Error code 195 adobe photoshop cc 2019

Error code 195 adobe photoshop cc 2019 DEFAULT



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Adobe Photoshop is one of the most popular and professional image editing programs used by industry leaders. All Adobe applications are now available from Adobe Creative Cloud. You need to purchase Adobe Creative Cloud to get access to all Adobe services such as Photoshop, Lightroom, etc.

Now the problem is that Adobe Photoshop users are experiencing serious issues with Windows 10. Many Windows users reported this problem after the release of the new update.

What causes Photoshop CC installation to fail?

This problem has been reported by many users, and it usually occurs during the installation phase. The most common causes are incompatibility issues, corrupt installation files, or a third-party application blocking the installation of the program.

Before proceeding to the next solution, make sure that you have downloaded Adobe Photoshop from the official website and that your system meets the minimum hardware and software requirements.

How to solve the problem with installing Photoshop CC?



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Turn off your computer’s firewall

  1. Click “Start” and open “Control Panel.”
  2. In the search box, type firewall and click Windows Firewall.
  3. In the left pane, click Enable or Disable Windows Firewall.
  4. Under each network location, you want to protect, click Disable Windows Firewall, and then click OK.

Download the latest version of Photoshop

Before you perform the other troubleshooting step below, make sure you have downloaded Adobe Photoshop from the official website.

Note: Adobe does not officially support downloads from third-party sources. You do so at your own risk.

Uninstall Creative Cloud Desktop Manager

  1. Download the zip file containing the uninstaller executable file.
  2. Unzip the Creative Cloud Uninstaller.zip file.
  3. Run the Creative Cloud Uninstaller.exe installer executable file.
  4. The installer asks you to confirm that you want to uninstall the Creative Cloud desktop application.
  5. Check the message and click Uninstall.

After uninstalling Creative Cloud Desktop Manager, delete the following folders:

  • C: > Program Files (x86 > Common Files > AdobeOOBE
  • C: > Program Files (x86) > Common Files > AdobeAdobe > Application Manager
  • C: > Program Files (x86) > AdobeCreative > Cloud Folders
  • C: > Users > (user_name) > AppData > Local > Adobe > AAM UPDATER and OOBE

Go to C: > Program > DATA > Adobe and rename the SL-STORE file to SL-STORE_OLD.

Tip: To access some of these folders, you must configure Windows Explorer to show hidden folders.

After deleting and renaming the folders, restart your computer and perform a clean installation of Creative Cloud Desktop Manager and a clean installation of Photoshop CC.



RECOMMENDED: Click here to troubleshoot Windows errors and optimize system performance

Frequently Asked Questions

If the installation fails, make sure that no other applications or system updates are running in the background while you install the Creative Cloud desktop application. Another option is to restart your computer before installing the Creative Cloud desktop application.

If you still can't install the app, try uninstalling the Creative Cloud desktop app completely again using the uninstaller. Double-click the Creative Cloud uninstaller. When prompted, click Uninstall. Then reinstall the Creative Cloud application from the Creative Cloud website.

  1. Make sure that you are using the latest version of Photoshop.
  2. Make sure your video card is compatible with Photoshop.
  3. Update the graphics driver.
  4. Check the cache level.
  5. Reset your settings.
  6. Change the advanced drawing mode settings to basic settings.
  1. Restart your computer and open the Creative Cloud desktop application.
  2. Reinstall the Creative Cloud desktop application.
  3. Delete the OOBE folder and restart the Creative Cloud desktop application.

Categories WindowsTags adobe acrobat, adobe creative, adobe illustrator, catalina, cc 2019, code 195, error code 72, initialize, installer file, mac, photoshop elements, psd, software, sorry installation, uninstall, windowsSours: http://windowsbulletin.com/fix-photoshop-cc-installation-failed-error/

Adobe Photoshop is one of the most important and widely used image editing platforms. It has been around for some time, and its latest version is known as Creative Cloud. Many users report that this error usually occurs at the login stage.

Before proceeding to the next solution, make sure that you have downloaded Adobe Photoshop from an authorized website and that your system meets the minimum hardware and software requirements.

What causes the “Failed to install Photoshop CC” error?

This error can occur for several reasons, but the most common is an incorrect installation of the Visual C++ Runtime. For those who have upgraded to Photoshop CC, this means that a mismatch was detected between the 32-bit version of the runtime and the 64-bit version, and the 32-bit version was disabled. Photoshop CC will continue to function normally, but it will no longer be possible to run the 32-bit version.

Other common causes are inconsistency issues, unethical installation documents, or a third-party application interfering with the installation of the package.

How to repair the “Failed to install Photoshop CC” error?

Launch the installation in compatibility mode

  1. First, disable the network card, which will temporarily disconnect you from the Internet.
  2. Go to Network and Internet settings and click Change Adapter Settings.
  3. Right-click on the NIC and select Disable (you must have administrator rights for this).
  4. Now open the drive containing your Windows files and go to the following folder.
    C:\Programs (x86)\Common FilesAdobeAdobe Desktop CommonHDBox
  5. Right-click on the installation file and open the properties. On the Compatibility tab, click the “Run this program in compatibility mode for” checkbox and select Windows 8 from the drop-down list.
  6. Click Apply and then OK to apply the changes.
  7. Do this for both the setup.exe file and the set-up.exe file.
  8. Now go to the next folder and repeat the same steps.
    C:\Program Files (x86)\Common FilesAdobeAdobe Desktop Common\ADS
  9. Now navigate to the folder where you downloaded the Adobe Photoshop installer and right-click on it to open the properties and change the compatibility mode as mentioned in the steps above.
  10. Now run the installation file. The initialization will take some time and you should now be able to install the Photoshop program.

Turn off your computer’s firewall

  1. Click “Start” and open “Control Panel.”
  2. In the search box, type Firewall and click Windows Firewall.
  3. In the left pane, click Turn Windows Firewall on or off.
  4. Under each network location, you want to protect, click Disable Windows Firewall, then click OK.

Frequently Asked Questions

  1. Get the latest version of Photoshop.
  2. Check if you have installed any security extensions for your browser.
  3. Turn off your computer's firewall.
  4. Uninstall Creative Cloud Desktop Manager.

If you still can't install the app, try uninstalling the Creative Cloud desktop app completely again using the uninstaller. Double-click the Creative Cloud uninstaller from the step above. When prompted, click Uninstall. Then reinstall the Creative Cloud application from the Creative Cloud website.

If the Creative Cloud desktop apps fail to install or update, it's usually because the Creative Cloud apps on your computer are corrupt or your computer can't connect to Adobe's servers.

Certain conditions on your computer, such as security settings or browser cookies, may prevent Acrobat Reader Installer from downloading. It is often easier to repeat the failed download using a different browser.

Sours: https://www.ircache.net/how-to-resolve-photoshop-cc-installation-failed-error-on-windows-pc/
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Trouble installing or updating your Adobe app? Quickly find solutions to common download, install, or update errors.

Type the error number or title below to find your error and see common solutions.

Error 1

Error 81

Error 201

Error 205

Error 206

Error 403

Error code 1: Installation failure

Error code 1 indicates that the Creative Cloud apps on your device have become corrupted, or your device can't connect to the Adobe servers.

Solution

See Resolve installation failure | Adobe Creative Cloud desktop app.

Error code P1: Installation failure

Error code P1 indicates that the Creative Cloud apps on your device have become corrupted, or your device can't connect to the Adobe servers.

Solution

See Resolve installation failure | Adobe Creative Cloud desktop app.

Exit code 6

Exit code 6 indicates an installation failure. It is a generic error that usually occurs when your app installation finished with errors.

Solution

If you received this error while installing a Creative Cloud app, see Exit code 6 or Exit code 7 install errors | Creative Cloud. 

If you received Exit code 6 while installing a Creative Suite (CS5, CS5.5, CS6) application, Adobe Photoshop Elements, or Adobe Premiere Elements, see Exit code 6 or Exit code 7 installation errors | CS.

Exit code 7

Exit code 7 indicates an installation failure. It is a generic error that usually occurs when your app installation finished with errors.

Solution

If you received this error while installing a Creative Cloud app, see Exit code 6 or Exit code 7 install errors | Creative Cloud. 

If you received Exit code 6 while installing a Creative Suite (CS5, CS5.5, CS6) application, Adobe Photoshop Elements, or Adobe Premiere Elements, see Exit code 6 or Exit code 7 installation errors | CS.

Error code 16

Error code 16 indicates a configuration failure while launching a Creative Cloud app. This error usually occurs when permissions to application folders (Adobe PCD and SLStore) are set incorrectly. 

Solution

To fix this error, you must set permissions for both the SLStore and the Adobe PCD folders. For details, see Resolve configuration errors | Adobe Creative Cloud.

Error code 19: The return code from the Adobe Installer Process is (19)

Error code 19 indicates that a conflicting process is running.

Solution

Close the conflicting processes and try the installation again. To identify the conflicting process, check the installation log file for the product in which the installation fails (Acrobat). You find a list of processes that have conflicted with the installation in this log file.

For Acrobat installations, Microsoft Office applications to be closed as PDFMaker is added during the installation. To view the full list of additional processes that are to be closed, see Resolving process conflicts.  

For more details on this error, see Acrobat installation fails with error code 19.

Error code 21: System requirements not met

Error code 21 indicates that your device does not meet the minimum system requirements for installing the application.

Solution

Upgrade your system to minimum system requirements required for installing the application. To learn more about system requirements to install your apps, see  System requirements. 

Error code P21: System requirements not met

Error code P21 indicates that your device does not meet the minimum system requirements for installing the application.

Solution

Upgrade your system to minimum system requirements required for installing the application. To learn more about system requirements to install your apps, see  System requirements.

Error code 22: Case-sensitive drives not supported

Error code 22 indicates that the volume in which you are trying to install the Creative Cloud app is case-sensitive. This error usually occurs on macOS.

Solution

To fix this error, install the app onto a non-case-sensitive drive. To learn more, see "Case-sensitive drives not supported" or similar install error | macOS.

Error code 23: Insufficient disk space

Error code 23 indicates that your device doesn't have enough disk space, and your hard drive is almost filled to capacity.

Solution

Free up some space and select Retry.

Error code P23: Insufficient disk space

Error code P23 indicates that your device doesn't have enough disk space, and your hard drive is almost filled to capacity.

Solution

Free up some space and select Retry.

Error code 25: There was a problem installing (app name)

Error code 25 indicates that you are trying to install the Intel version of an app on computers that run natively on ARM architecture-based processors.

Solution

Go to the Creative Cloud website and try to install your app again. The Creative Cloud desktop app installs first and manages the app installation.

If you face any issues installing the Creative Cloud desktop app from the Creative Cloud website, you can install it using a direct download link. Once it installs, try to install your app again.

Error code P25: There was a problem installing (app name)

Error code 25 indicates that you are trying to install the Intel version of an app on computers that run natively on ARM architecture-based processors.

Solution

Go to the Creative Cloud website and try to install your app again. The Creative Cloud desktop app installs first and manages the app installation.

If you face any issues installing the Creative Cloud desktop app from the Creative Cloud website, you can install it using a direct download link. Once it installs, try to install your app again.

Error code 41: Unable to access a critical file/directory

Error code 41 indicates that the installer doesn't have proper access to a critical file or directory.

Solution

Make sure you're not logged in with a restricted account. It is also likely that the file permissions under your current user account have been modified. Select Retry to install the Creative Cloud app again.

Error code P41: Unable to access a critical file/directory

Error code P41 indicates that the installer doesn't have proper access to a critical file or directory.

Solution

Make sure you're not logged in with a restricted account. It is also likely that the file permissions under your current user account have been modified. Select Retry to install the Creative Cloud app again.

Error code 42: Unable to access a critical file/directory

Error code 42 indicates that your operating system either can’t validate the digital certificate of the Adobe app or needs to be updated.

Solution

See Fix error codes 42 and 72 when installing or updating Creative Cloud apps.

Error code P42: Unable to access a critical file/directory

Error code P42 indicates that your operating system either can’t validate the digital certificate of the Adobe app or needs to be updated.

Solution

See Fix error codes 42 and 72 when installing or updating Creative Cloud apps.

Error code 44: Unable to create a critical file/directory

Error code 44 indicates that Creative Cloud can't create a file or directory that is required for installation.

Solution

Select Retry to try creating the file or directory again.

Error code P44: Unable to create a critical file/directory

Error code P44 indicates that Creative Cloud can't create a file or directory that is required for installation.

Solution

Select Retry to try creating the file or directory again.

Getting error code 46 with the message "Installer was unable to access a critical file/directory"? See how to fix error 46.

Error code 46: Installation failed

Error code 46 indicates that the installation failed, as the installer wasn't able to access a file or directory that is required for installation.

Solution

Quit the installer and launch it again to retry. If this doesn't work, try restarting your computer.

Getting error code 46 with the message "Installation failed"? See how to fix error 46.

Error code 46: Installer was unable to access a critical file/directory

Error code 46 indicates that installer was unable to access a critical file or directory that is required for installation.

Solution

Select Retry to install or update the app again.

Error code P46: Installation failed

Error code P46 indicates that the installation failed, as the installer wasn't able to access a file or directory that is required for installation.

Solution

Quit the installer and launch it again to retry. If this doesn't work, try restarting your computer.

Error code 48: Unable to access a critical file/directory

Error code 48 indicates that Creative Cloud can't access a file or directory that is required for installation.

Solution

Select Retry to try accessing the file or directory again.

Error code P48: Unable to access a critical file/directory

Error code P48 indicates that Creative Cloud can't access a file or directory that is required for installation.

Solution

Select Retry to try accessing the file or directory again.

Error code 49: Unable to access a critical file/directory

Error code 49 indicates that Creative Cloud can't access a file or directory that is required for installation.

Solution

Select Retry to try accessing the file or directory again.

Error code P49: Unable to access a critical file/directory

Error code P49 indicates that Creative Cloud can't access a file or directory that is required for installation.

Solution

Select Retry to try accessing the file or directory again.

Getting error code 50 with the message "Core components failed to install"? See how to fix error 50.

Error code 50: Installation failed

Error code 50 indicates that the Creative Cloud app failed to install as the installer couldn't create an important backup.

Solution

Try the following solutions in order. Continue to the next solution only if a previous solution doesn't resolve the problem.

1. Close the browser, and try to install the app again.

2. Restart your machine, and install the app again.

3. Uninstall the Creative Cloud desktop app using the uninstaller, and try the installation again.

4. Advanced troubleshooting steps: Review the ACC.log file, and check which path is locked. Close the file or folder on your device, and retry the installation. To check the ACC.log file, do the following:

  • Navigate to C:\Users\[User Name]\AppData\Local\Temp\CreativeCloud\ACC.
  • Open the file ACC.log.
  • Search for the following error in the log file: LockedFilesWithProcesses. For example, you might see something like the following. The name of the affected file that you need to close is displayed at the end of the error log. In the following example, the user needs to close the file chrome.exe.
    LockedFilesWithProcesses: ADC : C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ADS : chrome.exe
  • Go to the file using the given path, and close it in Task Manager.

Getting error code 50 with the message "Installation failed"? See how to fix error 50.

Error code 50: Core components failed to install

Error code 50 indicates that some core components failed to install. 

Solution

Try the following solutions in order. Continue to the next solution only if a previous solution doesn't resolve the problem.

1. Close the browser and try to install the app again.

2. Restart your machine and try to install the app again.

3. Uninstall the app and try to install the app again.

4. Advanced troubleshooting steps: Review the ACC.log file, and check which path is locked. Close the file or folder on your device, and retry the installation. To check the ACC.log file, do the following:

  • Navigate to C:\Users\[User Name]\AppData\Local\Temp\CreativeCloud\ACC.
  • Open the file ACC.log.
  • Search for the following error in the log file: LockedFilesWithProcesses. For example, you might see something like the following. The name of the affected file that you need to close is displayed at the end of the error log. In the following example, the user needs to close the file chrome.exe.
    LockedFilesWithProcesses: ADC : C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ADS : chrome.exe
  • Go to the file using the given path, and close it in Task Manager.

Error code P50: Installation failed

Error code P50 indicates that the Creative Cloud app failed to install as the installer couldn't create an important backup.

Solution

Try the following solutions in order. Continue to the next solution only if a previous solution doesn't resolve the problem.

1. Close the browser, and try to install the app again.

2. Restart your machine, and install the app again.

3. Uninstall the Creative Cloud desktop app using the uninstaller, and try the installation again.

4. Advanced troubleshooting steps: Review the ACC.log file, and check which path is locked. Close the file or folder on your device, and retry the installation. To check the ACC.log file, do the following:

  • Navigate to C:\Users\[User Name]\AppData\Local\Temp\CreativeCloud\ACC.
  • Open the file ACC.log.
  • Search for the following error in the log file: LockedFilesWithProcesses. For example, you might see something like the following. The name of the affected file that you need to close is displayed at the end of the error log. In the following example, the user needs to close the file chrome.exe.
    LockedFilesWithProcesses: ADC : C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ADS : chrome.exe
  • Go to the file using the given path, and close it in Task Manager.

Error code 72: Unable to access a critical file/directory

Error code 72 indicates that either Windows updates are not installed or Windows is unable to validate digital certificates. 

Solution

Install all Windows updates. If the problem persists, follow the steps to validate digital certificates as described in Fix error codes 42 and 72 when installing or updating Creative Cloud apps.

Error code P72: Unable to access a critical file/directory

Error code P72 indicates that either Windows updates are not installed or Windows is unable to validate digital certificates. 

Solution

Install all Windows updates. If the problem persists, follow the steps to validate digital certificates as described in Fix error codes 42 and 72 when installing or updating Creative Cloud apps.

Error code 81: Another installer is already running

Error code 81 indicates that another Adobe installation might be running in the background. This might be causing a conflict, thus resulting in this error.

Solution

(Note: If you received this error while installing Adobe Acrobat DC, see Error P81 or 81 occurs when you install Adobe Acrobat DC.)

1. Check for an ongoing Adobe installation in your Activity Monitor (macOS) or Task Manager (Windows) and close them. Then try installing the app.

2. If this doesn’t work, restart the machine and try to install the app again.

Error code P81: Another installer is already running

Error code P81 indicates that another Adobe installation might be running in the background. This might be causing a conflict, thus resulting in this error.

Solution

(Note: If you received this error while installing Adobe Acrobat DC, see Error P81 or 81 occurs when you install Adobe Acrobat DC.)

1. Check for an ongoing Adobe installation in your Activity Monitor (macOS) or Task manager (Windows) and close them. Then try installing the app again.

2. If this doesn’t work, restart the machine and try to install the app again.

Error code 82: Adobe Application Manager is running

Error code 82 indicates that Adobe Application Manager is likely running in the background, and is interfering with your current installation.

Solution

Wait for the Adobe Application Manager to finish, and then try again.

Error code P82: Adobe Application Manager is running

Error code P82 indicates that Adobe Application Manager is likely running in the background, and is interfering with your current installation.

Solution

To fix this error, wait for the Adobe Application Manager to finish, and then try again.

Getting error code 86 with the message "Another installer instance is running"? See how to fix error 86.

Error code 86: Another version of Creative Cloud desktop app is running

Error code 86 indicates that when attempting to update the Creative Cloud desktop app, a conflict occurred with another instance of the application running on your device.

Solution

Quit the Creative Cloud desktop app, and try updating the app again. If the issue persists, try the solutions given in Error code 86 | Creative Cloud.

Getting error code 86 with the message "Another version of Creative Cloud desktop app is running"? See how to fix error 86.

Error code 86: Another installer instance is running

Error 86 indicates that when attempting to update your application, a conflict occurred with another instance of the application running on your device.

Solution

Quit the installer and try again.

Error code P86: Another version of Creative Cloud desktop app is running

Error code P86 indicates that when attempting to update the Creative Cloud desktop app, a conflict occurred with another instance of the application running on your device.

Solution

Quit the Creative Cloud desktop app, and try updating the app again. If the issue persists, try the solutions given in Error code 86 | Creative Cloud.

Error code 87: Another installer is already running

Error code 87 indicates that the conflicting processes that are running in the background are interrupting the setup process. A Microsoft Installer (MSI) process, or remnant files or folder may be affecting the fresh installation process. Sometimes, this error occurs due to insufficient permissions.

Solution

Wait for the installation to complete, and then try to install the app again. You can also quit the current installation by following these steps.

1. Right-click the taskbar, and select Task Manager

2. Look for an MSI installer that is causing the issue, and select End task.

3. Once the other installation closes, try to install the app again.

Error code P87: Another installer is already running

Error code P87 indicates that the conflicting processes that are running in the background are interrupting the setup process. A Microsoft Installer (MSI) process, or remnant files or folder may be affecting the fresh installation process. Sometimes, this error occurs due to insufficient permissions.

Solution

Wait for the installation to complete, and then try to install the app again. You can also quit the current installation.

1. Right-click the taskbar, and select Task Manager.

2. Look for an MSI installer that is causing the issue, and select End task.

3. Once the other installation closes, try to install the app again.

Error code 101: Unable to install the product

Error code 101 indicates that PIM cannot be modified or created.

Solution

Select Retry to download and install the app again.

Error code C101: Unable to install the product

Error code C101 indicates that PIM cannot be modified or created.

Solution

Select Retry to download and install the app again.

Error code 102: Unable to install the product

Error code 102 indicates an installation failure.

Solution

Select Retry to download and install the app again.

Error code C102: Unable to install the product

Error code C102 indicates an installation failure.

Solution

Select Retry to download and install the app again.

Error code 103: Unable to install the product

Error code 103 indicates an installation failure.

Solution

Select Retry to download and install the app again.

Error code C103: Unable to install the product

Error code C103 indicates an installation failure.

Solution

Select Retry to download and install the app again.

Error code 105: Unable to install/uninstall the product

Error code 105 indicates that the installation fails when you try to install Adobe apps, such as Photoshop or Illustrator. This issue occurs when you do not have read/write permissions on hdpim.db file, or the hdpim.db file is corrupt.

Solution

Select Retry to install/uninstall again. For more information, see Unable to install Adobe apps | Error 105.

Error code C105: Unable to install/uninstall the product

Error code C105 indicates that the installation fails when you try to install Adobe apps, such as Photoshop or Illustrator. This issue occurs when you do not have read/write permissions on hdpim.db file, or the hdpim.db file is corrupt.

Solution

Select Retry to install/uninstall again. For more information, see Unable to install Adobe apps | Error 105.

Error code 106: Unable to install the product

Error code 106 indicates an installation failure.

Solution

Select Retry.

Error code C106: Unable to install the product

Error code C106 indicates an installation failure.

Solution

Select Retry.

Error code 107: The download is damaged

Error code 107 indicates that one of the installation files is missing or corrupted.

Solution

Select Retry to download and install the app again.

Error code C107: The download is damaged

Error code C107 indicates that one of the installation files is missing or corrupted.

Solution

Select Retry to download and install the app again.

Error code 108: Another installer instance is running

Error code 108 indicates that another Adobe installation service (such as an Adobe installer) might be running in the background, and is interfering with your new installation.

Solution

Wait for the other installation to finish, and then try again.

Error code C108: Another installer instance is running

Error code C108 indicates that another Adobe installation service (such as an Adobe installer) might be running in the background, and is interfering with your new installation.

Solution

Wait for the other installation to finish, and then try again.

Error code 109: Unable to install the product

Error code 109 indicates an installation failure.

Solution

Select Retry to download and install the app again.

Error code C109: Unable to install the product

Error code C109 indicates an installation failure.

Solution

Select Retry to download and install the app again.

Error code 110: Unable to install the product

Error code 110 indicates that your operating system's internal resources are overburdened.

Solution

Close unnecessary programs, and then select Retry to download and install the app again.

Error code C110: Unable to install the product

Error code C110 indicates that your operating system's internal resources are overburdened.

Solution

Close unnecessary programs, and then select Retry to download and install the app again.

Error code 113: Unable to reach Adobe servers

Error code 113 indicates that your device is not able to connect to Adobe servers, or the firewall settings on your device are interfering with the installation process. This error may also occur on your Windows devices when you make changes to the Internet Explorer settings after installing your app.

Solution

Follow the given steps. Go to the next solution only if a preceding one doesn't work.

1. (Windows only) Reset Internet Explorer settings: Occasionally, error 113 may occur if you changed the Internet Explorer settings after installing your app. You can reset Internet Explorer settings to what they were when Internet Explorer was first installed on your device. Note that once you reset, all previous Internet Explorer settings are lost. Once reset, try to install your app again.

2.Temporarily disable your antivirus software: See your antivirus documentation for information on how to disable antivirus software temporarily. Once you've temporarily disabled your antivirus software, try to install the app again. Remember to enable your antivirus once you are done.

3.Try to use a different Internet connection: If you have more than one Internet connection, try to use the other one. Then try to install the app again.

4.Configure your software firewall: Software firewalls restrict access to your computer. Some software firewalls prompt you when a program attempts to access the Internet. Other errors could result due to the firewall’s configuration.

  • If prompted, allow the Creative Cloud desktop app to access the Internet.
  • If you are not prompted, disable software firewalls temporarily to determine whether they are preventing Internet access. See your firewall software documentation for help. Learn the best practices for configuring Windows Defender Firewall. Also, learn how to configure a firewall in macOS.

Once you've configured the software firewall, try to install your app again.

 If you are in an enterprise environment, contact your IT admin to configure your software firewall.

Error code C113: Unable to reach Adobe servers

Error code C113 indicates that your device is not able to connect to Adobe servers, or the firewall settings on your device are interfering with the installation process. This error may also occur on your Windows devices when you make changes to the Internet Explorer settings after installing your app.

Solution

Follow the given steps. Go to the next solution only if a preceding one doesn't work.

1. (Windows only) Reset Internet Explorer settings: Occasionally, error 113 may occur if you changed the Internet Explorer settings after installing your app. You can reset Internet Explorer settings to what they were when Internet Explorer was first installed on your device. Note that once you reset, all previous Internet Explorer settings are lost. Once reset, try to install your app again.

2. Temporarily disable your antivirus software: See your antivirus documentation for information on how to disable antivirus software temporarily. Once you've temporarily disabled your antivirus software, try to install the app again. Remember to enable your antivirus once you are done.

3. Try to use a different Internet connection: If you have more than one Internet connection, try to use the other one. Then try to install the app again.

4. Configure your software firewall: Software firewalls restrict access to your computer. Some software firewalls prompt you when a program attempts to access the Internet. Other errors could result due to the firewall’s configuration.

  • If prompted, allow the Creative Cloud desktop app to access the Internet.
  • If you are not prompted, disable software firewalls temporarily to determine whether they are preventing Internet access. See your firewall software documentation for help. Learn the best practices for configuring Windows Defender Firewall. Also, learn how to configure a firewall in macOS.

Once you've configured the software firewall, try to install your app again.

 If you are in an enterprise environment, contact your IT admin to configure your software firewall.

Error code 114: Unable to extract files

Error code 114 indicates an error during file extraction.

Solution

Select Retry to begin the download and installation again.

Error code C114: Unable to extract files

Error code C114 indicates an error during file extraction.

Solution

Select Retry to begin the download and installation again.

Error code 115: The download is damaged

Error code 115 indicates that the downloaded file is corrupt.

Solution

Select Retry to download and install the app again.

Error code C115: The download is damaged

Error code C115 indicates that the downloaded file is corrupt.

Solution

Select Retry to download and install the app again.

Error code 116: The download is damaged

Error code 116 indicates that an antivirus software on the device has blocked a functionality in the download process.

Solution

Disable the antivirus software on your system before trying to install the app again.

Error code C116: The download is damaged

Error code C116 indicates that an antivirus software on the device has blocked a functionality in the download process.

Solution

Disable the antivirus software on your system before trying to install the app again.

Error code 117: The download appears corrupted

Error code 117 indicates that the download appears corrupted. You need an Internet connection to download and update Adobe apps.

Solution

1. Temporarily disable your antivirus software: See your antivirus documentation for information on how to disable antivirus temporarily.

2. Try a different Internet connection: If you are connected via WiFi, try a wired connection. If you are connected via a wired connection, then try a different cable.

3. Configure your software firewall: Software firewalls restrict access to your computer. Some software firewalls prompt you when a program attempts to access the Internet.

  • If prompted, allow the Creative Cloud desktop app to access the Internet.
  • If you are not prompted, disable software firewalls temporarily to determine whether they are preventing Internet access. See your firewall software documentation for help.

4. Configure hardware firewalls or proxies: Many organizations use a hardware firewall and proxy server that can prevent software from accessing an outside server. A hardware solution applies to all computers within the corporate network. Most home networks don't use hardware firewall or proxy technology. Contact your company’s IT department to obtain firewall or proxy information.

5. Try to install the app again

Error code C117: The download appears corrupted

Error code C117 indicates that the download appears corrupted. You need an Internet connection to download and update Adobe apps.

Solution

1. Temporarily disable your antivirus software: See your antivirus documentation for information on how to disable antivirus temporarily.

2. Try a different Internet connection: If you are connected via WiFi, try a wired connection. If you are connected via a wired connection, then try a different cable.

3. Configure your software firewall: Software firewalls restrict access to your computer. Some software firewalls prompt you when a program attempts to access the Internet.

  • If prompted, allow the Creative Cloud desktop app to access the Internet.
  • If you are not prompted, disable software firewalls temporarily to determine whether they are preventing Internet access. See your firewall software documentation for help.

4. Configure hardware firewalls or proxies: Many organizations use a hardware firewall and proxy server that can prevent software from accessing an outside server. A hardware solution applies to all computers within the corporate network. Most home networks don't use hardware firewall or proxy technology. Contact your company’s IT department to obtain firewall or proxy information.

5. Try to install the app again

Error code 118: No Internet connection

Error code 118 indicates that there is a problem in connecting to the server, or the Internet connection is unavailable. 

Solution:

1. Check if you have an Internet connection: You require an Internet connection to download and update apps. Verify that you can connect to the Internet, and select Retry.

2. Temporarily disable your antivirus software: See your antivirus documentation for information on how to disable antivirus software temporarily.

3. Try a different Internet connection: If you are connected via WiFi, try a wired connection. If you are connected via a wired connection, then try a different cable.

4. Configure your software firewall: Software firewalls restrict access to your computer. Some software firewalls prompt you when a program attempts to access the Internet.

  • If prompted, allow the Creative Cloud desktop app to access the Internet.
  • If you are not prompted, disable software firewalls temporarily to determine whether they are preventing Internet access. See your firewall software documentation for help.

5. Try to install the app again

Error code C118: No Internet connection

Error code C118 indicates that there is a problem in connecting to the server, or the Internet connection is unavailable. 

Solution:

1. Check if you have an Internet connection: You require an Internet connection to download and update apps. Verify that you can connect to the Internet, and select Retry.

2. Temporarily disable your antivirus software: See your antivirus documentation for information on how to disable your antivirus software temporarily.

3. Try a different network: Try to use a different Internet connection, if it's available. If you are connected via WiFi, try a wired connection. If you are connected via a wired connection, then try a different cable.

4. Configure your software firewall: Software firewalls restrict access to your computer. Some software firewalls prompt you when a program attempts to access the Internet.

  • If prompted, allow the Creative Cloud desktop app to access the Internet.
  • If you are not prompted, disable software firewalls temporarily to determine whether they are preventing Internet access. See your firewall software documentation for help.

5. Try to install the app again

Error code 119: Server not responding

Error code 119 indicates that your device is not able to connect to the Adobe servers.

Solution

Check your Internet connectivity and firewall settings, and then try again. For more information, see Fix connectivity issues for Adobe apps.

Error code C119: Server not responding

Error code C119 indicates that your device is not able to connect to the Adobe servers.

Solution

Check your Internet connectivity and firewall settings, and then try again. For more information, see Fix connectivity issues for Adobe apps.

Error code 120: Insufficient disk space

Error code 120 indicates that your device doesn't have enough disk space, and your hard drive is almost filled to capacity.

Solution

Free up some space, and select Retry.

Error code C120: Insufficient disk space

Error code C120 indicates that your device doesn't have enough disk space, and your hard drive is almost filled to capacity.

Solution

Free up some space, and select Retry.

Error code 121: Error writing to the temporary file location

Error code 121 indicates that the installer has issues with the temp folder settings or access to them on your device. 

Solution

Fix permissions for the temporary location. Then, try to install the app again.

Error code C121: Error writing to the temporary file location

Error code C121 indicates that the installer has issues with the temp folder settings or access to them on your device. 

Solution

Fix permissions for the temporary location. Then, try to install the app again.

Error code 122: Unable to reach Adobe servers

Error code 122 indicates that your device cannot connect to the Adobe servers.

Solution

Check your Internet connectivity and firewall settings, and then try again. For more information, see Fix connectivity issues for Adobe apps.

Error code C122: Unable to reach Adobe servers

Error code C122 indicates that your device cannot connect to the Adobe servers.

Solution

Check your Internet connectivity and firewall settings, and then try again. For more information, see Fix connectivity issues for Adobe apps.

Error code 124: Unable to reach Adobe servers

Error code 124 indicates that your device cannot connect to the Adobe servers.

Solution

Check your Internet connectivity and firewall settings, and then try again. For more information, see Fix connectivity issues for Adobe apps.

Error code C124: Unable to reach Adobe servers

Error C124 indicates that your device cannot connect to the Adobe servers.

Solution

Check your Internet connectivity and firewall settings, and then try again. For more information, see Fix connectivity issues for Adobe apps.

Error code 125: Unable to reach Adobe servers

Error code 125 indicates that your device cannot connect to the Adobe servers.

Solution

Check your Internet connectivity and firewall settings, and then try again. For more information, see Fix connectivity issues for Adobe apps.

Error code C125: Unable to reach Adobe servers

Error code C125 indicates that your device cannot connect to the Adobe servers.

Solution

Check your Internet connectivity and firewall settings, and then try again. For more information, see Fix connectivity issues for Adobe apps.

Error code 126: The download is damaged

Error code 126 indicates that one of the installation files is damaged.

Solution

Select Retry to download and install the app again.

Error code C126: The download is damaged

Error code C126 indicates that one of the installation files is damaged.

Solution

Select Retry to download and install the app again.

Error code 127: Unable to extract files

Error code 127 indicates that the installer is not able to extract the zip file in temp location on your device. This might happen due to a lack of disk space, or if the necessary permissions are not available. Sometimes, even an antivirus software can block the extraction process in the temp directory. 

Solution

Do the following and then try to install the app again:

  1. Check permissions on adobetemp folder located at:
    [Windows]: <system drive>\adobetemp
    [macOS]: <system drive>/adobetemp
  2. Disable your antivirus software temporarily, and then try your download again.

Error code C127: Unable to extract files

Error code C127 indicates that the installer is not able to extract the zip file in temp location on your device. This might happen due to a lack of disk space, or if the necessary permissions are not available. Sometimes, even an antivirus software can block the extraction process in the temp directory.

Solution

Do the following and then try to install the app again:

  1. Check permissions on adobetemp folder located at: 
    [Windows]: <system drive>\adobetemp
    [macOS]: <system drive>/adobetemp
  2. Disable your antivirus software temporarily, and then try your download again.

Error code 128: The download is damaged

Error code 128 indicates that the downloaded file is corrupt.

Solution

Select Retry to download and install it again.

Error code C128: The download is damaged

Error code C128 indicates that the downloaded file is corrupt.

Solution

Select Retry to download and install it again.

Error code 130: Unable to install the product

Error code 130 indicates that your app could not be installed.

Solution

Uninstall the app that you are trying to install using the Creative Cloud Cleaner Tool, and then try to install the app again.

Error code C130: Unable to install the product

Error code C130 indicates that your app could not be installed.

Solution

Uninstall the app that you are trying to install using the Creative Cloud Cleaner Tool, and then try to install the app again.

Error code 131: "Creative Cloud update failed" or "Unable to sync"

Error code 131 indicates that some Creative Cloud background processes (Core Sync, CCLibrary, CCXProcess, and Node) need to be closed before you can continue with your update.

Solution

Open the Task Manager (Windows) or Activity Monitor (macOS) to close the following background processes.:

  • CCLibrary
  • CCXProcess
  • CoreSync
  • Node

Then try to update the app again. To learn how to close these processes, see Fix error 131 when updating Creative Cloud desktop app.

Error code 132: Unable to install the product in the root directory

Error code 132 indicates that the app could not be installed in the root directory.

Solution

Select another install location in your device preferences, and then try the installation again.

Error code C132: Unable to install the product in the root directory

Error code C132  indicates that the app could not be installed in the root directory.

Solution

Select another install location in your device preferences, and then try the installation again.

Error code 133: More space required to install app

Error code 133 indicates that your device doesn't have enough disk space to install the app.

Solution

Free up some space or select another install location for your app. Then try to install the app again.

How to free up space

For macOS, see How to free up storage space on your Mac. For Windows, see Free up drive space in Windows 10.

How to change the install location for your app

1. In the Creative Cloud desktop app, select the Account icon in the upper right. Then select Preferences.

2. In the left sidebar, select Apps.

3. Under Installing, select the edit icon  to change the default install location.

4. Choose the location where you want to install your app. A confirmation message is displayed.

5. Try to install the app again.

If this doesn't fix the issue, restart your device and install the app again.

Error code C133: More space required to install app

Error code C133 indicates that your device doesn't have enough disk space, and your hard drive is almost filled to capacity.

Solution

Free up some space or select another install location for your app. Then try to install the app again.

How to free up space

For macOS, see How to free up storage space on your Mac. For Windows, see Free up drive space in Windows 10.

How to change the install location for your app

1. In the Creative Cloud desktop app, select the Account icon in the upper right. Then select Preferences.

2. In the left sidebar, select Apps.

3. Under Installing, select the edit icon  to change the default install location.

4. Choose the location where you want to install your app. A confirmation message is displayed.

5. Try to install the app again.

If this doesn't fix the issue, restart your device and install the app again.

Error code 135: Unable to uninstall the product

Error code 135 indicates a failure to uninstall.

Solution

Select Retry to uninstall the app again.

Error code C135: Unable to uninstall the product

Error code C135 indicates a failure to uninstall.

Solution

Select Retry to uninstall the app again.

Error code 136: Unable to install the product

Error code 136 indicates an installation failure.

Solution

Select Retry to download and install the app again.

Error code C136: Unable to install the product

Error C136 indicates an installation failure.

Solution

Select Retry to download and install the app again.

Error code 137: Unable to install the product

Error code 137 indicates an installation failure. 

Solution

Select Retry to download and install the app again.

Error code C137: Unable to install the product

Error code C137 indicates an installation failure. 

Solution

Select Retry to download and install the app again.

Error code 138: The system is low on memory

Error code 138 indicates that your device does not have the required memory to complete the installation smoothly.

Solution

Restart the device, and try the installation again.

Error code C138: The system is low on memory

Error code C138 indicates that your device does not have the required memory to complete the installation smoothly.

Solution

Restart the device, and try the installation again.

Error code 139: The download is damaged

Error code 139 indicates a corrupted download file.

Solution

Select Retry to download and install the app again.

Error code C139: The download is damaged

Error code C139 indicates a corrupted download file.

Solution

Select Retry to download and install the app again.

Error code 140: Unable to install the product in the selected location due to permission issues

Error code 140 indicates that your installed app cannot be installed in the selected location due to permission issues.

Solution

Select a new install location in your device preferences, and try to install the app again.

Error code C140: Unable to install the product in the selected location due to permission issues

Error code C140 indicates that your installed app cannot be installed in the selected location due to permission issues.

Solution

Select a new install location in your device preferences, and try to install the app again.

Error code 141: Unable to install the product

Error code 141 indicates an installation failure.

Solution

Select Retry to download and install the app again.

Error code C141: Unable to install the product

Error code C141 indicates an installation failure.

Solution

Select Retry to download and install the app again.

Error code 142: Unable to install the product

Error code 142 indicates an installation failure due to an invalid token in the download package.

Solution

Select Retry to download and install it again.

Error code C142: Unable to install the product

Error code C142 indicates an installation failure due to an invalid token in the download package.

Solution

Select Retry to download and install it again.

Error code 143: The download is damaged

Error code 143 indicates that the installation failed, as the path of the source file inside the package zip does not exist.

Solution

Select Retry to download and install the app again.

Error code C143: The download is damaged

Error code C143 indicates that the installation failed, as the path of the source file inside the package zip does not exist.

Solution

Select Retry to download and install the app again.

Error code 144: The download is damaged

Error code 144 indicates that the installation failed, as the path of the installed file or directory does not exist.

Solution

Select Retry to download and install the app again.

Error code C144: The download is damaged

Error code C144 indicates that the installation failed, as the path of the installed file or directory does not exist.

Solution

Select Retry to download and install the app again.

Error code 145: File already exists

Error code 145 indicates that the file with the same name as the directory is already present in your device.

Solution

1. Select the Installation failed link in the error message.

2. In the pop-up dialog box, select View error log.

3. In the error log that opens, look for the exact path of the file. The following is an example of what the error log looks like and where can you find the path of the file for your machine.

4. Rename or remove the file or folder you have identified, and try to install the app again.

Error code C145: File already exists

Error code C145 indicates that the file with the same name as the directory is already present in your device.

Solution

1. Select the Installation failed link in the error message.

2. In the pop-up dialog box, select View error log.

3. In the error log that opens, look for the exact path of the file. The following is an example of what the error log looks like and where can you find the path of the file for your machine.

4. Rename or remove the file or folder you have identified, and try to install the app again.

Error code 146: Unable to move the file

Error code 146 indicates that the installer is unable to move a file from the temporary folder where it was first downloaded.

Solution

1. Select the Installation failed link in the error message.

2. In the pop-up dialog box, select View error log.

3. In the error log that opens, look for the exact path of the file. The following is an example of what the error log looks like and where can you find the path of the file for your machine.

4. Provide read and write permissions to the affected file or folder.

5. Try to install the app again. 

If this does not resolve the issue, rename the affected file or folder, and install the app again. To learn more, see Error Code 146 while installing Creative Cloud apps.

Error code C146: Unable to move the file

Error code C146 indicates that the installer is unable to move a file from the temporary folder where it was first downloaded.

Solution

1. Select the Installation failed link in the error message.

2. In the pop-up dialog box, select View error log.

3. In the error log that opens, look for the exact path of the file. The following is an example of what the error log looks like and where can you find the path of the file for your machine.

4. Provide read and write permissions to the affected file or folder.

5. Try to install the app again. 

If this does not resolve the issue, rename the affected file or folder, and install the app again. To learn more, see Error Code 146 while installing Creative Cloud apps.

Error code 147: Unable to copy the file

Error code 147 indicates that the installer is unable to copy file during install/uninstall.

Solution

Check permissions, and then try to install the app again. The error message displays the path of the filename affected or the registry value.

Error code C147: Unable to copy the file

Error code C147 indicates that the installer is unable to copy file during install/uninstall.

Solution

Check permissions, and then try to install the app again. The error message displays the path of the filename affected or the registry value.

Error code 149: Unable to delete the directory

Error code 149 indicates that your device could not delete a directory during the installation or uninstallation.

Solution

Identify the name and path of the directory from the error message. Then, rename or delete the directory, and try the installation or uninstallation again.

Error code C149: Unable to delete the directory

Error code C149 indicates that your device could not delete a directory during the installation or uninstallation.

Solution

Identify the name and path of the directory from the error message. Then, rename or delete the directory, and try the installation or uninstallation again.

Error code 150: Unable to delete the file

Error code 150 indicates that your device cannot delete a directory during the installation or uninstallation process.

Solution

Identify the name and path of the directory from the error message. Then, rename or delete the directory, and try the installation or uninstallation again.

Error code C150: Unable to delete the file

Error code C150 indicates that your device cannot delete a directory during the installation or uninstallation process.

Solution

Identify the name and path of the directory from the error message. Then, rename or delete the directory, and try the installation or uninstallation again.

Error code 151: Unable to create the symbolic link

Error code 151 indicates that the symbolic link could not be created during installation. This error usually occurs on macOS. 

Solution

1. Select the Installation failed link in the error message.

2. In the pop-up dialog box, select View error log.

3. In the error log details, look for the exact file path. The following is an example of what the error looks like and where you'll find the file or folder path.

4. Rename the file or folder you have identified, and try to install the app again.

Error code C151: Unable to create the symbolic link

Error code C151 indicates that the symbolic link could not be created during installation. This error usually occurs on macOS. 

Solution

1. Select the Installation failed link in the error message.

2. In the pop-up dialog box, select View error log.

3. In the error log details, look for the exact file path. The following is an example of what the error looks like and where you'll find the file or folder path.

4. Rename the file or folder you have identified, and try to install the app again.

Error code 152: Unable to delete the symbolic link

Error code 152 indicates that the installer does not have permission to delete symbolic link from your device.

Solution

Select the Installation failed link in the error message. Then, select View error log to see the path of the impacted file. Check permissions for the file, and try the installation again. 

Error code C152: Unable to delete the symbolic link

Error code C152 indicates that the installer does not have permission to delete symbolic link from your device.

Solution

Select the Installation failed link in the error message. Then, select View error log to see the path of the impacted file. Check permissions for the file, and try the installation again. 

Error code 153: Unable to get permissions to a file or folder on macOS

Error code 153 indicates that your device failed to give permissions to an existing file or folder.

Solution

Select the Installation failed link in the error message. Then, select View error log to see the path of the affected file. Provide permissions for the file, and try the installation again.

Error code C153: Unable to get permissions to a file or folder on macOS

Error code C153 indicates that your device failed to give permissions to an existing file or folder.

Solution

Select the Installation failed link in the error message. Then, select View error log to see the path of the affected file. Provide permissions for the file, and try the installation again.

Error code 156: Unable to create the symbolic link

Error code 156 indicates that the installer failed to create a shortcut as defined in the installer configuration.

Solution

1. Select the Installation failed link in the error message. 

2. In the pop-up dialog, select View error log to see the path of the filename affected or the registry value.

3. Then, check the permissions on the specified directory and its parent directory.

4. Delete any old shortcut with the same name, if present.

5. Select Retry to download and install the app again.

If the error occurred on Windows 10, disable Controlled folder access in Windows Security.

Error code C156: Unable to create the symbolic link

Error code C156 indicates that the installer fails to create a shortcut as defined in the installer configuration.

Solution

1. Select the Installation failed link in the error message. 

2. In the pop-up dialog, select View error log to see the path of the filename affected or the registry value. 

3. Then, check the permissions on the specified directory and its parent directory.

4. Delete any old shortcut with the same name, if present.

5. Select Retry to download and install the app again.

In case the error occurred on Windows 10, disable Controlled folder access in Windows Security.

Error code 157: Unable to delete the symbolic link

Error code 157 indicates that the installer does not have permission to delete symbolic link from your device.

Solution

Select the Installation failed link in the error message. Then, select View error log to see the path of the affected file. Check permissions for the file, and try the installation again. 

Error code C157: Unable to delete the symbolic link

Error code C157 indicates that the installer does not have permission to delete symbolic link from your device.

Solution

Select the Installation failed link in the error message. Then, select View error log to see the path of the affected file. Check permissions for the file, and try the installation again. 

Error code 160: Unable to create registry key

Error code 160 indicates that you do not have the rights to create the registry key.

Solution

Check permissions and try the installation again. To get information about the registry key, select Installation failed link in the error message. Once you have identified the registry key, follow these steps.

Error code C160: Unable to create registry key

Error code C160 indicates that you do not have the rights to create the registry key.

Solution

Check permissions and try the installation again. To get information about the registry key, select Installation failed link in the error message. Once you have identified the registry key, follow these steps.

Error code 162: Installation failed

Error code 162 indicates that you might be trying to install your app with an outdated or damaged installer file. This doesn't let the app to install as designed, giving you the error.

Solution

Download your app again from the Adobe website and try installing it again.

Error code 171: Unable to install the product

Error code 171 indicates an issue with the registry key.

Solution

Select Retry to download and install the app again.

Error code C171: Unable to install the product

Error code C171 indicates that there is an issue with the registry key.

Solution

Select Retry to download and install the app again.

Error code 176: Unable to install on a network drive

Error code 176 indicates that you are trying to install the app on a network drive. 

Solution

Select another install location in your device preferences, and install the app again.

Error code C176: Unable to install on a network drive

Error C176 indicates that you are trying to install the app on a network drive.

Solution

Select another install location in your device preferences, and install the app again.

Error code 177: The installation path selected is too long

Error code 177 indicates that the selected installation path is too long for the installer to read. This interferes with the installation process.

Solution

Select another install location in the preferences, and install the app again.

Error code C177: The installation path selected is too long

Error code C177 indicates that the selected installation path is too long for the installer to read. This interferes with the installation process.

Solution

Select another install location in the preferences, and install the app again.

Error code 178: The installation path contains invalid characters

Error code 178 indicates that installation can't be completed because the installation path contains an invalid character.

Solution

Select another install location in the preferences, and try to install the app again.

Error code C178: The installation path contains invalid characters

Error code C178 indicates that installation can't be completed because the installation path contains an invalid character.

Solution

Select another install location in the preferences, and try to install the app again.

Error code 179: The installation path seems invalid

Error code 179 indicates that the installation path is invalid.

Solution

Select another install location in the preferences, and then reinstall the app.

Error code C179: The installation path seems invalid

Error code C179 indicates that the installation path is invalid.

Solution

Select another install location in the preferences, and then reinstall the app.

Error code 180: The installation language seems invalid

Error code 180 indicates that the installation language needs to be updated or modified.

Solution

Select another install location in the preferences, and then reinstall the app. For more information, see Change the language settings of your Creative Cloud apps.

Error code C180: The installation language seems invalid

Error code C180 indicates that the installation language needs to be updated or modified.

Solution

Select another install location in the preferences, and then reinstall the app. For more information, see Change the language settings of your Creative Cloud apps.

Error code 181: The installation path seems invalid

Error code 181 indicates that the installation path is invalid.

Solution

Select another install location in the preferences, and then reinstall the app.

Error code C181: The installation path seems invalid

Error code C181 indicates that the installation path is invalid.

Solution

Select another install location in the preferences, and then reinstall the app.

Error code 182: The created package does not contain the package to be installed

Error code 182 indicates that the created package does not contain the package to be installed.

Solution

Create the package again, and then reinstall the app.

Error code C182: The created package does not contain the package to be installed

Error code C182 indicates that the created package does not contain the package to be installed.

Solution

Create the package again, and then reinstall the app.

Error code 183: Installation or update failed

Error code 183 indicates an installation or update failure.

Solution

Select Retry to install or update the app again. If this doesn't fix the issue, follow the instructions in Fix error 183 when installing Creative Cloud apps.

Error code C183: Installation or update failed

Error code C183 indicates an installation or update failure.

Solution

Select Retry to install or update the app again. If this doesn't fix the issue, follow the instructions in Fix error 183 when installing Creative Cloud apps.

Error code 184: File locked by another process

Error code 184 indicates that a necessary file is locked by another process. 

Solution

Restart the system and try the installation again.

Error code C184: File locked by another process

Error code C184 indicates that a necessary file is locked by another process. 

Solution

Restart the system and try the installation again.

Error code 188: The version of the Adobe Creative Cloud desktop app installed on your system is not compatible with the installer

Error code 188 indicates that an older version of Adobe Creative Cloud desktop app installed on your system is not compatible with the installer. 

Solution

Download the latest version of the Adobe Creative Cloud desktop app and try again.

Error code C188: The version of the Adobe Creative Cloud desktop app installed on your system is not compatible with the installer

Error code C188 indicates that an older version of Adobe Creative Cloud desktop app installed on your system is not compatible with the installer. 

Solution

Download the latest version of the Adobe Creative Cloud desktop app and try again.

Error code 189: Insufficient disk space

Error code 189 indicates that your device doesn't have enough disk space, and your hard drive is almost filled to capacity.

Solution

1. Select Update failed in the error message.

2. In the pop-up dialog box, select View error log.

3. In the error details, look for information on the amount of free disk space required to install your app. Take a look at the example below.

4. Free up the required space in the installation location, and try updating the app again.

For information on how to free up space on macOS, see How to free up storage space on your Mac. For information on how to free up space on Windows, see Free up drive space in Windows 10.

Error code C189: Insufficient disk space

Error code C189 indicates that your device doesn't have enough disk space, and your hard drive is almost filled to capacity.

Solution

1. Select Update failed in the error message.

2. In the pop-up dialog box, select View error log.

3. Look for information on the amount of free disk space required to install your app. Take a look at the example below.

4. Free up the required space in the installation location, and try updating the app again.

For information on how to free up space on macOS, see How to free up storage space on your Mac. For information on how to free up space on Windows, see Free up drive space in Windows 10.

Error code 190: System requirements not met

Error code 190 indicates that your device does not meet the minimum system requirements for installing the application.

Solution

See System requirements | Creative Cloud.

Error code C190: System requirements not met

Error code C190 indicates that your device does not meet the minimum system requirements for installing the application.

Solution

See System requirements | Creative Cloud.

Error code 191: Installation or update failure

Error code 191 indicates an installation or update failure. 

Solution

Select Retry to install or update the app again. For more information, see Error code 191 while installing Creative Cloud apps | Windows.

Error code C191: Installation or update failure

Error code C191 indicates an installation or update failure. 

Solution

Select Retry to install or update the app again. For more information, see Error code 191 while installing Creative Cloud apps | Windows.

Error code 192: A newer version of the application is already installed

Error code 192 indicates that a newer version of the application is already installed. 

Solution

Uninstall the version installed on your system and try again.

Error code C192: A newer version of the application is already installed

Error code C192 indicates that a newer version of the application is already installed. 

Solution

Uninstall the version installed on your system and try again.

Error code 193: Installation cannot proceed

Error code 193 indicates that you are trying to install a 64-bit version of the application on a 32-bit device.

Solution

Upgrade your system to 64-bit.

Error code C193: Installation cannot proceed

Error code C193 indicates that you are trying to install a 64-bit version of the application on a 32-bit device.

Solution

Upgrade your system to 64-bit.

Error code 194: Installation cannot proceed as there are multiple users logged-in to this system

Error code 194 indicates that the installation cannot proceed, as there are multiple users logged in to your system.

Solution

Log off these users from the system and try again.

Error code C194: Installation cannot proceed as there are multiple users logged-in to this system

Error code C194 indicates that the installation cannot proceed, as there are multiple users logged in to your system.

Solution

Log off these users from the system and try again.

Error code 195: System requirements not met

Error code 195 indicates that your device does not meet the minimum system requirements.

Solution

Upgrade your system to meet the minimum system requirements for installing the application. For more information, see System requirements | Creative Cloud.

Error code C195: System requirements not met

Error code C195 indicates that your device does not meet the minimum system requirements.

Solution

Upgrade your system to meet the minimum system requirements for installing the application. For more information, see System requirements | Creative Cloud.

Error code 196: Unable to install the product

Error code 196 indicates an installation failure.

Solution

Select Retry to download and install the app again.

Error code C196: Unable to install the product

Error code C196 indicates an installation failure.

Solution

Select Retry to download and install the app again.

Getting error code 201 with the message "There is a problem with the download process"? See how to fix error 201.

Error code 201: Creative Cloud update failed

Error code 201 indicates an installation or update failure that happens when your device is not able to connect to the server.

Solution

1.Verify that you are connected to the Internet: You require an Internet connection to download and update apps. Verify that you are connected to the Internet and select Retry.

2. Temporarily disable your antivirus software: See your antivirus documentation for information on how to disable antivirus software temporarily.

3. Try a different network: Try to use a different Internet connection, if available. If you are connected via WiFi, try a wired connection. If you are connected via a wired connection, then try a different cable.

4. Configure your software firewall: Software firewalls restrict access to your computer. Some software firewalls prompt you when a program attempts to access the Internet.

  • If prompted, allow the Creative Cloud desktop app to access the Internet.
  • If you are not prompted, disable software firewalls temporarily to determine whether they are preventing Internet access. See your firewall software documentation for help.

5. Configure hardware firewalls or proxies: Many organizations use a hardware firewall and proxy server that can prevent software from accessing an outside server. A hardware solution applies to all computers within the corporate network. Most home networks don't use hardware firewall or proxy technology. Contact your company’s IT department to obtain firewall or proxy information.

Error code P201: Creative Cloud update failed

Error code P201 indicates an installation or update failure that happens when your device is not able to connect to the server.

Solution

1. Verify that you are connected to the Internet: You require an Internet connection to download and update apps. Verify that you are connected to the Internet and select Retry.

2. Temporarily disable your antivirus software: See your antivirus documentation for information on how to disable antivirus software temporarily.

3. Try a different network: Try to use a different Internet connection, if it's available. If you are connected via WiFi, try a wired connection. If you are connected via a wired connection, then try a different cable.

4. Configure your software firewall: Software firewalls restrict access to your computer. Some software firewalls prompt you when a program attempts to access the Internet. Other errors could result due to the firewall’s configuration.

  • If prompted, allow the Creative Cloud desktop app to access the Internet.
  • If you are not prompted, disable software firewalls temporarily to determine whether they are preventing Internet access. See your firewall software documentation for help.

5. Configure hardware firewalls or proxies: Many organizations use a hardware firewall and proxy server that can prevent software from accessing an outside server. A hardware solution applies to all computers within the corporate network. Most home networks don't use hardware firewall or proxy technology. Contact your company’s IT department to obtain firewall or proxy information.

Getting error code 201 with the message "Creative Cloud update failed"? See how to fix error 201.

Error code 201: There is a problem with the downloaded file

Error code 201 indicates that there was an issue with the downloaded file. This error can also occur due to network issues. 

Solution

Follow the given steps. Go to the next solution only if a preceding one doesn't work.

1. Temporarily disable your antivirus software: See your antivirus documentation for information on how to disable antivirus software temporarily. Once you've temporarily disabled your antivirus software, try to install the app again. Remember to enable your antivirus once you are done.

2. Try to use a different Internet connection: If you have more than one Internet connection, try to use the other one. Then try to install the app again.

3. Configure your software firewall: Software firewalls restrict access to your computer. Some software firewalls prompt you when a program attempts to access the Internet. Other errors could result due to the firewall’s configuration.

  • If prompted, allow the Creative Cloud desktop app to access the Internet.
  • If you are not prompted, disable software firewalls temporarily to determine whether they are preventing Internet access. See your firewall software documentation for help. Learn the best practices for configuring Windows Defender Firewall. Also, learn how to configure a firewall in macOS.

Once you've configured the software firewall, try to install your app again.

 If you are in an enterprise environment, contact your IT admin to configure your software firewall.

Error code 205: There is a problem with the downloaded file

Error code 205 indicates that there was an issue with the downloaded file. This error can also occur due to network issues. 

Solution

Follow the given steps. Go to the next solution only if a preceding one doesn't work.

1. Temporarily disable your antivirus software: See your antivirus documentation for information on how to disable antivirus software temporarily. Once you've temporarily disabled your antivirus software, try to install the app again. Remember to enable your antivirus once you are done.

2. Try to use a different Internet connection: If you have more than one Internet connection, try to use the other one. Then try to install the app again.

3. Configure your software firewall: Software firewalls restrict access to your computer. Some software firewalls prompt you when a program attempts to access the Internet. Other errors could result due to the firewall’s configuration.

  • If prompted, allow the Creative Cloud desktop app to access the Internet.
  • If you are not prompted, disable software firewalls temporarily to determine whether they are preventing Internet access. See your firewall software documentation for help. Learn the best practices for configuring Windows Defender Firewall. Also, learn how to configure a firewall in macOS.

Once you've configured the software firewall, try to install your app again.

 If you are in an enterprise environment, contact your IT admin to configure your software firewall.

Error code P205: There is a problem with the downloaded file

Error code P205 indicates that there was an issue with the downloaded file. This error can also occur due to network issues. 

Solution

Follow the given steps. Go to the next solution only if a preceding one doesn't work.

1. Temporarily disable your antivirus software: See your antivirus documentation for information on how to disable antivirus software temporarily. Once you've temporarily disabled your antivirus software, try to install the app again. Remember to enable your antivirus once you are done.

2. Try to use a different Internet connection: If you have more than one Internet connection, try to use the other one. Then try to install the app again.

3. Configure your software firewall: Software firewalls restrict access to your computer. Some software firewalls prompt you when a program attempts to access the Internet. Other errors could result due to the firewall’s configuration.

  • If prompted, allow the Creative Cloud desktop app to access the Internet.
  • If you are not prompted, disable software firewalls temporarily to determine whether they are preventing Internet access. See your firewall software documentation for help. Learn the best practices for configuring Windows Defender Firewall. Also, learn how to configure a firewall in macOS.

Once you've configured the software firewall, try to install your app again.

 If you are in an enterprise environment, contact your IT admin to configure your software firewall.

Error code 206: No Network connection or server disconnection

Error code 206 indicates that there is a problem in connecting to the server, or the Internet connection is unavailable.

Solution:

Follow the given steps. Go to the next solution only if a preceding one doesn't work.

1. (Windows 7 only) Enable Transport Layer Security (TLS) 1.2 protocol: If you received this error on Windows 7 that uses older TLS 1.0 or TLS 1.1. protocol, enable TLS 1.2 update. Once done, try to install your app again.

2. Check if you have an Internet connection: You require an Internet connection to download and update apps. Verify that you can connect to the Internet, and select Retry.

3. Temporarily disable your antivirus software: See your antivirus documentation for information on how to disable antivirus software temporarily. Once disabled, try to install your app again. Remember to enable the antivirus once you've installed your app.

4. Try a different network: If you have more than one Internet connection, try to use the other one. Then try to install the app again.

5. Configure your software firewall: Software firewalls restrict access to your computer. Some software firewalls prompt you when a program attempts to access the Internet.

  • If prompted, allow the Creative Cloud desktop app to access the Internet.
  • If you are not prompted, disable software firewalls temporarily to determine whether they are preventing Internet access. See your firewall software documentation for help. Learn the best practices for configuring Windows Defender Firewall. Also, learn how to configure a firewall in macOS.

Once you've configured the software firewall, try to install your app again.

Note: If you are in an enterprise environment, contact your IT admin to configure your software firewall.

Error code P206: No Network connection or server disconnection

Error code P206 indicates that there is a problem in connecting to the server, or the Internet connection is not available. 

Solution:

Follow the given steps. Go to the next solution only if a preceding one doesn't work.

1. (Windows 7 only) Enable Transport Layer Security (TLS) 1.2 protocol: If you received this error on Windows 7 that uses older TLS 1.0 or TLS 1.1. protocol, enable TLS 1.2 update. Once done, try to install your app again.

2. Check if you have an Internet connection: You require an Internet connection to download and update apps. Verify that you can connect to the Internet, and select Retry.

3. Temporarily disable your antivirus software: See your antivirus documentation for information on how to disable antivirus software temporarily. Once disabled, try to install your app again. Remember to enable the antivirus once you've installed your app.

4. Try a different network: If you have more than one Internet connection, try to use the other one. Then try to install the app again.
5. Configure your software firewall: Software firewalls restrict access to your computer. Some software firewalls prompt you when a program attempts to access the Internet.

  • If prompted, allow the Creative Cloud desktop app to access the Internet.
  • If you are not prompted, disable software firewalls temporarily to determine whether they are preventing Internet access. See your firewall software documentation for help. Learn the best practices for configuring Windows Defender Firewall. Also, learn how to configure a firewall in macOS.

Once you've configured the software firewall, try to install your app again.

Note: If you are in an enterprise environment, contact your IT admin to configure your software firewall.

Error code 207: There is no response from the server

Error code 207 indicates that the responses from the server were not received by your device.

Solution

Try alternate network connections, and also try temporarily disabling firewall and Internet security/antivirus software until installation is complete. For more details, see How to fix common connectivity issues.

Error code P207: There is no response from the server

Error code P207 indicates that the responses from the server were not received by your device.

Solution

Try alternate network connections, and also try temporarily disabling firewall and Internet security/antivirus software until installation is complete. For more details, see How to fix common connectivity issues.

Error code 208: There is a problem with the download due to limited disk space

Error code 208 indicates that your device doesn't have enough disk space, and your hard drive is almost filled to capacity.

Solution

Free up some space in your boot drive, and select Retry.

Error code P208: There is a problem with the download due to limited disk space

Error code P208 indicates that your device doesn't have enough disk space, and your hard drive is almost filled to capacity.

Solution

Free up some space in your boot drive, and select Retry.

Sours: https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html
ERROR Code 195 - Fix in one easy step - Photoshop Error 195 - How to fix error 195 - Windows 7,8,10

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Photoshop 2019 code 195 adobe error cc

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How to fix installation failed (Error code:195) in adobe photoshop cc 2020

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