Xfinity internet reviews

Xfinity internet reviews DEFAULT

Xfinity Internet

Xfinity internet plans are organized by speed, ranging from 15 Mbps, ideal for one to two devices and light streaming, to 2,000 Mbps, which is good for whole-home connectivity and multiplayer gaming. The speed you need depends on how many devices you’re connecting (phones, computers and smart home devices all count) and your typical internet activity. For most individuals and small families, 100 to 200 Mbps is sufficient.

Xfinity availability

Xfinity provides services in select states. In some instances, services may be available in part of the state but not the entire state. Contact Xfinity to see if service is available in your area.

Xfinity is available in Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, New Hampshire, New Mexico, New York, Oregon, South Carolina, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington and Washington, D.C.

Sours: https://www.consumeraffairs.com/internet/comcast_isp.html
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Comcast Xfinity is the nation's largest cable internet provider, but does that automatically make it the best? I was impressed by the variety of internet speed plans offered, but my eyes started to glaze over as I dug into the details.

With Xfinity, some plans require you to sign a one-year contract, others require a two-year commitment and some require no contract at all. Beyond that, you'll need to contend with a data cap each month, and you can expect the price of your plan to increase over time, sometimes to almost double the initial charge.

Like

  • Good variety of plans
  • One of the fastest residential plans available
  • Above average scores in almost all customer satisfaction metrics

Don't Like

  • Data caps for all plans, no unlimited options
  • Contracts required to get the lowest price
  • Steep jump from promo price to regular rates

Headaches like that are par for the course with internet providers, and they can make it difficult to tell if you're actually getting a good deal on your home's internet connection. Still, Xfinity is available to more than a third of the country, and for many in that footprint, it's the fastest option available. That means it's worth understanding what you might be getting -- especially if you feel the need for speed and fiber isn't an option for your area or address. 

Here are the plans you can get with Xfinity Internet

Depending on where you live, Xfinity offers up to seven different internet plans, and if you want the best price, you'll have to shackle yourself to a contract. Here are the specifics:

Xfinity home internet plans (West division)

PlanMax speedsFirst-year promo rateStandard rate (after promo period)Equipment feeData capTerm agreement
Performance Starter Plus 50Mbps download, 3Mbps upload $20 $50 $14 gateway rental (skippable) Yes (1.2TB) 1 year
Performance Select 100Mbps download, 5Mbps upload $35 $55 $14 gateway rental (skippable) Yes (1.2TB) None required
Performance Pro Plus 200Mbps download, 5Mbps upload $50 $70 $14 gateway rental (skippable) Yes (1.2TB) None required
Blast! Pro Plus 400Mbps download, 10Mbps upload $65 $80 $14 gateway rental (skippable) Yes (1.2TB) None required
Extreme Pro Plus 800Mbps download, 15Mbps upload $75 $90 $14 gateway rental (skippable) Yes (1.2TB) None required
Gigabit 1,200Mbps download, 35Mbps upload $85 $100 $14 gateway rental (skippable) Yes (1.2TB) None required
Gigabit Pro 2,000Mbps download, 2,000Mbps upload $300 N/A $14 gateway rental (skippable) Yes (1.2TB) 2 years

Xfinity home internet plans (Central division)

PlanMax speedsFirst-year promo rateStandard rate (after promo period)Equipment feeData capTerm agreement
Performance Starter 50Mbps download, 3Mbps upload $20 $56 $14 gateway rental (skippable) Yes (1.2TB) 1 year
Performance 100Mbps download, 5 Mbps upload $40 $76 $14 gateway rental (skippable) Yes (1.2TB) 1 year
Blast! 200Mbps download, 5 Mbps upload $50 $86 $14 gateway rental (skippable) Yes (1.2TB) 1 year
Extreme 400Mbps download, 10Mbps upload $50 $96 $14 gateway rental (skippable) Yes (1.2TB) 2 years
Extreme Pro 800Mbps download, 15Mbps upload $60 $106 $14 gateway rental (skippable) Yes (1.2TB) 2 years
Gigabit 1,200Mbps download, 35Mbps upload $70 $116 $14 gateway rental (skippable) Yes (1.2TB) 2 years
Gigabit Pro 2,000Mbps download, 2,000Mbps upload $300 N/A $14 gateway rental (skippable) Yes (1.2TB) 2 years

Xfinity home internet plans (Northeast division)

PlanMax speedsFirst-year promo rateStandard rate (after promo period)Equipment feeData capTerm agreement
Performance Starter 50Mbps download, 3Mbps upload $65 N/A $14 gateway rental (skippable) No None required
Performance 100Mbps download, 5 Mbps upload $30 $81 $14 gateway rental (skippable) No None required
Performance Pro 200Mbps download, 5 Mbps upload $55 $96
Sours: https://www.cnet.com/home/internet/xfinity-internet-review/
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How does Xfinity compare to CenturyLink, AT&T, and others?

In general, Xfinity’s promotional prices are pretty competitive with other large internet providers in the same areas. Let’s take a look at how some specific Xfinity internet plan prices compare to ISPs like CenturyLink, AT&T, Frontier, and Spectrum across different parts of the US.

How do Xfinity internet prices compare in the Northeast?

Xfinity Performance Select plan comparison
ServiceNamePriceDownload speedDetails
AT&T InternetAT&T Internet up to 75 Mbps$45/mo.75 MbpsView Plans
AT&T InternetAT&T Internet 100$45/mo.100 MbpsView Plans
Spectrum InternetSpectrum Internet®$49.99/mo for 12 mos.^Up to 200 Mbps^View Plans

Data effective 06/07/21. Offers and availability vary by location and are subject to change.

^Wireless speeds may vary.

The price for Xfinity’s 100 Mbps plan in the Northeast is almost too good to be true. You’ll pay almost double for the same speeds from other ISPs in the Northeast like AT&T and Spectrum. Not to mention that AT&T’s Up to 75 Mbps plan is fully DSL—an older technology that’s prone to slow speeds and other problems.

On the other hand, AT&T’s Internet 100 plan is a DSL and fiber hybrid connection, which should boost speeds. The AT&T Internet 100 plan also comes with unlimited data, as does the Spectrum Internet® plan. (Xfinity’s plans all have a 1.2 TB data cap.) Not to mention neither AT&T nor Spectrum requires a contract, while Xfinity usually does.

That means Xfinity falls behind a little when it comes to its Gigabit plan: AT&T Fiber’s Internet 1,000 plan is priced too well to pass up. Though the Spectrum Internet® Gig plan pushes the budget limits a bit too much, even with unlimited data and no contracts.

Xfinity Gigabit plan comparison
ServiceNamePriceDownload speedDetails
Xfinity Internet - NortheastGigabit$79.99‡1000 MbpsView Plan
AT&T FiberAT&T Internet 1000$60/mo.°940 MbpsView Plan
Spectrum InternetSpectrum Internet® Gig$109.99/mo for 12 mos.**Up to 1000 Mbps**View Plan

Data effective 11/04/20. Offers and availability vary by location and are subject to change.

‡With a 2-year agreement.

°Ltd. avail/areas for 12 mos, plus taxes & equip. fee. Autopay & Paperless Bill req'd. $10/mo equip. fee applies

**Speed based on wired connection. Available Internet speeds may vary by address. Gig capable modem required for Gig speed. For a list of Gig capable modems, visit Spectrum.net/modem.

How do Xfinity internet prices compare in the Central US?

Xfinity Performance plan comparison
ServiceNamePriceDownload speedDetails
Xfinity Internet - CentralPerformance$40*100 MbpsView Plan
AT&T InternetAT&T Internet up to 75 Mbps$45/mo.75 MbpsView Plans
AT&T InternetAT&T Internet 100$45/mo.100 MbpsView Plans
Windstream InternetHigh Speed Internet 50-100 Mbps$37††100 MbpsView Plan

Data effective 11/04/20. Offers and availability vary by location and are subject to change.

*For the first 12 months with a 1-year agreement.

††For the first 12 months. Price includes $18.00 promotional credit.

In the Central US, Xfinity’s price for its 100 Mbps is a tad cheaper compared to other providers in the area like AT&T , but almost right in line with Windstream.

Our only hesitation is that Windstream offers unlimited data on all of its internet plans, and AT&T offers unlimited data on its Internet 100 plan. But sadly, Xfinity  still enforces a data cap of 1.2 TB.

And what about that Xfinity Gigabit plan price? It lands smack-dab in the middle of AT&T’s and Frontier’s prices for their gig-speed plans. But Windstream’s Kinetic Gig is by far the best deal (where promotional pricing is considered). Of course, you’ll get an extra 200 Mbps with Xfinity’s Gigabit plan, which might make it the better deal if you need that extra oomph for running a home business or Plex server.

Xfinity Gigabit plan comparison
ServiceNamePriceDownload speedDetails
Xfinity Internet - CentralGigabit$80‡1200 MbpsView Plan
AT&T FiberAT&T Internet 1000$60/mo.°940 MbpsView Plan
Frontier Internet - FiberOpticFiberOptic Gig Service$74.99‡‡940 MbpsView Plans
Windstream InternetKinetic Gig$57††1000 MbpsView Plan

Data effective 11/04/20. Offers and availability vary by location and are subject to change.

‡With a 2-year agreement.

°Ltd. avail/areas for 12 mos, plus taxes & equip. fee. Autopay & Paperless Bill req'd. $10/mo equip. fee applies

‡‡per month for 36 mos. Max wired speed 940/880 Mbps. One-time charges apply. Maximum speeds are wired speeds. Wi-Fi, actual and average speeds vary. Service performance details at frontier.com/internetdisclosures.

††For the first 12 months. Price includes $18.00 promotional credit.

How do Xfinity internet prices compare in the West?

Xfinity Performance Select plan comparison
ServiceNamePriceDownload speedDetails
Xfinity Internet - WestPerformance Select$44.99*100 MbpsView Plans
CenturyLink InternetSimply Unlimited Internet$50^^Up to 100 MbpsView Plans
Cox InternetCox Internet Preferred 150$49.99°°150 MbpsView Plan

Data effective 10/26/20. Offers and availability vary by location and are subject to change.

*For the first 12 months with a 1-year agreement.

^^Paperless billing or prepay required. Additional taxes, fees, and surcharges apply. Get the fastest internet speed available at your location (max speed is up to 100 Mbps).

°°for 12 months with 1-yr. term agreement

At about $5 less than other internet providers, the cost of Xfinity’s 100 Mbps plan in the Western US is pretty competitive. At least if you’re okay with a 1-year contract.

If you prefer to go without signing a contract, you’ll pay $55 a month for those 100 Mbps speeds. That makes the Xfinity Performance Select plan the most expensive option in this comparison—especially since CenturyLink doesn’t bump up your bill to avoid a contract.

CenturyLink may not deliver on speeds as well as Xfinity, but its plans do come with unlimited data as well as no contracts. The only downside? CenturyLink is a DSL connection, which tends to be less reliable and may suffer from slower speeds compared to Xfinity’s cable connection.

As for Xfinity Gigabit plan prices in the West, we’d say it’s on the expensive side, but might still be a good deal. Sure, it doesn’t come without a contract or unlimited data like CenturyLink’s Fiber Internet plan, but you get a little extra speed at a much lower price.

Sure, CenturyLink’s gig plan is pretty limited in availability, but if you can get it we say it might just be a better deal than the Xfinity Gigabit plan.

Xfinity Gigabit plan comparison
ServiceNamePriceDownload speedDetails
Xfinity Internet - WestGigabit$94.99†1200 MbpsView Plan
CenturyLink InternetCenturyLink Fiber Internet$65***940 MbpsView Plan
Cox InternetCox Gigablast$99.99°°940 MbpsView Plan
Spectrum InternetSpectrum Internet® Gig$109.99/mo for 12 mos.**Up to 1000 Mbps**View Plan

Data effective 10/26/20. Offers and availability vary by location and are subject to change.

†For the first 24 months with a 1-year agreement.

***Rate requires paperless billing. Additional taxes, fees, and surcharges apply. Speeds may not be available in your area. Maximum download/upload speed of up to 940 Mbps via a wired connection.

°°for 12 months with 1-yr. term agreement

**Speed based on wired connection. Available Internet speeds may vary by address. Gig capable modem required for Gig speed. For a list of Gig capable modems, visit Spectrum.net/modem.

Is Xfinity internet cheap?

For the most part, Xfinity’s promotional prices make it a cheap internet service compared to other companies serving similar areas. There are a few exceptions to this, especially since Xfinity mostly requires contracts and caps your data at 1.2 TB.

  • Compared to AT&T: Versus AT&T’s DSL internet plans, Xfinity is a clear winner. But AT&T Fiber one-ups Xfinity with a low price, unlimited data, and no contracts.
  • Compared to CenturyLink: CenturyLink’s unlimited data and lack of contracts might sway some folks, but its slow DSL speeds and high prices make Xfinity a better choice if you’re concerned about internet speed and cost. (Though CenturyLink’s fiber internet might make up some ground.)
  • Compared to Frontier: If it’s a toss-up between Frontier DSL internet and Xfinity, go with Xfinity. Otherwise, Frontier’s FiberOptic internet might be a better choice thanks to newer technology, unlimited data, and similar prices.
  • Compared to Spectrum: If you’re more concerned about no contracts and unlimited data, Spectrum’s slightly higher prices might still be a better deal. But the sky-high cost of its gig plan makes the Xfinity Gigabit plan a much better choice.

If you’re still not sure whether to choose Xfinity over another internet provider, these other reviews might help.

Sours: https://www.reviews.org/internet-service/comcast-xfinity-internet-review/
Xfinity Internet Review: Speeds, Plans, Availability and Customer Service (2020!)

Xfinity Customer Reviews

Xfinity Customer Reviews Summary

As of February 2021, BroadBandNow’s editorial team has surveyed 402 XFINITY from Comcast customers and asked them to rate Xfinity on 6 different criteria - Reliability, Speed, Equipment, Support, Interaction, and Value.

Overall Xfinity customers rated them a 3.5 out of 5, which is ranked 8th of the 10 internet provider customers we surveyed in our study.

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Xfinity by Comcast Customer Reviews and Feedback

Are you a current or former XFINITY from Comcast customer in a XFINITY from Comcast service area like Houston, Chicago or Miami? Share your experience to help other users.

*Please note we only publish reviews that are: helpful, relevant, and specific. When writing your review, please support your rating with specific, detailed reasoning. If you are experiencing issues with your router, call XFINITY from Comcast customer service directly for assistance

First time Xfinity subscriber. Exceeded my expectations. I can honestly say I was very impressed with all aspects of Xfinity. I just purchased a home in Delray Beach FL. From the initial appointment call to complete installation, Xfinity exceeded my expectations. Very impressed with the Tech. The tech arrived early. He introduced himself and ask me about my expectations. He explained what he was going to do and would have me watching NFL football today. Walked me through the setup and all options of the remote. I ordered cable and internet. I will say the internet service is faster than others. Very impressed with Xfinity.

June 29, 2019. Called Comcast to get help with a broken remote. Customer service representative named was great and friendly and extremely helpful. Fixed the problem very quickly. Thanks!!

I rate Xfinity 5 stars. Out of anything, I definitely recommend Jordia. He is a kind, respectful and understanding young man. He made it easier to get what I wanted fixed to be fixed. It was fast and easy and I hope you feel the same way about his reliability.

My son loves this internet for gaming on his Xbox One, PC and PS4. It’s super fast and keeps him in the game without lagging. Add our 3 cellular phones and live streaming to the mix and you have one powerful product!

This was my first time using Xfinity cable services and I absolutely loved it! I never had an issue. Unfortunately, I do have to disconnect my services, due to moving to a location where Xfinity is not offered. I wanted to recognize the service rep, she was absolutely amazing. She answered all my questions on how to cancel my service. She even gave me the mover's department contact to help me find a new and awesome wifi system in my new area. I was blown away by her kindness. She wished me good luck with my move and gave me a positive outlook during all of my frustrations. She was so kind and comforting and deserves to be recognized greatly!!

I had a problem with internet connectivity. The service person from Xfinity who came today (May 25) was outstanding. He was courteous, knowledgeable, and patient -- a real pro. He checked outdoor connections, the indoor cable, the modem, etc., and kept going until the problem was resolved. I hope Xfinity gives him a commendation for his great work.

I went to the Conyers location on Highway 138 and our customer service rep was excellent, knowledgeable about the product, efficient, professional, and really a nice person. I appreciated it and recommend this location if you are nearby.

Two days ago, I noticed that when the Xfinity Video was finished, the screen made a smooth transition to the previous Page of Video Options. That was beautiful, and I would like to say thank you, and much appreciation. Loretta 3/29/2021

I've been a customer of Xfinity for some time now and for some reason, my internet kept kicking all the devices off. I called to speak with someone to resolve my issue. Tech not only figured out my problem with my internet but also went above and beyond to help me with issues with my TV remote. Not only did he do that but he made sure to tell me about other services Xfinity provides. He is an amazing customer service representative. He made my experience great.

I've been a customer of Xfinity for some time now. And for some reason my internet kept kicking all the devices off. I called to speak with someone to resolve my issue. Support was absolutely phenomenal. He not only figured out my problem with my internet but went above and beyond to help me with the issues with my TV remote. Not only did he do that but he made sure to tell me about other services Xfinity provides. He is an amazing customer service representative. He made my experience great.

My daughter is attending classes from home and my wife and I both work from home. All is well 95% of the time. I have had a Comcast Pro-Technician come and he found an issue, completely fixed it on the spot and now we enjoy reliable internet all the time. Thank you very much!

I was calling in to figure out why my bill went up by almost $30, forgetting at the time that a promotional deal I'd signed up for was over. I was pretty irritated and while I'm not someone who takes things out on customer service reps, I was annoyed. Talked to their customer service rep and she was very friendly, knowledgeable, and sympathetic. By the end of the call, I was laughing and even signed up for more add-ons to my service. It had nothing to do with the service and everything but this Rep - she's fantastic!

I went into the Southfield location with my cable box that was not working and they replaced it with a new one. It works so much better, faster, cleaner (the picture). Just amazed how much better it looks. So glad Brandon was so helpful when my old unit broke. Thanks so much for all your help Brandon.

The internet speed is good when it’s working, but calling the customer service number to speak with an agent when you need assistance is impossible.

Xfinity has terrible customer service. They make it extremely hard to speak to a live agent on the phone when you have questions and concerns that are not directly addressed by the automated messages when you call their customer service line. They do not treat returning customers well and I think I spend way too much money a month on their internet and cable services to not be able to speak to a customer service agent when there is an issue with something on my bill. Truly disappointed by Xfinity and how they treat loyal customers. Also the service has gotten significantly worse over the years.

Internet speed was inconsistent for the four years we used Xfinity. Service was overpriced. Charged us a grand total of $750 to rent their router, which is four times the actual cost. Forced us to contact them and speak to them to cancel our service. Switched to Verizon and now have better more consistent service at a lower price with no router rental fee.

I ordered internet and cable and was told I have 30-day free trial. I cancelled cable but I was billed for a whole of month for the equipment and half a month of service. Other then that everything is smooth sailing with the internet.

I'm having problems with internet speed since Thursday (01-14-2021). I pay for 200 Mbps but I get 40 Mbps.

My service technician came about 6 p.m. and quickly went to areas in the house for new internet service. The gentleman's name was Zane, very professional & courteous not to mention very professional. Another tech arrived soon after Zane, his name was Donnie both reside in Morton, Il. My home town. They were also very knowledgeable when explaining every detail of my service to my wife and I. Thank you Xfinity.

Recently, I purchased a cell phone. I am not sophisticated with the latest cell phone technology. I was indecisive about making a purchase and I made 4 trips to the Southfield store before finalizing the sale. I appreciate the repeated times that Russaw and Donovan took explaining things to me.

I just got off the phone with Themera (I hope I spelled that correctly), who was a massive help today! She was quick with her information, and answered my questions efficiently and appropriately! She was incredibly friendly, and very easy to talk to :)

Had trouble with online streaming with cable at second home in AZ. First talked with Tam*** in Customer Retention. This was a total failure; she passed me off to Kath in Technical Support. Kath could handle part of the problem. Next I was transferred to Martha (ID 1167565) in Billing. WOW. What a difference when working with a professional. Hey Managers!!. If you have any stock options or expect yearly bonuses, keep Martha happy. I would be coaching her up for future promotions.

Very rarely down or have issues, quick response to issues, pretty fast connection.

A few months back, I had Xfinity over to fix a broken cable line under my house in a dark crawl space. Karl, the technician, had a great attitude. He made sure he took care of business. I could tell he really cared to make sure he got the difficult job done. I really appreciate cable technician Karl. The world needs more people like him. I'm completely satisfied with his professional service.

On year 1 of the contract, you get all you see. Starting year 2, they swap movie channels with less desirable ones, stating it's an outside company that we have no control over it. But they have that built in to the plan before you even look at it. Sign a new one and you get it back. When finally pressed for an answer, they point to the fine print you signed at the end of the transaction.

Outraged that you are are not allowed to stream live NFL game on mobile device if you're not at home when I paid for their services!! First off Xfinity service is already expensive and I pay additional $10 for Redzone. Yahoo sport is a free app and you can stream live sport if it is televised on TV in California channels. What a waste of money.

Customer service rep was the nicest, most friendly customer service representative I have ever had. He was very patient and helped me solve my Internet problem over the phone. Thank you. We appreciate you.

If you have ever tried to use a bad zipper on your coat with one hand, this is what it felt like setting things up. Getting ahold of someone to talk to doesn't happen. It's like they go out of their way to make it difficult sometimes.

Today is election day (Nov 3), I already early voted. As of today, I have NO internet service and my cable TV is not working. I have the service technician coming in today. My internet started dropping about every hour or so, since about Friday. Now, i have no service at all. I can't imagine how i would even be able to call/contact Xfinity Comcast to tell them about my loss of internet if they also were my phone provider. Maybe it is a separate connection and one does not affect the other: I don't know but that potential disaster scenario is why I do not consider having internet and phone service though the same company as a smart choice. I also partly work from home due to pandemic (on internet) although I currently have the option to come in to work, which I have been doing - thank goodness. What a mess!

I've never heard of a good experience with utility companies before Xfinity. We got the 200 Mbps speeds wifi and another roommate moved in so we had 8 devices connected instead of 6. We all work from home and use zoom so good wifi was crucial. I called Xfinity a few times about spotty wifi (my room is the farthest from the router) and they sent a rep out to replace our modem and everything. They got here within 12 hours, impressed by the speed of responsiveness and all the of the representatives I've talked to.

Where to start... I have never gone to such lengths to try and leave such a review. But Vinay left me with no choice, he was the best! He might actually have super powers because this man accomplished what no one else could. I was on the phone with some guy named Rob or something and he was terrible. Nice enough, but he thought I was a woman, didn't fix my problem, and then promised to call me back and never did. I figured this was typical Comcast service. But then, I made the best decision ever, I decided to use the chat option and got a fine individual who forwarded me to Vinay because of the difficulty of my problem. Vinay is a problem solving genius who was professional, knowledgeable, funny, and went above and beyond to make sure I got my internet working. He didn't just abandon me like that "Rob" or whatever, he got the job done! He needs a raise. Ya know what, he needs 3 raises. Put this man in charge. He is literally the only reason I didn't just cancel my Comcast service. He saved you. I was fixing to drag my burning pile of trash called a modem and use it to destroy Xfinity at whatever the cost. But Vinay fixed everything. He even named my freaking network for me and stood by my side as I ran through the night back and forth to try and stay connected to him during our conversation. I will not cancel my Comcast and instead will recommend them because now that my problem is fixed, everything is amazing. I will never forget him and promised to name my first born son after him because, frankly, I didn't think it could be done. I thought I was doomed to be angry and without internet until the savage demons that denied me wifi came to claim what was left of my lonely disconnected soul... but then.... Vinay..... like a glowing angel from the heavens he cradled me in his capable arms, fought the demons, and conquered the day. I literally cannot say more. The internet I'm using to write this is only possible by his majesty and prowess. Find him. Send him money. Send him baskets of rare and valuable gemstones. It isn't enough, he deserves so much more, but it will be a start, and I will always be proud to be a Comcast Xfinity user because of him and him alone. Comcast, you owe this man everything you can give him because he is the ONLY reason I didn't decide to cancel and use all this text to insult you. Instead I use it to praise Vinay. He is a legend. Thanks, man

There was a mistake on my bill. The customer service rep Jack was friendly and helpful and referred me to the agent that took care of my account and credited me with the overcharge. Thanks Mike. Thanks Xfinity for taking care of your customers.

This morning 10/13/20 I had the pleasure of speaking with one of your reps. He said his name is Alfredo and he is working from home in New Mexico. I rarely submit reviews regarding employees but this guy was an above and beyond type of employee for not only was he as professional as they come but he gave me top shelf service. As a long time loyal customer of Comcast, I greatly appreciated how he made me feel like a valued customer. I have dealt with plenty of customer reps but Alfredo most definitely stands head and shoulders above all and in these trying times of 2020, folks never know what to expect when talking to people via the phone. Alfredo was not only totally transparent with what to expect with future billings, he also pointed out ways I can improve my Xfinity service. If possible, please let him know how much I truly enjoyed speaking with him and if it was possible to choose who I would rather deal with in the future regarding any issue I may have with my service, I would most definitely always request him. He represents your company very well.

Today I was privileged to speak with an agent of your company about an issue with my bill. I have been with Comcast for almost 20 years and have dealt with many agents. He tops them all. Not only was he extremely knowledgeable but he was so very caring and considerate of this senior citizen. I commend Comcast for being so fortunate to have such as their employee! Hopefully, he’ll still be there when I need an expert again.

Good internet service, not the best price, customer service is very slow.

I had a very nice experience with the customer service rep located in the Philippines service center on 9/10/20. She was very caring and seemed dedicated to providing excellent services. Thanks for having her and hope she is rewarded for her efforts.

I had an issue with payment on my business account. The rep took my call with a smile on her voice and quickly and thoroughly walked me through a solution with patience and sincerity. You are lucky to have her on your team.

I had the pleasure of speaking with a rep today. Unfortunately, our household has been affected by covid financially and had trouble with our bill. Like most households with school aged children, Internet has become essential! Not only was she able to help keep our services on but she went the extra mile to help reduce our balance! It’s great to see that humanity is alive and well within Xfinity and their staff!

I was having trouble before with my internet and email connection. Today one of the Xfinity technicians arrived and he was able to solve all the problems I've been having and explained to me what the causes of those problems were, in simple details. His work was performed excellently and everything is running smoothly. I failed to get his name but he was a good worker. Props to him for very good service.

There are people working here who truly care. Stay positive, stay focused, and work together. We're all doing the best we can these days. Thank you for resolving my issues.

I went to the Xfinity site at the Rotunda in Baltimore, MD. I had an excellent experience. I want to thank the rep for his help, he answered all my questions, set up my phone, made sure all my information downloaded. He was pleasant and the customer service was awesome.

I just got a new service from Xfinity. Rep took his time to explain everything. Made sure I got the best plan suited for me. Very helpful. I wish more representatives were as good as him.

I've never had a problem with internet connectivity or speed. Xfinity has always been reliable on that front. Their customer service is terrible at its best! The phone menu to get to an actual agent is absolutely ridiculous and half the time when you do get to an agent you can tell that they're simply reading off the card in front of them and they're not actually listening to what you're calling about.

Xfinity customer service rep is the best customer rep that I’ve talked to. My first time getting an internet connection couldn’t have been better. I was nervous at first but their customer service rep made it so much easier for me to understand how and what I should do to get it done. Love the work, Xfinity.

I don't have a single complaint about Xfinity & I'm entirely blown away by this fact. I went into one of their retail stores ready for terrible customer service & came out feeling totally excited, informed, & relieved - it was refreshing to discuss my service with a knowledgeable, friendly employee that wasn't just trying to sell me more stuff! She was so helpful! I had hope it wasn't just a fluke, but honestly, I've since had two more interactions with customer service that was equally pleasant & even more helpful; I'm blown away! My husband & I couldn't figure out our Google router, thinking it could be something on Xfinity's end, we contacted their customer service & even though the guy had no responsibility towards the device itself, he helped us set it up! I'm thoroughly impressed with their customer service, I feel like they actually train their employees & it's refreshing! On top of that, I get incredible internet speeds & pay only $20 more for double the speeds I previously had with the added bonus of their Flex device at no extra cost, which lets you watch & stream all kinds of content. Honestly, I'm so happy with my service I've decided to look into their wireless services as well. I'm just blown away that internet service could be so simple & great! Maybe it's because we've been abused our whole life by providers, but Xfinity has definitely set a new bar for me.

Most of the time it is very fast (like 85-100 Mbps), but some days like yesterday, it was at like 5-10 Mbps.

Tech fixed everything and so wonderful and knowledgeable.

In VT they are the only cable provider but that doesn't mean that their support and service are lacking for internet connections. I have always had good experiences with their support and technical people when needed.

I basically cannot complain about the internet even though I pay more than $130 for internet. The internet is really good at 100Mbps and works fine throughout the house. Customer service is basically of no help. However, living in VT that's the best you can get.

I just did a transfer of service, in the beginning, I did have trouble and I was already in the mindset of it taking days or even weeks to be resolved. Fortunately, I was helped by Chat support service, it was a one on one service that helped me resolve my troubleshooting when I couldn't be on the phone, he spoke very professional, and was quick! I definitely recommend it.

I recently upgraded my Xfinity plan to work from home. Previously, I was clocking may be 120Mbps down / 6Mbps up on various test sites. But as of upgrading to Xfinity's Gigabit tier Triple Play and adding a phone line I didn't want or need, I now get 400Mbps down and 6Mbps up! My modem is rated for ~700 down / 180 up, shows no faults, and my whole local network stack is gigabit. Yay Comcast.

I've got Xfinity Extreme Plus with 600/15 (dl/ul) and it's fine during the evening or weekends when people aren't Zooming for work. However, from 11 am to 5 pm I only get between 2.5-5.5 Mbps upload (sometimes less). Tech support at Xfinity confirmed that everyone in my neighborhood uses the same bandwidth to upload, so if too many people upload at the same time, it would lower my upload speed. Xfinity needs to upgrade its uploading capacities. Your only other option is to switch to a provider with higher upload speeds.

TV and internet are good, can't complain. Just pray something doesn't go wrong. If it does, you'll have to cancel the service to get any kind of help.

I love their customer service and haven't had a bad experience yet. Speeds are good for most people but the aging cable system has its limits. Upload speeds are painfully slow while downloads are fast but always fluctuating. I wish they would expand their fiber network more.

The voice mail on my phone was not working so I had to call customer service. I was expecting a big run around and lots of aggravation but I actually got through to a live person pretty fast. She was easy to work with and they resolved the problem 2 days earlier than expected. Good job!

We've had Xfinity service for about 3 months. Everything they do is quality. From the installation tech to the features of the service. Our tech was extremely helpful and polite. Xfinity service has features that blow other companies out of the water! We have 2 young kids and the Xfinity app allows me to monitor everything they do online right down to setting a "bedtime" for their devices. My family and I love all the feature and the reliability and speed are unmatched. We love our service thanks Xfinity!

They always have resolved any issues quickly, always available to answer any questions, service has been exceptionally fast. The only downside is the price, for me, it's a little too high.

Decent service, just way overpriced. Been with Xfinity since 2014, perfect payment record. All I need is basic internet, 25Mbps would be enough. For that they charge 55/mo, plus 14 for the box, plus taxes, etc. Ends up being like $80/mo or so. Yes, I understand that at $90/mo you can bundle a bunch of stuff in there and raise the speed to 100Mbps or more, but I don’t need any of those services. I think expecting 25Mbps internet only at a $50/mo bottom line is not unreasonable. Not gonna find that here. Good company for high-end internet with bundles. Poor offerings for basic internet service.

During this difficult time with the COVID 19 pandemic, my service started lacking in quality. It is very important that I have wifi for my daughter's education as e-learning is now essential to her growth in education. I set many times for a tech to come to our home and fix the problem but kept rescheduling time and dates because I was worried about compromising the health of my family and young children. But eventually had no other choice. Tech showed up very promptly on time checking everything outside with my husband and explaining everything! When he said he needed to come to the house and check our modem, we were hesitant but offered him a mask and gloves. He very politely informed us he had some and went to his van and geared up. Upon entering my home he said "sorry, I'll be right back" and return quickly with booties to put over his boots. Very much appreciated considering my daughter crawls all over the floor and puts everything in her mouth! After going inside and working his magic, he also engaged with my young child and was very patient when my husband had to step away for a moment. After installing our new modem, he took the time to explain things to us and was very informative and helpful! I recommend this tech to anyone that's having doubts during this hard time! He is 100% safe, professional, and informative.

Service tech was very friendly, informative and respectful. He knew what he was doing and explained everything to me. He had a lot of patience and did an excellent job. I would highly recommend Xfinity to my family and friends. Thank you for the great service.

I've been with Xfinity for around two years now and have only noticed one drop during that time, and that only lasted for about 10 minutes. Download speed is usually around 200 Mbps over the WiFi but has peaked at 250.

Great speeds and 0 issues with customer service. I pay for 35mbps upload and consistently get 40. It's the fastest available and I'm happy with it.

Let's start off with the sales rep, she helped me with a great deal and made sure it fell through and she had great customer service, I enjoyed her a lot! And when the tech came to install my system, he made sure to explain everything to me as he worked and didn't leave until everything was 100% complete.

I got to my new apartment with my Xfinity package waiting for me. The instructions on how to activate the wifi and set everything up were extremely straight forward and easy. I appreciated the fact that I didn't have to wait on the phone to activate anything - I could do it right then and there in no time at all. Speed and service are reliable and everything is working well. Thanks, Xfinity!

Sours: https://broadbandnow.com/XFINITY-reviews

Internet reviews xfinity

Xfinity Internet review: One of the best ISPs

Xfinity Internet

If Comcast Xfinity is the main — or only — cable internet option where you live, then we have good news for you: Xfinity is one of the best internet service providers (ISPs) in the U.S. 

We spent over two weeks analyzing seven popular plans and comparing them across four top providers. We found a service that offers a variety of high-speed cable internet plans with several budget-friendly bundling options. To top it off, Xfinity ranks among the most reliable ISPs. Reliability means you are more likely to receive the internet speeds you pay for as advertised.

Pros

  • Reliable service
  •  Wide availability
  • Plenty of bundling options

Cons

  • Poor customer service
  • 1-year contract required for advertised prices

View now at Comcast Xfinity

Xfinity Internet Plans and Prices

Wide range of cable internet speeds starting as low as $30.

PlanPriceDownload / Upload SpeedsConnection TypeBest For
Performance Starter$29.99/mo.*25 MbpsCableSocial Networker
Performance Select$44.99/mo.*100 MbpsCableFrequent Online gamer
Performance Pro$59.99/mo.*200 MbpsCableBingewatchers
Blast! Pro$60/mo.*400 MbpsCableHouse of Multitaskers
Extreme Pro$90/mo.*
($70 for 24 months)
600 MbpsCableHouse of Multitaskers
Gigabit$100/mo.* ($80 for 24 months)1,000 MbpsCableMega Users
GigabitPro$299.95/mo.2,000/2,000 MbpsFiberMega Users

Data effective January 17, 2021 

* Package availability depends on location, prices may vary

Fiber Plans, Speed, and Data

Xfinity is currently rolling out its first and only fiber plan — Gigabit Pro.  This fully unlimited ultra-fast fiber internet option can reach download speeds of up to 2,000 Mbps (2 Gbps), which is up to 40 times faster than traditional home connections.

The catch? Its Gig-speed connection is still in its early stages, and it's only available in a handful of cities. It's also costly: Xfinity's only fiber option rings in at a stunning $300 per month, with $500 installation and $500 activation fees. 

With steep upfront and monthly costs, as well as countless system requirements, this already limited service is nearly unattainable for the average household. Until this connection becomes more readily available (and remotely affordable), you may want to look elsewhere for fiber.

Cable Internet Plans, Speed, and Data

Xfinity offers several cable internet connections ranging from 25 Mbps – 1,000 Mbps. Although performance varies by region, Xfinity delivers some of the most reliably fast speeds in the industry. This dependable performance history means you're more likely to actually experience the download speeds you pay for. Proven reliability is the reason Xfinity was rated the Fastest Internet Service Provider by SpeedTest in 2018.

Even though Xfinity technically has a data cap, most customers will never have to worry about maxing out their internet usage. Xfinity sets its limit at 1 TB per month in most states; for context, two people can play online games 24 hours per day for 30 days straight and still have enough data left over to watch all 629 episodes of "The Simpsons" in high-def. In other words, Xfinity will feel unlimited to most people.

If your household does use more than 1 TB of data per month, Xfinity offers an Unlimited Data Option for an extra $50 per month. However, we recommend signing into your account to monitor your data usage before making the upgrade. You may find 1 TB of data stretches further than you think.

Who is each Xfinity plan best for?

  • Performance Starter — Best for a single user with up to 5 devices
  • Performance Select — Best for two users with up to 8 devices
  • Performance Pro — Best for three users with up to 10 devices
  • Blast! Pro — Best for four users with up to 12 devices.
  • Extreme Pro — Best for five users with up to 15 devices
  • Gigabit — Best for 5+ users with up to 20 devices
  • Gigabit Pro — Best for 10+ users with up to 30 devices

How Fast is Xfinity Internet?

Based on the Federal Communication Commission's (FCC's) latest report, Xfinity passes the 80/90 benchmark, meaning at least 80% of customers receive advertised speeds 90% of the time. In terms of reliability, Xfinity beats most cable internet providers — and it far surpasses DSL and satellite options.

It's also worth mentioning, while Optimum took home the gold for reliability, it only serves 6.26% of the country in 11 states. Xfinity Internet is available in 40. In every state Xfinity serves — besides Connecticut, New Jersey, New York, and Pennsylvania — it is the most reliable option. It's also likely to be one of the fastest. In 2018, the internet performance rating site SpeedTest.net ranked Xfinity as the fastest internet provider nationwide. 

Internet Availability

Widely available cable internet plans, with one fiber service in select cities.

Rather than focusing on a specific region, Xfinity provides coverage across the country. Xfinity is the most widely available cable provider, with coverage close to 36% of the nation beating out Spectrum and Cox.

Use our zip tool to check if your address is serviceable.

Other Factors to Consider

Impressive equipment

Industry-leading gateway with advanced security features.

Not many providers can match the level of equipment Xfinity offers. The xFi Gateway is one of the most intelligent and secure gateways in the industry, combining the traditional modem and router, while also boasts major security features.

Now included in the $14/month equipment rental fee is the xFi Advanced Security add-on. With this feature, you can protect all your smart home devices from malware, phishing threats, and hackers. All you have to do is download the xFi app, and you'll receive real-time notifications giving you the ability to report and block any suspicious activity.

Xfinity does give you the option to opt-out of its gateway as long as your equipment is compatible. Depending on the plan and connection type, you may need a high-end modem to support your speeds. If you're unsure, Xfinity provides a tool using your location and download speed to determine if your device is compatible with your plan.

When it comes to installing the equipment, Xfinity offers both professional installation as well as self-installation for those looking to save a little extra money. For users who aren't as tech-savvy and would rather have a professional come out, spend some time looking through all the deals as Xfinity often offers free professional installation (normally $60) for higher speed packages.

Contracts and fees

Xfinity shines when it comes to contract flexibility, though the amount of available packages can be a bit overwhelming. With seven packages to pick from, it's easy to get lost in all the deals and bundling options. We recommend looking at the higher speed packages first, as it provides the most value. 

For those looking to stay put for a few years, packages with 24-month locked-in prices can save you hundreds of dollars compared to plans that increase in price the second year. Xfinity also offers month-to-month plans. They're often more expensive than contract plans, we appreciate Xfinity's willingness to accommodate various living situations.

As for early termination fees, Xfinity is alarmingly vague. If this lack of transparency is a concern for you, we recommend reaching out to an Xfinity representative prior to signing up.

Notable fees

  • Early termination fees: Undisclosed
  • Equipment lease fee: Up to $14/month
  • Self-installation (shipping costs): $15
  • Professional installation: Up to $60

*Sometimes waived for online orders

TV bundles: Xfinity TV

If you're an Xfinity customer looking to bundle TV, then we have good news for you. Xfinity is now offering bundles with its revamped TV streaming service – X1. With several extensive packages to pick from, ranging from 140+ to 260+ channels, Xfinity's TV streaming service offers plenty of value at a highly competitive price. 

Unlike AT&T TV, which you can buy as a stand-alone service, the X1 TV service requires an Xfinity internet connection. The base package, which includes 140+ channels, starts at $80 and includes an X1 Voice remote. In comparison, AT&T TV's bundle package also starts at $80, but only includes 65+ channels — less than half of Xfinity's X1.

And while other TV streaming services — like YoutubeTV — may be cheaper, it doesn't offer nearly as many channels in its base package. If you're considering a TV service, and have Xfinity internet available, look no further than the X1 bundle. It's worth noting there is a $20 price increase in the second year, but this is fairly common in the industry.

Customer service

ISPs don't rate highly for customer service, and Xfinity is no exception. It has a reputation for long wait times to reach a representative and difficulty disconnecting services. 

The American Customer Satisfaction Index, which conducts thousands of customer surveys annually, ranks Xfinity as fifth best out of 12 providers, but with a score below the national average, according to Xfinity reviews. It's not all bad news. 

For the first time in many years, the company saw a boost in Xfinity Internet reviews rankings from J.D. Power, another independent third party. Xfinity received an average rating of 3.5/5 in Customer Service across the four major market segments: North Central, South, East, and West. 

That said, Xfinity is striving to make improvements by hiring more representatives and creating appointment slots to reduce hold times, so customers should see improvements in the future.

How much does Xfinity Internet cost?

The price of Xfinity Internet packages depend entirely on what kind of packages are available in your area, the number of devices you wish to connect, and the upload and download speeds. Browse Xfinity's Internet service page to navigate what types of deals they are offering and which one is the best fit for you. Also, be sure to check Xfinity Internet customer reviews as well. 


Is Xfinity available in my area?

Xfinity services are available in 39 out of 50 states. Visit the Xfinity website and enter your ZIP code to find out if they are available in your areas and, if so, which services they offer. Be sure to check Xfinity's download and upload speeds in your area before signing up for a plan.

Can you set Parental Controls for Xfinity Internet?

Yes. Xfinity offers Parental Control features to help shield your children from inappropriate content. On their FAQ page, Xfinity offers a step-by-step guide on how to set up Parental Control. If there is an attempt to view an inappropriate website, the user will be directed to a blocked page instead.



Related Topics:

Networking Telcos Sours: https://www.zdnet.com/article/xfinity-internet-review/
How fast is Xfinity Internet? - Xfinity Internet Review

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