Start a Claim
You can start a claim for packages that have been lost or damaged, or if a collect on delivery payment was not received:
- Loss: You can file a claim on a package if it has not been delivered 24 hours after the expected delivery date and time. Before filing a claim, be sure you’ve checked all exterior doors and other locations where the package could be placed, including the porch, back patio, garage, and any area out of potential weather hazards. You should also check with anyone who might have retrieved the package. If you’re still unable to locate the package, the sender or the intended receiver can initiate a claim.
- Damaged: The shipper or receiver can initiate a claim on a damaged package, although UPS encourages the shipper to report package problems.
- Uncollected C.O.D.: A package is considered uncollectible if C.O.D. (collect on delivery) funds are not paid. Only the shipper of record can report an uncollected C.O.D. claim.
Note: For a complete description of all requirements for the claim process, refer to the UPS Tariff/Terms and Conditions of Service in effect at the time of shipping.
For eligible packages, you can request a refund for packages not delivered on time by logging into the UPS Billing Center. Refer to the UPS Tariff/Terms and Conditions of Service in effect at the time of shipping for terms and conditions applicable to the UPS Service Guarantee.
Access UPS Billing Center
Start a Claim
Step 1: Provide package details.
To help us resolve your issue more efficiently, we encourage you to provide as much detail as possible related to your package. The list below can be used as a guide to the basic information that you might need:
- Consignee contact information: This includes the consignee’s name, telephone number, and email address. It helps us quickly request additional information, provide you with status updates, and notify you of next steps throughout the course of the claims process.
- Pickup date
- Package weight (for individual package claims only)
- Description of problem
- Number of lost or damaged items
- Tracking/Reference number(s)
- Merchandise value and currency
Step 2: Identify your role.
We need to know your relationship to the package.
- Shipper/Sender: The person who shipped the package for which a claim is being requested
- Consignee/Receiver: The person who received or would have received the package for which a claim is being requested
- Shipper’s Appointed Representative: An entity who processes claims on behalf of the sender
- Third Party: Someone other than the shipper or receiver who has an interest in or connection to the shipment or billing information of a claim
Step 3: Enter detailed package information.
To help us address your claim, we encourage you to not only provide required package information but also additional supporting documentation. For a complete description of all required information, refer to the UPS Tariff/Terms and Conditions of Service in effect at the time of shipping.
Additional supporting documentation includes merchandise description in the form of receipts, invoices, purchase orders, or other documentation that specifically identifies the merchandise. Supporting documentation also includes photos of damaged packages and/or contents (for Damage claims).
As a Shipper, Consignee, or Third Party, you can upload supporting documentation at the start of your claim.
- If you are filing a loss claim, select the check box indicating "I have supporting documentation to describe the contents of the package(s)." This check box appears in the Shipment Details page, Package Contents section.
- If you are filing a damage claim, select the check box indicating "I have photographs to support my damage claim." This check box appears on the Damage Inquiry page.
Note: To file for payment once your claim is issued, you will need to upload payment documentation. To do so, select the View Detail link on your claims dashboard. In the Claim Detail screen that appears, select the Upload Payment Document link. You will be directed to the Add Claim Documents screen. Upload your payment documentation here.
- Merchandise Description: Be as specific as possible when providing merchandise descriptions, including but not limited to, product name, brand name, serial numbers, size, color, and quantity.
- Photo Documentation: You can upload photos of the damaged item, interior of the original box, cushioning, packaging material, shipping label with the tracking number, box manufacturer’s certificate (BMC), if available, and dimensions of the box. Photos can be submitted in any of the following formats:
Step 4: Submit your claim.
Once you submit your claim, you’ll receive a notification and other pertinent information about your claim through your preferred notification method. Up-to-date information on your claim can also be accessed through the claims dashboard.
If you submitted a damage claim, you must retain the damaged item, packaging, and all contents until the claim is resolved. If we elect to perform a package inspection, you’ll be required to submit the item, packaging, and all contents. We will inspect the damaged package to determine the cause of damage and verify proper packing materials were used (in accordance with the shipping terms). We may inspect the package at the shipper's or receiver's site, or collect the package for inspection at a UPS facility. Once our investigation is complete, we will email, fax, or mail a notification letter to the shipper. We will not send inspection information to the receiver of the package.
Package Guard Guide to a Missing UPS Package
Losing a package sucks! The process for replacing that missing UPS package and recouping some loss also sucks. That’s why we created The Package Guard Guide to a Missing UPS Package. We try to make navigating the system a little easier — from starting your search to filing a claim, we’re here to help!
UPS has different rules to follow depending on whether you are the person receiving the shipment or the person or company who shipped it. Generally speaking, UPS works more with the shipper than the receiver unless you received a UPS InfoNotice (one of those little yellow notes taped to your door). Also, it’s really important to realize that *lost* versus *stolen* packages are treated differently. Generally speaking, UPS doesn’t take responsibility for packages that were successfully delivered but then stolen. However, they will participate in the investigation with law enforcement officials.
You’re the Recipient of a Missing UPS Package.
You’ve decided that your missing UPS package was lost, and you want to pursue the issue with UPS. If the UPS driver completed the delivery, then the package’s tracking status will show that it was delivered. This means you either signed a signature release for your address allowing drivers to leave packages unattended, or the driver found a safe place to leave it. If the package couldn’t simply be left, the tracking status will show UPS InfoNotice was left.
If no InfoNotice is present, it means the package either hasn’t been delivered or has been lost or misplaced.
- If your package’s status shows a missing delivery, your first step is to contact the shipper.
- After you contact the shipper, UPS works with them to search for the package (see the process listed in next section).
- You’ll need to work with the shipper through this process to determine if a replacement item or refund will be granted.
If you received a UPS InfoNotice, then it will give you more information on the state of the package. This means the UPS driver didn’t feel comfortable simply leaving the package on your doorstep. UPS drivers have a good deal of discretion regarding where they can leave the package, so the InfoNotice will give you important information about the decision they made.
1. If the package was redirected to a UPS Access Point, you’d be able to go pick it up there. Much better than driving out to the nearest UPS hub.
2. You may also have the opportunity to reschedule a delivery and leave additional instructions for the driver. Sign the UPS InfoNotice and place it outside your door for the re-delivery attempt.
3. InfoNotice might say that the package was left with a neighbor or in a good hiding spot like behind the house or a shed. Locate your package there.
You’re the Shipper of a Missing UPS Package.
Likely, you’ve just received a call from someone you sent a package to. Maybe an upset customer. Now you’ve got to figure out this lost package issue and quickly. If you receive a report from a recipient of a missing or stolen package, UPS will want to work with you to find the package or provide reimbursement for the replacement or purchase cost, whichever is less. Responding promptly to these occurrences is essential to good customer service and return business. This is especially important with UPS because they prefer to deal with the shipper.
Report the Missing UPS Package
- UPS requires the shipper to report any lost packages.
- Wait 24 hours AFTER the delivery window.
- Once the report is received, UPS will perform a package search.
- Package searches can take up to 10 business days.
UPS Authorizes the Claim
- If the package is not located, a Damage/Loss claim letter will be sent to you, the shipper, via email, fax, or post.
- If the package is found, UPS will not approve the claim and will route the package on to the recipient. UPS will notify you when the package is delivered.
- You will need to send UPS documents that determine the package’s value. This includes an invoice, purchase order, and proof of mailing (make sure you keep copies of your documents…but I didn’t need to tell you that).
- UPS will determine the potential value of the package contents and verify that the product falls within the guidelines of UPS terms fo service.
UPS Pays the Claim
- Once the claim has been approved, UPS will make a payment (to the shipper).
- UPS will pay either the replacement or purchase cost, whichever is less.
- UPS will also contact you if they refuse the claim.
No matter your role in a lost or stolen package, shipper or receiver, the process of delivery replacement is not simple. With UPS, if you’re the recipient, you are going to need to contact the shipper, because all reports of lost packages and claims must be filed by the shipper. If you’re the shipper, then you’ll be working through a long process with UPS. As package theft continues to rise, people and companies who ship and receive a lot of packages should seriously consider how they might prevent this crime before it happens. Even if package theft isn’t the fault of the shipper or carrier, it’s all too easy for the recipient to direct their understandable frustration in that direction. If you’re one of the 23 million Americans who’ve had a package stolen, hopefully, you have a clearer sense of what you can do. Above all, it’s worth thinking about ways to prevent package theft.
I am sorry, but I need help again.
Shipped item, super well packaged, created label through Ebay. UPS bashed the box or dropped it, who knows, they literally bent thick steel.
Submitted claim (as shipper/seller) to [email protected]
I followed instructions, buyer is amazing, friendly, and helpful. Submitted plenty of photos. I even created a UPS account, put in the tracking number of the package, and added it to my claims dashboard. Woohoo! Claim showed approved! Great news, right?
Total claims:1 In progress:0 Closed:0 Approved:1
It showed Claim Status: Issued.
Ooookay, but to who? Me? Now what? No one called me, no emails were sent to me, nothing from Ebay or UPS. I wouldn't even know it had been approved if I had not created a UPS account. I have no idea what happens, where or who or when they send a check. So I called UPS, seemed like a fair thing to do, to find out what happens next.
Well, I get told they are waiting on paperwork, so they ask for my email. I don't know that this is a bad thing, I haven't had to file a UPS damage claim since the mid 2000's, so I give them my email address and my address, as that's what they are asking for.
Now, when I check claim status, it shows this 1 claim in progress, ZERO claims approved, and says:
Missing Claim Payment Paperwork Payment request documents are incomplete
Details says they will notify shipper about the details of the damage claim, but no one ever notifies me of anything. If they consider the "shipper" to be Ebay, since the label was generated under their account, then why didn't ebay then notify me of the details about.. anything.
What is going on here? Who do I call? Was I not supposed to call UPS? Even when UPS contacted my buyer, their instructions actually were telling him to go to the UPS website and start a claim, which was incorrect. Does either party know what they are doing?
When I call now, and put in the tracking number, we're back to it saying they need to inspect the package. No, they already did this, even the claim status under view details shows.
UPS Next Steps
We will notify the shipper about the details of the damage claim.
Your Next Steps
You need to do nothing at this time. Please Contact UPS if you need more help.
View My Dashboard
Check Claim Status:
Package Inspection/Investigation Complete
Package Inspection/Investigation Complete, if you have questions please contact the shipper for further details
All I did was contact UPS because I needed more help. None of these calls would ever have been necessary if anyone at ebay/UPS sent me a single email or phone call saying "Hey, it was approved, this is what happens next" etc.
This was already approved, and now thanks to some CSR, it's like it's all been reset back to square 1, and I run the risk of them not approving it this time. I was fortunate last time, they approved it, but depending on who views the photos next time, it might now. How can they APPROVE a damage claim and then somehow revert the status back?
I'm totally lost. I package my stuff like it's being shipped to the apocalypse, so I haven't had to deal with a damage claim since, again, the mid 2000's.
Get the Deserved Compensation for a UPS Damaged Package With Zero Hassle
The last scenario you want to go through after expecting a new package sent by UPS is getting a faulty order. The reasons are many, starting from improper handling to water exposure or unexpected accidents.
What’s the best way to cope with a UPS damaged package, and how can you demand proper compensation for the incident? You will find the best tips for solving these problems in our guide and learn how to report other UPS delivery issues by signing up for DoNotPay!
What Should I Do if UPS Damaged My Package?
UPS allows you—the recipient—and the sender to file a claim if the parcel arrives faulty. In other words, you must inform the courier about the condition in which the package was delivered since there’s no other way for them to find out about the problem. The shipping company needs to inspect the damage and consider all circumstances before they offer you compensation.
Whether you are dealing with an international or a domestic damaged UPS package, you must report the issue within 60 days of the delivery date.
How To Raise a Claim for a UPS Package Damaged in Transit
The company proposes three possible ways to submit a claim for damaged goods:
- Via phone
- Via mail
Raising a Claim via an Online Form
An electronic claim is the most frequent method of reporting faulty parcels to UPS. You can do it by following the procedure described below:
- Go to the UPS website
- Log in to your UPS account
- Scroll down the homepage to find the Customer Service section and click on Claims Support
- Click on the Start a Claim hyperlink under the Start a Claim section
- Complete the required fields
- Upload photos and the supporting documentation
- Click on Submit
Raising a Claim via Phone
To inform the courier about the problem over the phone, call (800) 742-5877 and tell the customer support representative what happened. The reps may request more details and pictures of the damage and also ask you to bring the parcel to the local post office for inspection.
Raising a Claim via Mail
To file a claim in written form, proceed as follows:
- Write a letter and explain the issue in as much detail as possible
- Add the photos and the additional documentation about the shipment and the damage
- Mail the letter to:
UPS Claims Processing Center
P.O. Box 1265, Newport News
How To Check the UPS Claim Status
You can check the status of your claim anytime by logging in to your UPS account and finding the section that shows the claim updates. The following table shows possible status variations:
|Claim Issued||Your claim was raised and forwarded to the shipper|
|Claim Reported—Supporting Documents Received||The additional documentation and pictures of the damage were successfully added to your claim|
|Claim Review in Progress||The courier’s claim department is currently reviewing the details of your request|
|Claim Review Complete||The department in charge has revised the claim and the supporting documentation, and you can expect the results soon|
|Claim Not Approved||There are two versions of this status update:|
|Claim Paid||Your claim has been approved, and the shipper has issued the payment|
How Long Will It Take for the Courier To Solve the Problem?
After submitting a claim, the company needs approximately ten days to process it. The more specific details you disclose, the bigger the chances of having your problem solved faster.
Demand Refunds for Ruined Parcels in a Few Taps With DoNotPay
If the very thought of negotiating a refund for a damaged package with customer care reps makes you anxious, we have got your back. DoNotPay saves the day by helping you report a faulty order and ask for a refund without stressful disputes with the courier! By using the basic shipment info you provide us with, we will generate a complaint letter and send it to the shipping company in your stead within five minutes!
Here are the steps you should follow:
- Sign up for DoNotPay and log in to your account
- Choose the Late Delivery Refund option
- Select the courier in charge of your delivery
- Enter a few essential shipment details—your tracking number, the name of the sender, or any other required info
This procedure will help you demand a refund from couriers such as USPS, Amazon, and FedEx in the blink of an eye!
Not only does our service assist you in getting compensated for faulty orders—we do much more! The guides from our learning center can help you find out where your UPS parcel is, how late this courier delivers parcels, and how to handle many other issues, such as:
DoNotPay Has Your Back Every Step of Your Customer Journey
Helping you apply for a late, damaged, or missed delivery refund is only a fragment of what we can do for you. If you aren’t satisfied with the service you’ve received or an item you’ve purchased, all you need to do is fire up your DoNotPay app.
We can bypass any company’s customer service, draft a refund demand letter, or initiate a chargeback process in your stead. Our app can also digest the company’s return policy and help you send the faulty product back. You won’t have to lift a finger as our app does everything automatically after you answer several essential questions related to your purchase. If you decide to mail a letter to the company yourself, we’ll tell you how you need to draft it to get exactly what you need.
It doesn’t matter whether you bought a package for an incarcerated loved one, expected an insured mail delivery, or made a purchase to redeem a gift card but still have a few bucks left on it—we’ll help you make the most of the situation. Our app can get your gift card cash back, file an insurance claim, and connect you with the loved one in jail.
How Far Do DoNotPay’s Services Go?
Our app can prove handy in a variety of other situations, such as:
Visit our learning center for a full range of our services.
Claim issued ups
Asked By: Louis Simmons Date: created: Jul 15 2020
How much does ups pay for claims
Answered By: Nathan Lewis Date: created: Jul 17 2020
How much does a Claims Adjuster at UPS Capital make.
The typical UPS Capital Claims Adjuster salary is $20.
Claims Adjuster salaries at UPS Capital can range from $19 – $21..
Asked By: Owen Richardson Date: created: Feb 15 2021
What happens after USPS claim approved
Answered By: Jesse Edwards Date: created: Feb 17 2021
Once USPS has approved your claim, you will receive an email notifying you. You should then receive a check for the claim amount via mail within 7 to 10 business days. … Shipment insurance is included with many USPS services.
Asked By: Adam Carter Date: created: Aug 23 2020
Will UPS refund for stolen package
Answered By: Charles Ross Date: created: Aug 24 2020
UPS will reimburse up to $100 for loss or damage without further charge. Additional declared value can be purchased, up to a total value of $50,000 per package.
Asked By: Joseph Edwards Date: created: Oct 02 2021
What are claim and delivery papers
Answered By: Graham Robinson Date: created: Oct 02 2021
“Claim and delivery is a remedy by which a party with a superior right to a specific item of personal property (created, most commonly, by a contractual lien) may recover possession of that specific property before judgment.
Asked By: Hugh Brown Date: created: Apr 17 2021
Who files freight claim shipper or receiver
Answered By: Jackson Miller Date: created: Apr 20 2021
Officially, a freight claim is defined as a legal demand submitted by a shipper or a 3PL on their behalf to a carrier for financial reimbursement on the loss or damage of a shipment. And there are a variety of freight claim types. More specifically, four of them.
Asked By: Oliver Williams Date: created: Jul 15 2021
How do I know if UPS lost my package
Answered By: Hunter Howard Date: created: Jul 17 2021
For lost or damaged packages, you can file an online claim….How to track a UPS order on the UPS websiteGo to the UPS website.Click the “Quick Start” tab.Enter your tracking number in the box under “Track,” then click the arrow icon. … Check the status of your package.Sep 11, 2020
Asked By: Ian Hayes Date: created: Jun 23 2020
What happens if I miss my UPS delivery
Answered By: Louis Wright Date: created: Jun 23 2020
If you’re expecting a package, but you’ve missed the first attempt at delivery, you have options. … Using your UPS InfoNotice, you can reschedule the delivery of your package. Just log into ups.com and enter your UPS InfoNotice number in the Tracking field on the ups.com home page or the Tracking page.
Asked By: Lewis Hayes Date: created: Feb 13 2021
Does ups take pictures of delivery
Answered By: Peter Rivera Date: created: Feb 15 2021
Neither UPS, Fedex, or USPS will take the time to take pictures for each delivery. It is something Amazon requires for Amazon Flex drivers (like Uber drivers for deliveries).
Asked By: Gabriel King Date: created: Jun 13 2020
Who files USPS damage claim
Answered By: Samuel Rogers Date: created: Jun 13 2020
Technically, either the recipient or the sender can file an insurance claim with the USPS. Whoever does it will need a copy of the postal receipt and a receipt that shows the value of the item… but either party can file a claim.
Asked By: Dominic White Date: created: Mar 17 2021
Do UPS drivers steal packages
Answered By: Patrick Ross Date: created: Mar 20 2021
Theft is rare though, ups pays extremely well, and the total package with benefits can double your pay or more depending on how you use it, only idiots mess with that. Your best bet is to call the shipper and let them know (calmly) again that you have not received your package.
Asked By: Martin Edwards Date: created: Aug 12 2020
How does a UPS claim work
Answered By: Charles Morris Date: created: Aug 13 2020
UPS Authorizes the Claim If the package is not located, a Damage/Loss claim letter will be sent to you, the shipper, via email, fax, or post. If the package is found, UPS will not approve the claim and will route the package on to the recipient. UPS will notify you when the package is delivered.
Asked By: Morgan Nelson Date: created: Dec 12 2020
What is a delivery claim
Answered By: Xavier Stewart Date: created: Dec 13 2020
A claim and delivery is a legal action to recover personal property which is in the possession of another party. … The party who has possession of the property claimed is the defendant. The claim and delivery must be filed with the court that has jurisdiction over where the property is located.
Asked By: Andrew Johnson Date: created: Oct 04 2020
Does ups pay for damaged items
Answered By: Francis Diaz Date: created: Oct 05 2020
UPS automatically protects each domestic package and international shipment against loss or damage up to a value of $100 without a declaration of value. If the value of your items surpasses $100, you should declare the correct value. If not, the maximum liability for loss or damage to a package is $100.
Asked By: Cameron Harris Date: created: Jul 01 2021
How long does it take USPS to approve a claim
Answered By: Elijah Wood Date: created: Jul 01 2021
After receiving a completed online claim that includes all required supporting documentation for a payable claim, the Postal Service generally pays the claim within 5–7 business days.
Asked By: Howard Rodriguez Date: created: Aug 21 2021
Is USPS responsible for lost packages
Answered By: Isaac Kelly Date: created: Aug 24 2021
The USPS® liability is restricted to lost, damaged, and/or missing content claims for the following products: Insured Mail (includes any mail class purchased with Insurance, i.e. First-Class Mail® or Priority Mail®)
Asked By: Eric Barnes Date: created: Aug 23 2021
What does claim issued mean
Answered By: Dennis Hughes Date: created: Aug 25 2021
It a status in the investigation process of a case of a damaged or lost package. It means they have issued a claim in the sender’s behalf. It is the first step in their process to resolving the claim.
Asked By: Alejandro Gray Date: created: Oct 05 2021
What happens after UPS claim issued
Answered By: Patrick Evans Date: created: Oct 06 2021
If your claim has been issued, a request for payment can then be made by the shipper of record, unless the shipper of record has provided approval or release and requested that we pay another party. A Request for Payment Form will be sent via the preferred method set in your profile (fax, mail, or email).
Asked By: Henry Jackson Date: created: Apr 14 2021
Is ups behind on deliveries 2020
Answered By: Jake Morgan Date: created: Apr 14 2021
UPS operations will continue, with daily collections and deliveries except where constrained by government restrictions. Effective March 26, 2020 and until further notice, we have suspended the UPS Service Guarantee (also referred to as the UPS Money Back Guarantee) for all shipments from any origin to any destination.
Asked By: Nathaniel Turner Date: created: Jan 03 2021
How late can a UPS package arrive
Answered By: Dominic Simmons Date: created: Jan 06 2021
How late does UPS deliver? Other than time-definite air deliveries, shipments are generally delivered anytime between the hours of 9:00 a.m. and 7:00 p.m. (and sometimes later) to residences, and by close of business for commercial addresses. UPS cannot schedule a specific delivery time within that window.
Asked By: Matthew Coleman Date: created: Nov 02 2020
What can I do if my ups claim is denied
Answered By: Harry Cook Date: created: Nov 04 2020
If you went to a UPS Customer Counter, or paid for shipping on ups . com, you would file the claim directly with UPS at 1–800-PICK-UPS. If your claim is denied, you can appeal.
Asked By: Carlos Sanchez Date: created: Sep 02 2021
What do I do if UPS says delivered but no package
Answered By: Timothy Mitchell Date: created: Sep 04 2021
If you still cannot locate the package, contact the sender of the package to initiate a trace process with UPS. The sender will then follow up with you on the progress of your shipment.
Resources at your fingertips.
Effective Date: 12 February 2019
UPS Capital Technology Agreement Terms and Conditions of Use
Welcome to UPS Capital Online. UPS Capital Corporation (“UPS Capital”) is a subsidiary of United Parcel Service, Inc. Subject to the terms and conditions in these UPS Capital Technology Agreement Terms and Conditions of Use (the “Terms”), UPS Capital and its affiliates (“we”, “us” or “ours”) provide you with features and functionality on UPS Capital Online in connection with our provision of insurance and financial products and services (“Services”) to you.
PLEASE READ THESE TERMS CAREFULLY. By creating an account with us and using UPS Capital Online, you confirm that you have read, fully understand and agree to these Terms. We may modify these Terms that apply to your use of features or functionality on UPS Capital Online from time to time. For example, changes may become necessary to reflect changes to the law or changes to our Services. We will post notice of changes to these Terms. Changes will not apply retrospectively, and they will become effective no sooner than fourteen (14) days after they are posted on UPS Capital Online, unless such changes relate to new features or functionality on UPS Capital Online or changes made for legal reasons, in which case, such changes will be effective immediately upon posting. If you do not agree to the modified Terms, you must discontinue your use of UPS Capital Online. You can continue to use our Services without using UPS Capital Online.
You represent and warrant to us that you can form legally binding contracts under applicable law on behalf of a business indicated on your account and that the business accepts these Terms. If, at any time, you are no longer authorized to form such contracts on behalf of the business, you agree to notify us.
Section 1. Service Terms. UPS Capital Online is available in connection with our Services to you under the applicable agreements and/or policies (collectively, the “Policy”) previously entered between you and us. You acknowledge the Policy applies to any Services we perform regardless of whether you use UPS Capital Online for the Services. For example, dispute resolution provisions contained in the Policy govern how a dispute between you and us will be addressed. In the event these Terms conflict with the Policy, the Policy will control.
Section 2. Access to and Use of UPS Capital Online. Subject to these Terms, you may access and use UPS Capital Online during the Term to receive the Services.
You may use information (“Information”) available on UPS Capital Online, including information provided by the Services, only for your internal business purposes in connection with receiving the Services. For example, you may retrieve claim status, find invoice details, or download technical documentation for UPS Capital APIs. You may only disclose Information to your affiliates, agents and contractors. If you do, it is your responsibility to ensure the recipients use the Information in accordance with these Terms and the Policy. As examples of the previous restriction, you must not: (a) disclose or use any Information to support any businesses directed to offering insurance and/or financial services, or (b) derive or develop competitive information using, or derive or develop products or services that use, the Information (e.g., rates and coverage comparison functionality).
These Terms neither: (x) give you ownership of any intellectual property rights in any information, technology or services; nor (y) grant you the right to use any branding, logos, or other service marks. All rights not expressly granted to you in these Terms are reserved and retained by us or our licensors, suppliers, or other service providers.
We may update, alter, modify or supplement any or all of UPS Capital Online at any time.
Section 3. Confidentiality. We consider UPS Capital Online access credentials and Information as confidential information. Unless these Terms or the Policy says you can do so, you must not use, disclose or permit any person access to any Information for a period of five (5) years after the Policy expires. You acknowledge that: (a) we may not have adequate remedy at law if you do not meet your confidentiality obligations; (b) we may suffer irreparable harm; and (c) we will be entitled to seek equitable relief. You must protect the Information with no less diligence than you protect your own confidential information. If disclosure of Information is required under provisions of any law or court order, you must notify us well in advance of such disclosure so we will have a reasonable opportunity to object to such disclosure.
Section 4. Your Account. To access UPS Capital Online, you will need your own UPS Capital Online account credentials, such as an associated account ID and password. You may only use your assigned account to access UPS Capital Online, and you may not access UPS Capital Online using an account assigned to any other person. You are responsible for maintaining the confidentiality of your account ID and password and for restricting access to your account, and you agree to accept responsibility for all activities that occur under your account ID and password. If you learn of any unauthorized use of your account, you will notify us. YOU SHALL, AT YOUR SOLE COST AND EXPENSE, INDEMNIFY AND HOLD HARMLESS UPS CAPITAL, ITS AFFILIATES AND THEIR DIRECTORS, OFFICERS, EMPLOYEES AND REPRESENTATIVES (“UPS CAPITAL INDEMNITEES”) FOR ANY AND ALL DAMAGES INCURRED OR SUFFERED BY THE UPS CAPITAL INDEMNITEES ARISING OUT OF OR IN CONNECTION WITH ANY USE OF OR ACCESS TO UPS CAPITAL ONLINE AND INFORMATION BY ANY PERSON THAT GAINS SUCH ACCESS THROUGH USE OF YOUR ACCOUNT, REGARDLESS OF WHETHER SUCH USE WAS AUTHORIZED BY YOU.
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You agree not to associate, input or upload to UPS Capital Online any virus, Trojan horse, worm, time bomb or other computer programming routines that: (x) are intended to damage, interfere with, intercept or expropriate our property; or (y) infringe the intellectual property rights of any third party.
You retain ownership of any intellectual property rights you may have in information you provide to use through UPS Capital Online. When you upload, submit, or store information on UPS Capital Online, we will use this information to provide the Services and in accordance with these Terms and the Policy. For personal information processed in connection with our Services, you represent and warrant to us that you have collected the personal information lawfully and have the right and authority to provide the personal information to us with individuals’ consent, as needed, for any uses consistent with the UPS Capital Privacy Notice, which describes our privacy and data protection practices.
Section 6. Disclaimer of Warranties. We strive for UPS Capital Online to provide helpful features and functionality to better support your experience with our Services, but we do not make certain promises about UPS Capital Online. WE DO NOT GUARANTEE CONTINUOUS, UNINTERRUPTED, OR SECURE ACCESS TO UPS CAPITAL ONLINE, AND ACCESS TO UPS CAPITAL ONLINE MAY BE INTERFERED WITH BY NUMEROUS FACTORS. WE ARE NOT LIABLE FOR ANY DAMAGES OF ANY TYPE CAUSED BY SUCH INTERFERENCE. UPS CAPITAL ONLINE, INCLUDING ITS FEATURES, FUNCTIONALITY AND CONTENT, IS PROVIDED "AS IS WITH ALL FAULTS" AND IN ITS PRESENT STATE AND CONDITION. NO WARRANTY, REPRESENTATION, GUARANTEE, CONDITION, UNDERTAKING OR TERM, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, AS TO THE CONDITION, QUALITY, DURABILITY, ACCURACY, COMPLETENESS, PERFORMANCE, NON-INFRINGEMENT OF THIRD PARTY RIGHTS, MERCHANTABILITY, QUIET ENJOYMENT, OR FITNESS FOR A PARTICULAR PURPOSE, COURSE OF DEALING OR USAGE FOR ACCESS TO AND USE OF UPS CAPITAL ONLINE, INCLUDING ITS FEATURES, FUNCTIONALITY AND CONTENT, IS GIVEN OR ASSUMED BY US, AND ALL SUCH WARRANTIES, REPRESENTATIONS, CONDITIONS, UNDERTAKINGS AND TERMS ARE EXCLUDED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.
Section 7. Limitation of Liability. WE SHALL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, MULTIPLE, INCIDENTAL, OR SPECIAL DAMAGES, LOST PROFITS, LOSS OF DATA OR DATA USE, LOST SAVINGS, OR COSTS OF PROCURING SUBSTITUTE GOODS ARISING OUT OF YOUR USE OF UPS CAPITAL ONLINE DUE TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), DELICT, OR USE OF UPS CAPITAL ONLINE, EVEN IF THE UPS CAPITAL PARTIES HAVE BEEN ADVISED OF THE LIKELIHOOD OF SUCH DAMAGES OCCURRING. IN NO EVENT SHALL OUR LIABILITY FOR ANY DAMAGES (DIRECT OR OTHERWISE), PENALTIES OR LOSS RELATED TO OR ARISING FROM ACCESS AND USE OF UPS CAPITAL ONLINE OR INFORMATION, REGARDLESS OF THE FORM OF ACTION OR CLAIM, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), DELICT OR OTHERWISE OF ANY TYPE, EXCEED, IN THE AGGREGATE, ONE THOUSAND UNITED STATES DOLLARS (USD $1,000), ANY CLAIM FOR DAMAGES IN EXCESS THEREOF BEING HEREBY WAIVED BY YOU. CLAIMS NOT MADE WITHIN SIX (6) MONTHS AFTER THE FIRST EVENT GIVING RISE TO A CLAIM SHALL BE DEEMED WAIVED.
Section 8. Suspension; Term and Termination. We may suspend your access to and use of any part of UPS Capital Online as necessary in our sole discretion. For example, we may suspend your access to UPS Capital Online to: (a) perform maintenance and support; (b) prevent unauthorized access to or use of UPS Capital Online, or (c) comply with a law, regulation, rule or any ruling of a court or other body of competent jurisdiction.
These Terms become effective when you indicate your agreement at the time of registration and/or login by selecting a checkbox and will remain in full force and effect for so long as you have a valid Policy with us unless earlier terminated as described below (the “Term”). You can terminate these Terms by stop using UPS Capital Online at any time. We may terminate these Terms for convenience at any time by either posting the announcement on UPS Capital Online or providing a written notice to you.
When these Terms are terminated, you must immediately stop all access to and use of UPS Capital Online. Sections 1, 2 (third paragraph), 3, 4 (last sentence), 5 (third paragraphs), 6, 7, 8 (third paragraph), 9(c)-(f) and such other terms that by their nature should survive termination of these Terms will survive the termination of these Terms for any reason.
Section 9. Miscellaneous.
(a) Export Control. You may not use UPS Capital Online if you are the subject of U.S. sanctions or of sanctions consistent with U.S. law imposed by the governments of the country where you are using UPS Capital Online. You must comply with all U.S. or other export and re-export restrictions that may apply to the Services available through UPS Capital Online.
(b) Assignment. You cannot assign any of your rights or delegate any of your duties without our prior written consent. We may assign, delegate or transfer all or any part of these Terms to our affiliates without your approval.
(c) Waiver and Severability of Provisions. No waiver of any provision of these Terms will be effective without a written waiver for the specific purpose and scope. If any part of these Terms turns out to be invalid or unenforceable, the rest of these Terms will be still valid and enforceable.
(d) Governing Law; Dispute Resolution. The governing law and dispute resolution terms included in the Policy will also apply to any disputes arising out of or relating to the use of UPS Capital Online.
(e) Notice. You can contact us by sending an email at: [email protected] for your questions or comments regarding the use of UPS Capital Online. For any legal notices, both you and we will use a notice protocol included in the Policy.
(f) Entire Agreement. These Terms and the Policy constitute the entire understanding and agreement between you and us with respect to your access to and use of UPS Capital Online.
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