Exploring the Options
When a shipment has to be there quickly, you can count on FedEx Express to deliver. In fact, with our Hold at FedEx Location options, express packages and palletized freight are often available for pickup even before the scheduled delivery time at a nearby FedEx Office or FedEx World Service Center®.
|Hold at FedEx Location|
available with the following
FedEx Express® shipping
|Day and time available for pickup after shipment|
to most FedEx locations:
|FedEx Priority Overnight®|
Saturday delivery available
|By 9 or 9:30 a.m. the next business day (Monday–Friday)|
|FedEx Standard Overnight®||By noon the next business day (Monday–Friday)|
Saturday delivery available
|By 9 or 9:30 a.m. on the scheduled day of delivery (Monday–Friday)|
Saturday delivery available
|By noon on the scheduled day of delivery (Monday–Friday)|
|FedEx Express Saver®||By noon on the scheduled day of delivery (Monday–Friday)|
|FedEx 1Day® Freight||By 9 or 9:30 a.m. the next business day (Monday–Friday)|
|FedEx 2Day® Freight||By noon on the scheduled day of delivery (Monday–Friday)|
|FedEx 3Day® Freight||By noon on the scheduled day of delivery (Monday–Friday)|
Hold at FedEx Location options are also available for certain international shipments. Services include FedEx International Priority®, FedEx International Economy®, FedEx International Priority® Freight and FedEx International Economy® Freight. Call 1.800.GoFedEx 1.800.463.3339 and say international services to confirm pickup date and time. The option is not available for FedEx SameDay® or FedEx First Overnight®.
7 a.m.–5 p.m.
for delivery to businesses.
7 a.m.–8 p.m.
for delivery to residences.
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Hold your package at a secure location
You’ll need a government-issued photo ID. If your ID address doesn’t match the package label address, you’ll also need
your tracking number and an alternative form of ID. You can use a utility bill or statement, health or auto insurance card,
property statement from a county or city website, or credit card statement.
When can I pick up packages from FedEx?
You should get a text, automated call or email notifying you that your package is ready for pick up. You can pick up your
package any time after that during normal business hours. Hours vary from location to location. Check the hours of
FedEx locations near you.
Where do I pick up my FedEx delivery?
If you directed your package to be held for pickup, go to the location you selected. If you’re not sure which location you
chose call Customer Service at 1.800. GoFedEx 1.800.463.3339.
If it’s a missed delivery, you’ll need to track your package.
How long will a location hold my package for pickup?
*FedEx will hold your package for up to 10 days for FedEx Ground and five days for FedEx Express service before it’s
returned to the shipper.
How to pick up a FedEx package early?
Although your package may be at a local facility, it won’t be available for pickup until processed. FedEx will attempt to
contact you by phone or email once it’s processed and ready for pick up.
If you’ve been notified by FedEx that your package is ready for pickup, you’ll need the tracking number or door tag and a
government-issued photo identification that includes the recipient's address.
Packages that are redirected to a FedEx location after they were shipped are usually available on the original delivery date.
Rarely, another day may be needed to get the package to the new location depending on when the redirect request was
Who can pick up my FedEx package?
Anyone who lives at the same address as you can pick up your package. They’ll need the tracking number and a
government-issued photo ID that proves they live at the same address as the one on the package label. They can also use
an alternative ID to prove they live with you. They can bring a utility bill or statement, health or auto insurance card,
property statement from a county or city website, or credit card statement with them as proof.
Why was my package taken to a FedEx location for customer pickup?
If a delivery requires a signature or if the package can’t be left at your home, we may deliver your package to a nearby
secure location for pickup, such as your local FedEx Office or Walgreens store. With extended business hours, you can
stop by the location listed on your door tag to pick up your package on your schedule, as early as the same day.
Walk up. Open the slot. Drop it in.
That's how fast and easy you'll find the FedEx Express® Drop Box network. Need to ship an envelope? Drop it in. Need to ship a package? That works, too.
When you don't have time to spare, simply bring your shipment to the nearest FedEx Express Drop Box. Our more than 43,000 drop boxes are conveniently placed throughout the nation, in all types of locations:
- Grocery stores and shopping malls
- Office buildings
- FedEx Office locations
- Select U.S. Post OfficeTM locations
Chances are you passed near one today.
Still concerned about time?
With our flexible hours, you can relax. Dropoff deadlines vary depending on location, but thousands of drop boxes offer extended times — some into the evening. Select sites also include Saturday pickup hours.
To find the nearest drop box and get dropoff details, go to FedEx location finder.
When you bring your package to a FedEx Express Drop Box, check the dial on the compartment top. It indicates the scheduled pickup times and whether the day's pickup has occurred. Then when our driver picks up your package, you can track its status online.
Supplies and shipment size
If you don't have the supplies you need, rest easy. Most drop boxes store free FedEx Express® shipping supplies, such as FedEx® envelopes, airbills and document pouches.
Or you can use your own packaging and affix a FedEx shipping label to it. You can either create a label online or complete an airbill manually.
Letters and packages up to 20" x 12" x 6" easily fit into the drop-box compartment slot. Bring shipments larger than this to a staffed FedEx location where they will be picked up and delivered.*
Ways to pay
Paying for your drop-box shipment is easy, too. Just write your FedEx account number on the shipping label.
No FedEx account? No problem! You can enter your major credit card number instead.
For more information about the FedEx Express Drop Box network, go to fedex.com. You can play a demo for easy instructions, find locations near you, and much more.
*FedEx Express Drop Boxes cannot be used for FedEx Ground®, FedEx® International Next Flight and FedEx SameDay® packages, nor for shipments containing items classified as dangerous goods.
More from FedEx Updates
Find additional tips and tricks to improve your FedEx experience on FedEx Updates.
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