Galaxy s9 shutting off randomly

Galaxy s9 shutting off randomly DEFAULT

ill start this off with a solution, if your galaxy S9 has started to randomly shut off, shut off when you lock the phone, or shuts down when the screen times out and goes dark. you need to turn off your finger print sign in. this should fix the issue. (I did not find this solution, we can all thank Terri!)

 

how many people experiencing this issue are using T-Mobile? i updated the phone, and after a theme change, i actually enjoyed the oneUI but now, my phone shuts off every time it goes dark. so its either leave the screen on and risk burn in or turn my phone on and off every time i want to use it. obviously this is a bug in the update, but why wouldnt it happen right away? why is it only nowa week or so later that this issue is just popping up randomly, half way through my day?

 

samsungwe need a patch fast. this is a security issue. and im sure people will have burn in from leaving their phones on, since they understandably cant turn it on and off 20 times a day like ive done. (literally) HELP US OUT HERE!

Sours: https://us.community.samsung.com/t5/Galaxy-S-Phones/Galaxy-S9-shutting-down-after-lock-screen-shut-off-fingerprint/td-p/

Several Samsung Galaxy S9 and S9+ owners have been complaining about the latest firmware updates. Their complaint is because their device has been randomly shutting off ever since. This can be a terrible thing to happen to a phone and it will surely annoy any phone owner, so we feel their pain.

However, it can be fixed. You just have to adhere to the simple instructions below that will make the shutting off a thing of the past.

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Why Is My Galaxy S9 Or S9+ Randomly Shutting Down?

We highlighted one of the reasons above, a firmware update, but that is not all. It can be a hardware issue, physical fault or a battery malfunction. The problem mainly occurs when the device is finding it difficult to process all you commanded it to do.

But if the random shutdown problem began after you updated your Samsung Galaxy S9 and S9+, then you are certain that updating your device’s firmware is the reason for your troubles.

You Might Also Want To Read- How To Change The Display Mode On Your Samsung Galaxy S10?

Troubleshooting Your Galaxy S9 Or S9+

This type of problem is quite technical so it might be wise to seek professional assistance from smartphone repairers. You might see the fix you want here, but in case the situation gets really bad, take it to those that repair for a living.

Below are the ways to rectify the randomly shutting down problem:

Check Your Samsung Galaxy S9 Or S9+ Battery

Like I said earlier, it could be a battery malfunction. What you have to do is to confirm if the problem continues even when the Galaxy S9 or S9+ is connected directly to a power source. If the problem continued then the issue might not be your battery. If the problem stopped, then your battery is the culprit. It might be faulty or may have lost its capacity to turn on the device.

To confirm if the battery is only drained, attempt to connect the charger to a stable power source for some minutes, then restart your Galaxy device. When you charge and discover that the issue is gone, replace your battery.

Simply buy one online or do it physically. But do not forget, even when you purchase one online, opening up your Galaxy phone will still require the help of a technician.

Test 3rd Party Applications

Most times, a faulty application can be the problem. &#;But how exactly can I test if a 3rd party app is faulty&#; you might ask, the answer is simple, it is by activating the Safe Mode.

Safe Mode will allow you to remove the faulty application to know if it is behind the freezing and shutting off randomly.

How Can I Get Into Safe Mode?

To enter Safe Mode, simply press and hold the Power button for some seconds. After that, release the Power button when &#;Samsung Galaxy S9 and S9+&#; is visible on the display, and click the Volume Down button. When that is done, hold on till the device reboots before releasing the Volume Down button as soon as &#;Safe Mode&#; can be seen on the display.

You Might Also Want To Read- How To Hide The Camera Notch On Your Samsung Galaxy S10?

Delete Your Samsung Galaxy S9 Or S9+ System Cache

If getting rid of the system cache is your option to rectify the issue, simply ensure the device is rebooted into Recovery Mode first. Be aware that this process is secure and no data will be deleted.

Adhere to the instructions below to get this done:

  1. Power off your Samsung Galaxy S9 and S9+.
  2. Press and hold the Home, Power, and Volume Up buttons, all at the same time.
  3.  Immediately Samsung Galaxy S9 and S9+ is visible on your display, release only the Power button.
  4. When the Android logo can be seen, release the remaining 2 buttons.
  5. Hold on for 60 seconds till you begin to navigate within Recovery Mode.
  6. Choose and highlight &#;Wipe Cache&#; with the Volume keys.
  7. Then select it with the Power button.
  8.  Simply use the same button to highlight an option then choose &#;Yes&#; on the next display option.
  9.  Hold on till the wipe cache partition process is done.
  10.  After that, make use of both buttons once more to choose &#;Reboot System Now.&#;
  11. Hold on till the rebooting process is done. It might take a while.
Categories Android TutorialsTags Fix, Galaxy S9, Galaxy S9 Plus, Randomly, RepairSours: https://techreen.com/how-to-fix-a-galaxy-s9-and-galaxy-s9-plus-that-powers-off-randomly/
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Many users of the Samsung Galaxy S9 and S9+ have reported and complained about certain firmware updates. Why are these users complaining? It is because they have experienced the most annoying and frustrating thing that can happen to a smartphone – randomly shutting off for no obvious reason.

But a little knowledge will go a long way toward helping you and will save you from your Samsung Galaxy S9 or Galaxy S9+ from randomly shutting down again.

Possible Reasons Why Your Galaxy S9 or S9+ is Randomly Shutting Down

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The firmware update isn’t the only cause for random shutdowns of your Samsung Galaxy S9 and S9+. The cause can possibly be a hardware problem, physical damage or the issue can also be caused by a battery malfunction. This issue basically happens anytime especially when the phone is too busy processing everything you command your device to do.

However, if the random shutdown issue started after you have updated your Samsung Galaxy S9 and S9+, then it’s clear that the problem was caused by updating your phone’s firmware. Since there are too many questions, possibilities, and troubleshooting requests from our readers, we decided to compile a comprehensive guide on this particular Samsung Galaxy S9 and S9+ issue.

Troubleshooting Your Galaxy S9 And Galaxy S9 Plus

This kind of issue is very technical so we really recommend the users to get professional help from an authorized smartphone technician. Even though all relevant information will be listed down below, you should still be prepared for when the situation goes from bad to worse with your phone.

However, If you are very eager to troubleshoot your Samsung Galaxy S9’s and S9+’s issues with randomly shutting off, of course, you do so at your own risk.

Below we introduce you to the four most probable causes that you can check by yourself that may help you resolve the problem of your phone randomly shutting down.

Check The Samsung Galaxy S9 or S9+ Battery

One of the main reasons a Samsung Galaxy S9 and S9+ shut off randomly, is a battery malfunction. The first thing you need to try if the battery is really not working is to check if the problem still exists even if the Galaxy S9 or S9+ is connected directly to a stable power source. If your phone is shutting off while charging it’s likely a software or motherboard issue.

A few things to try before taking it into service is clean the charging port or try another cord or wireless charger. If your phone is saying it’s charged but still randomly shuts down it likely isn’t the battery. Assuming it gets hot, is swollen, or dies quickly then yes, you probably have a battery issue.

You can navigate to the settings on your device and look for battery warnings under Device Care. This will show you which apps are hogging your battery and if there are any issues with the hardware itself.

If the battery is failing and you have the know-how to swap it out, you can order an aftermarket battery online. For the best results, it’s best to take your phone to an authorized repair shop. If the image below looks confusing and complicated, take it to a repair shop.

Test Third-Party Apps

Most of the time, if your smartphone freezes, and shuts off randomly, it is caused by a faulty app. This is what practice has shown us. But do you know where you can test if a third-party app is really causing the issue? It’s enabling the Safe Mode.

Safe Mode is where you can remove the faulty app to test if it’s the reason why your Samsung Galaxy S9 and S9+ is freezing and shutting off randomly.

How To Get Into The Safe Mode:

To get into the Safe Mode, just press and hold the Power button for seconds. Then release the Power button after the “Samsung Galaxy S9 and S9+” appears on the screen, then tap the Volume Down button. Then just wait until the phone reboots then release the Volume Down button once you see the text “Safe Mode” on the screen.

Boot The Samsung Galaxy S9 And S9+ Into The Safe Mode

  • Try to use the Safe Mode as long as you can so you can determine and check if it will continue to shut off unexpectedly
  • If the phone acts normal in Safe Mode, a third-party app is causing the issue. Uninstall the problem-causing app and your phone should work fine
  • Try removing any launchers and utility apps first (like flashlights, caller ID, calculators, etc.), or the ones you’ve most recently downloaded
  • In case you can’t determine the app responsible for the issue, back up all the data first then reset your Samsung Galaxy S9 and S9+ (You may not want to restore all of the applications)
  • If the Samsung Galaxy S9 and S9+ continue to shut down randomly even if you’re in the Safe Mode already, it’s clear that a third-party app is not the cause of the issue. Only a couple of built-in apps and services only works in the Safe Mode, so if the issue still exists, there’s another issue.

The next step may be resetting your Samsung Galaxy S9 and S9+.

Follow The Step-by-step Guide Below:

  1. First, exit the Safe Mode
  2. Go back to your Samsung Galaxy S9 and S9+ home screen
  3. Tap on the Apps
  4. Go to the Settings app
  5. Tap on Backup and Reset
  6. Then choose Factory Data Reset
  7. Click on Reset Device from the options
  8. Enter your PIN or Password if required. This usually shows up for those who like to have an active lock screen feature on their Galaxy S9
  9. Tap the Continue button to confirm
  10. Then select Delete All
  11. Check the System Cache

If you think that everything started after doing a firmware update, checking the cache system is probably not the culprit. But in most cases, the main reason why most of the Samsung devices are experiencing this kind of issue is due to corrupted caches. So we recommend you verify the cache situation as well besides the other factors stated above.

Deleting You Samsung Galaxy S9 And S9+ System Cache

If you decide to delete the system cache to try if it can fix the issue, boot the Samsung Galaxy S9 and S9+ into Recovery Mode first. We assure you that this process is completely safe, meaning, you won’t be risking your files to get lost. Follow the instructions below to know how you can delete the system cache on the Samsung Galaxy S9 and S9+:

  1. Switch off your Samsung Galaxy S9 and S9+
  2. Press and hold the Home, Power, and Volume Up buttons simultaneously
  3. Once you see the Samsung Galaxy S9 and S9+ on the screen, release now the Power button
  4. And once you see the Android logo, release the other two buttons
  5. Wait for a minute until you start navigating inside the Recovery Mode
  6. Select and highlight the Wipe Cache Partition using the Volume keys
  7. Then choose it by using the Power button
  8. Just use the same buttons to highlight an option then select “Yes” on the next screen option
  9. Wait until the wipe cache partition process is finished
  10. Then use the two buttons again to select “Reboot System Now”
  11. Wait until the rebooting process is finished (it usually takes longer than usual)
  12. Ultimate Solution of All Time: Master Reset

Factory Reset Your Samsung Galaxy S9 And S9+

When not even the wipe cache partition stopped your Galaxy S9 or S9+ or Galaxy S9 or S9+ Plus from randomly shutting off, it looks like you will have to perform a master reset. Back up all your files from the internal storage. This is just to ensure you won’t lose important data when you start deleting everything. After that:

  1. Switch off the Samsung Galaxy S9 and S9+
  2. Enter the Recovery Mode again
  3. While holding the two buttons, press on the Power key as well (this is the time when the command is taken into account. Do not worry that you’ve been holding the other two keys for too long)
  4. Once the text “Samsung Galaxy S9 and S9+” shows up on the screen, release the Power button
  5. When you see the Android logo on the screen, release the other two buttons. You should also be able to see the message Installing system update. In which case, you will have to wait a little longer until the logo will show up on the display
  6. Once you have successfully entered the Recovery Mode, use the Volume Down key to select the Wipe Data/Factory Reset
  7. Then use the Power key again as the confirm button
  8. Use the Volume Down key to highlight the option asking you to confirm this action: “Yes – delete all user data”
  9. Use the Power key to start resetting the Samsung Galaxy S9 and S9+
  10. After the resetting is done, highlight the Reboot System Now
  11. Then select it using the Power button and wait for the Samsung Galaxy S9 and S9+ to reboot

After trying the methods shown above, your Samsung Galaxy S9 and S9+ should now function normally. This is everything you can try if your device starts to freeze and shuts down randomly. If anything above didn’t work and fixed the issue, then it’s time for you to take it to an authorized service. Get it checked by a technician. They will have all the tools needed to troubleshoot and check the problems of your Samsung Galaxy S9 and S9+.

 

 

Sours: https://www.techjunkie.com/galaxy-s9-galaxy-s9-plus-shuts-off-randomly-solution/
[100% Fix] Samsung Galaxy S9 / S9+ Keeps Restarting, Black Display \u0026 Boot Loop!

Hello guys in this guide, I am gonna tell you about Galaxy S9 And Galaxy S9 Plus Shuts OFF Randomly (Solution). So read this article, step by step so you may understand it in a better way.

Guide: Galaxy S9 And Galaxy S9 Plus Shuts OFF Randomly (Solution)

Many Samsung Galaxy S9 and S9 + users have reported and complained about certain firmware updates. Why are these users complaining? It&#;s because they&#;ve experienced the most annoying and frustrating thing that can happen to a smartphone: randomly shutting down for no apparent reason.

But a little bit of knowledge will go a long way and save you from shutting down your Samsung Galaxy S9 or Galaxy S9 + randomly.

Possible reasons why your Galaxy S9 or S9 + shuts down randomly

The firmware update is not the only cause of your Samsung Galaxy S9 and S9 + shutting down randomly. The cause could be hardware problem, physical damage or the problem could also be caused by a battery malfunction. In principle, this problem always occurs, especially when the phone is too busy processing everything you tell your device.

However, if the random shutdown issue started after updating your Samsung Galaxy S9 and S9 + then it&#;s clear that the problem was caused by updating your phone&#;s firmware. Since there are too many questions, capabilities, and troubleshooting requests from our readers, we decided to do an extensive one guide on this particular problem with the Samsung Galaxy S9 and S9 +.

Troubleshoot your Galaxy S9 and Galaxy S9 Plus

This kind of problem is very technical so we really recommend the users to get professional help from an authorized smartphone technician. While all the pertinent information is listed below, you should still be prepared in case the situation goes from bad to worse with your phone.

However, if you are keen to troubleshoot your Samsung Galaxy S9 and S9 + by randomly turning it off, you do so at your own risk.

Below, we&#;ll introduce you to the four most likely causes that you can check for yourself that can help you solve the problem of your phone randomly exit.

Check the Samsung Galaxy S9 or S9 + battery

One of the main reasons why a Samsung Galaxy S9 and S9 + randomly shuts down is a battery failure. The first thing to try if the battery really doesn&#;t work is to check if the problem still exists even if the Galaxy S9 or S9 + is connected directly to a stable power source. If your phone turns off while charging, this is probably a software or motherboard problem.

A few things to try before using it is to clean the charging port or try a different cord or wireless charger. If your phone says it&#;s charged but still shuts off randomly, it&#;s probably not the battery. Assuming it gets hot, swollen, or dies quickly, yes, you probably have a problem with the battery.

You can navigate to the settings on your device and search for battery alerts under Device maintenance. This will show you which apps are draining your battery and if there are any issues with the hardware itself.

If the battery is faulty and you have the knowledge of how to trade it out, you can order an aftermarket battery online. For best results, use your phone to an authorized repair shop. If the image below looks confusing and complicated, take it to a repair shop.

Test third-party apps

If your smartphone freezes and shuts down randomly then this is usually caused by a faulty app. This is what practice has shown us. But do you know where to test if a third party app is really causing the problem? It turns on safe mode.

In Safe Mode, you can delete the faulty app to test if this is the reason why your Samsung Galaxy S9 and S9 + freezes and shuts down randomly.

How to Get into Safe Mode:

To get into safe mode, press and hold the power button button for seconds. Then release the Power button after the &#;Samsung Galaxy S9 and S9 +&#; appeared on the screen, tap on Volume Down button. Then just wait for it phone restart then release Volume Down button once you see the text &#;Safe Mode&#; on the screen.

Boot the Samsung Galaxy S9 and S9 + in Safe Mode

  • Try to use safe mode for as long as possible so you can determine and check if it will keep turning off unexpectedly
  • If it phone works normally in safe mode, a third party app is causing the problem. Delete the problem-causing app and your phone should work fine
  • Try uninstalling all startup programs and utility apps first (such as flashlights, caller ID, calculators, etc.), or the ones you downloaded last
  • If you can&#;t determine which app is responsible for the problem, back up all data first then reset your Samsung Galaxy S9 and S9 + (you may not want to restore all applications)
  • If the Samsung Galaxy S9 and S9 + keeps shutting down randomly even when you&#;re already in safe mode, then it&#;s clear that a third-party app isn&#;t the cause of the problem. Only a few built-in apps and services only work in safe mode so if the problem still exists then there is another problem.

The next step may be to reset your Samsung Galaxy S9 and S9 +.

Follow the below:

  1. First, exit safe mode
  2. Go back to your Samsung Galaxy S9 and S9 + home screen
  3. Tap the apps
  4. Go to the Settings app
  5. Tap Back-up and reset
  6. Then choose Factory Data Reset
  7. Click on Reset device from the options
  8. Enter your PIN or password if necessary. This can usually be seen up for those who like to have an active lock screen feature on their Galaxy S9
  9. Tap Continue button to confirm
  10. Then select Delete all
  11. Check the system cache

If you think everything started after doing a firmware update, checking the cache system probably isn&#;t the culprit. But in most cases, the main reason why most Samsung devices encounter this kind of problem is due to corrupted caches. We therefore recommend that you verify the cache situation in addition to the other factors mentioned above.

Delete your Samsung Galaxy S9 and S9 + system cache

If you decide to delete the system cache to try and fix the problem, boot the Samsung Galaxy S9 and S9 + in recovery mode first. We assure you that this process is completely safe, meaning you don&#;t run the risk of losing your files. To know how to delete system cache on Samsung Galaxy S9 and S9 +, follow the instructions below:

  1. Turn off your Samsung Galaxy S9 and S9 +
  2. Keep the Home, Power and volume Up buttons simultaneously
  3. As soon as you see the Samsung Galaxy S9 and S9 + on the screen, release the Power button
  4. And once you see the Android logo, release the other two buttons
  5. Wait a minute for you to start navigating the recovery mode
  6. Select and highlight the Wipe Cache Partition with the volume keys
  7. Then choose it using the Power button
  8. Just use the same buttons to highlight an option, select &#;Yes&#; on the next screen option
  9. Wait for the cache partition wipe to complete
  10. Then use the two buttons again to select &#;Reboot system now&#;
  11. Wait for the reboot process to complete (this usually takes longer than usual)
  12. Ultimate solution of all time: Master Reset

Factory reset for your Samsung Galaxy S9 and S9 +

If even the wipe cache partition hasn&#;t prevented your Galaxy S9 or S9 + or Galaxy S9 or S9 + Plus from shutting down randomly, it looks like you need to do a master reset. Back up all your files from internal storage. This is just to make sure you don&#;t lose any important data when you start deleting everything. Afterwards:

  1. Turn off the Samsung Galaxy S9 and S9 +
  2. Enter recovery mode again
  3. While holding the two buttons, also press the power key (this is when the command is taken into account. Don&#;t worry about holding the other two keys down for too long)
  4. Once the text &#;Samsung Galaxy S9 and S9 +&#; appears up on the screen, release the Power button
  5. When you see the Android logo on the screen, release the other two buttons. You should also be able to see the Installing System Update message. In that case you will have to wait a little longer until the logo becomes visible up on the display
  6. After successfully entering recovery mode, use the Volume Down key to select Wipe data / Factory data reset
  7. Then use the power key again to confirm button
  8. Use the volume down key to highlight the option asking you to confirm this action: &#;Yes &#; delete all user data&#;
  9. Use the power key to start resetting the Samsung Galaxy S9 and S9 +
  10. After the reset is complete, highlight Reboot system now
  11. Then select it with the Power button and wait for the Samsung Galaxy S9 and S9 + to reboot

After trying the above methods, your Samsung Galaxy S9 and S9 + should now work normally. This is all you can try if your device freezes and shuts down randomly. If something above didn&#;t work and fixed the problem, it&#;s time to take it to an authorized service. Have it checked by a technician. They have all the tools needed to troubleshoot and check issues with your Samsung Galaxy S9 and S9 +.

Galaxy S9 And Galaxy S9 Plus Shuts OFF Randomly (Solution): benefits

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S9 off galaxy randomly shutting

This blog is about the Galaxy S9: How To Fix When It Turns OFF Randomly. We will try our best so that you understand this guide . I hope you like this blog Galaxy S9: How To Fix When It Turns OFF Randomly. If your answer is yes then please do share after reading this.


Check Galaxy S9: How To Fix When It Turns OFF Randomly

There have been rumors circulating in circles online that the Samsung Galaxy S9 is the best smartphone device. However, as expected, there have been cases of complaints where many users have claimed that their Samsung Galaxy S9 randomly shuts down for no reason and restarts on its own.

It is not a normal or good signal if your Samsung Galaxy S9 randomly shuts down or reboots on its own. We will guide you on how to fix this problem. This is so your Galaxy S9 doesn&#;t randomly shut down or restart.

Do a factory reset of your Galaxy S9

The first step in trying to fix this problem is to perform a factory reset on the device. We recommend that you check out this guide on how you can do a factory reset for your Galaxy S9 or Galaxy S9 Plus.

It is very important that you backup all your information and data, including apps, videos, and images, before doing a factory reset on your smartphone as factory reset is guaranteed to erase all data on your Galaxy S9.

Clear cache on Samsung Galaxy S9

If after performing factory reset on your Samsung Galaxy S9, there are still additional glitches, then you need to wipe the cache partition of your device.

Cleaning your cache partition is an important recommendation from us, as we want your phone to be ready and error-free.

This numbered list will help you to erase your phone&#;s cache partition successfully.

  1. Make sure your Samsung Galaxy S9 is turned off properly
  2. Press and hold the Home Power and Volume Down buttons simultaneously at the same time
  3. Once the Samsung logo starts and you can see the recovery text located at the top of the screen, release all the buttons
  4. Navigate Android recovery mode using volume buttons until you find Wipe cache partition option and use Power button to click on it
  5. Use the volume buttons to locate the reboot system and use the power button to click it

Your Galaxy S9 will reboot to the normal interface, after which you can make the desired settings on your smartphone.

Manufacturing warranty

We recommend that you check the warranty status of your Samsung Galaxy S9 in case the options offered above are not successful. The reason is, with a continuous life warranty, you can easily return your smartphone to the point of purchase and have it repaired or replaced.

There may be very serious factory issues affecting your device that cannot be resolved by our methods.

Final words: Galaxy S9: How To Fix When It Turns OFF Randomly

I hope you understand this article Galaxy S9: How To Fix When It Turns OFF Randomly, if your answer is no then you can ask anything via contact forum section related to this article. And if your answer is yes then please share this article with your family and friends.

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How to fix a Galaxy S9 that turns off on its own and won’t power back on [troubleshooting guide]

Nobody will touch you, and nobody will scoff. - But they all know. - Who knows.

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Its good that Im straining - it doesnt happen, we have to wait for the bandwagon from fate. Or am I so lucky. Even so, being prepared for the worst times is not harmful. While I was thinking, my mother called again - we had already met with Batya in Domodedovo, the whole tour group was assembled, we were already going.

To the registration.



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