Filecloud reviews

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Overall experience with FileCloud

How helpful reviews are selected

The absolute best file sharing system

The FIleCloud software from CodeLathe has been a huge success in our company. Everything from the implementation of a demo through the sales process and the long term support is top notch. The product works exactly the way you would expect, and has well thought out features that competitor products simply don't provide. There's nothing in the market that stands out like FileCloud in terms of price, ......

FileCloud - doing a good job

For open-source, this is one of my favorite tools after Github. For the code in the company, this is my favorite tool. For anything that is not strictly confidential, it is the best tool because it can be very easily hosted in the organization and used by the entire comapny. No need to worry about sharing content that can not be shared, and not need to worry about the platform being invaded by external attackers....

See All 236 Product Reviews

Likes and dislikes about FileCloud

When you reach out for support you get a person who is ready to help. Be it the sales team working on licensing or the technical support team for some quick fixes. I never felt like I was just a number in their system and not once did I get a generic automated reply....

May 28, 2021

Support is weak and powerless, They are unresponsive and have no useful information. FileClud has an old, non-intuitive user interface, so you will have to invest a lot of effort. If you are a Mac user, you should be prepared to solve some problems because the application cannot be used on IOS. In addition, the product is being actively updated which will prevent the application from working for several ......

May 16, 2021

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  • The absolute best file sharing system

    • Reviewer Role: Sourcing, Procurement and Vendor Management
    • Company Size: 50M - 250M USD
    • Industry: Miscellaneous Industry

    The FIleCloud software from CodeLathe has been a huge success in our company. Everything from the implementation of a demo through the sales process and the long term support is top notch. The product works exactly the way you would expect, and has well thought out ......

  • Best Solution for education for securing and sharing our files with File Cloud safely

    • Reviewer Role: Sales and Marketing
    • Company Size: 50M - 250M USD
    • Industry: Communications Industry

    We are using the filecloud to secure our files and our entire teams use it and it offers encryption features. we will be doing automatic scanning for our files using antivirus , ransomware protection . It offers a complete control of our enterprise data . we don't want to create a new ......

  • Files may be shared with colleagues quickly and easily

    • Reviewer Role: Enterprise Architecture and Technology Innovation
    • Company Size: 3B - 10B USD
    • Industry: Services Industry

    It's a good value for the money, and it has adequate file-sharing features. Because we needed to exchange data with other companies, we had to set up a server. However, this allowed us to save money on staff costs....

  • Filecloud - Ups and Downs

    • Reviewer Role: Sourcing, Procurement and Vendor Management
    • Company Size: 500M - 1B USD
    • Industry: Construction Industry

    Since my last review about a year ago, I can honestly say that I'm enjoying the use of filecloud. I still use the internet version, it's faster, user friendly and easy to access. Once in a while I will have the older version up since I need to access documents and or files for upload to another ......

  • Very good product for offering cloud service while keeping your data on premise.

    • Reviewer Role: Analyst
    • Company Size: Gov't/PS/ED <5,000 Employees
    • Industry: Government Industry

    The product has done a very good job of emulating Dropbox for our users, while maintaining all of our data under our control. The FileCloud Drive is a very nice option, however, I would like to be able to mount it to a subdirectory. The company continues to deliver new features and ......

  • FileCloud - doing a good job

    • Reviewer Role: R&D/Product Development
    • Company Size: 3B - 10B USD
    • Industry: Services Industry

    For open-source, this is one of my favorite tools after Github. For the code in the company, this is my favorite tool. For anything that is not strictly confidential, it is the best tool because it can be very easily hosted in the organization and used by the entire comapny. No need to worry ......

  • FileCloud - The FileSharing Tool That Best Suit For Graphics Team

    • Reviewer Role: Digital Marketing
    • Company Size: 50M - 250M USD
    • Industry: Manufacturing Industry

    As a member of the Graphics department, I tend to share a lot of huge graphics files, vectors, images with our clients and customers all over the world. We always had issues using free/ paid file sharing services to have control on our shares at point. Since our IT implemented ......

  • Fantastic Collaboration product with excellent integration

    • Reviewer Role: CIO
    • Company Size: 50M - 250M USD
    • Industry: Construction Industry

    Really great product that has helped us achieve greater flexibility, collaboration and security of documentation throughout our organisation and with our clients and customers....

  • FileCoud - our own file server

    • Reviewer Role: R&D/Product Development
    • Company Size: 3B - 10B USD
    • Industry: Miscellaneous Industry

    FileCloud covers all the basic needs of a small team or company. Our users are very satisfied with this product, which can safely access their data without using a VPN and is also happy to send large files via e-mail, such as Password-protected secure internet links....

  • Very efficient and flexible solution for internal and external file sharing

    • Reviewer Role: Infrastructure and Operations
    • Company Size: Gov't/PS/ED <5,000 Employees
    • Industry: Education Industry

    This is the perfect service for us. We use FileCloud in a school to provide ressources to the students, create upload folders for assignment submission (which includes large files), file sharing/collaboration within the staff etc. Full control on sharing and security options, ......

  • Great easy to use product for sharing documents

    • Reviewer Role: Infrastructure and Operations
    • Company Size: 50M - 250M USD
    • Industry: Construction Industry

    Great Product and easy to upload and share secure files with other people. Slick product on the iphone and easy to upload scanned documents and photos straight into the correct areas with easy integration...

  • Accessible and fast cloud storage

    • Reviewer Role: Infrastructure and Operations
    • Company Size: 250M - 500M USD
    • Industry: Construction Industry

    I am very glad the company got this cloud storage system. It has made everything easy and readily accessible from anywhere I am working. When I use my desktop in the office or when I use my laptop at home I can feel safe that my files are going be there and quickly at the ......

  • Review of File Cloud

    • Reviewer Role: Knowledge Specialist
    • Company Size: 50M - 250M USD
    • Industry: Transportation Industry

    Had a few issues with the integration, and saving files sometimes can be frustrating when saving locally, apart from that when everything is running smoothly its a great platform...

  • FileCloud - A Best Private Cloud File Sharing Tool

    • Reviewer Role: Infrastructure and Operations
    • Company Size: 50M - 250M USD
    • Industry: Manufacturing Industry

    I found FileCloud as a great tool that offers in house restricted cloud deployment. The user satisfaction is high compared to its competitor big tech OneDrive where most of the features FileCloud offers are unavailabe. ...

  • Perfect for providing Storage and Files for Teams

    • Reviewer Role: CIO
    • Company Size: 50M - 250M USD
    • Industry: Media Industry

    Providing simple personal storage like others do as well, was very easy and we were up and running in no time. When it came to License managment and setting up team-storage, it was a bit tricky, but once we got the hang of it, we were extremely happy with the solution....

See All 236 Product Reviews


About FileCloud

FileCloud is a cloud-based file sharing and sync system that allows users to access and sync business data from any device. It offers file sharing, backup, remote access and sync. Users can access files via web browser, browser add-on, mobile app and more. Files can be shared publicly or privately, including with password protection. The system includes an admin dashboard, which displays usage trends, peak usage, access by geography and other file analytics. FileCloud integrates with Microsoft Office and Outlook. Users can also purchase advanced features such as muti-tenancy, branch office replication, automated server backup, APIs and third-party integrations, workflow automation and additional customization. FileCloud is priced on a per-user, per-month ...

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FileCloud Pricing

FileCloud Server - self-host/on-premise: Standard: $4.20/user/month or billed yearly at $50/user/year (minimum 20 users) Enterprise: Contact CodeLathe for pricing information FileCloud Online - hosted by CodeLathe Standard: $10/user/month or billed yearly at $120/user/year (minimum 5 users) Enterprise: $15/user/month or billed yearly at $180/user/year (minimum 5 users)

Starting price: 

$50.00 per month

Free version: 

Not Available


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FileCloud admin customization

User Profile


Verified reviewer

Company size: 201-500 employees

Industry: Construction

Time used: Less than 2 years


out of 5

Value for money

out of 5

Customer support

out of 5


out of 5

We have a number of project managers, drafters, engineers, contract administrators, and estimators that need to share large files easily via email links. We prefer to host our own content and keep it under our control, so we used a popular self-hosted product for quite some time. The instability of the product and the politics and marketing of the sponsor company made finding an alternative compelling, as the concept of hosting our own content really worked well for us. After a number of trials of competing products, FileCloud stood out as the best Active Directory integrated file sharing platform available. It's worked out VERY well for the last year, and we renewed for another year. Performance of the VM is great, and with as much storage as we feel like allocating is available at NO additional cost. Adding a user to FileCloud is a matter of adding the AD account to the FileCloud security group, what could be simpler? Outlook integration and the mobile apps work well, and the Windows client allows a drive letter assignment - no muss, no fuss. I needed a little help from support sorting out the SSL certificate, they were SUPER great to work with.

All of the content is hosted by us, controlled by us, backed up by us, and secured by us. We don't have to train users on five different platforms, either - it's FileCloud, start to finish.

Well, you know how PHP likes to throw off goofy error log entries, that aren't really errors? That's kind of annoying.

Synaman Enterprise didn't do AD integration as expected, really surprised. NextCloud seemed really nice for home use. I trialed FileCloud and bought it after a week, super pleased - getting our wildcard SSL installed was the only support I needed and it went well.

Annoying sales pitches, a weird political split in the company leadership, change in licensing, weird stability problems on Ubuntu LTS (which is ROCK solid for all other purposes), just basically was giving me a bad taste in my mouth. For the money it should be better.

Verified reviewer

Company size: 10,000+ employees

Industry: Computer Software

Time used: Less than 6 months


out of 5

Value for money

out of 5

Customer support

out of 5


out of 5

The overall experience is good, although the install and configuration is clunky, for example you have in the FileCloud Panel (which you use only once) a list of the services and frameworks you need to launch. So without knowing anything if you click them in order from top to bottom, they are not going to work... You have to go to the Customer Portal, to the documentation area, to find that the correct order is not from top to bottom, but 3,1,4,2 (order from top to bottom but different installation order) to get it right, while they could have just ordered them in the correct launch order to begin with or add an easy setup with 1 button to get everything launched in one hit, and then have an advanced setting with more granular control... Another thing is this product is built on top of a previous product called TONIDO, which was their previous generation of clouded drive and storage... so a lot of configuration files still use the word Tonido around and it can get confusing some times. But since I got the $10 product

I liked that I was able to setup a "Google Drive" like experience in my home for my family and some of my work, that was easy to setup and offered everything I needed for 10 bucks /year which I can't really complain about...

The community version is limited in a lot of customization options, that when you think about it, sounds as overkill from their part. I can't modify the way it looks or feels or add my own logo because those features are behind the $4/month/user FileCloud Standard (which in my case I would have to play $24/month or $288/year to use pretty colors or a drawing from one of my kids as a logo... Another thing I dont like is how their licensing is tied to your domain, but they take it very literal so if your domain runs on port 1234, if you dont include and the license is then the license wont work...

most of them didnt work with Windows Server and this one did...

Company size: 11-50 employees

Industry: Construction

Time used: More than 2 years


out of 5

Value for money

out of 5

Customer support

out of 5


out of 5

Excellent experience. Very happy with this product.

This product allowed us to support systems already in place. Just the right amount of change while still maintaining the comfort and reliability of what we were already doing.

The & symbol (and others) are not recognized therefore we can't open a document with a special character in the title.

Company size: 2-10 employees

Industry: Architecture & Planning

Time used: More than 2 years


out of 5

Value for money

out of 5

Customer support

out of 5


out of 5

I would say just ok. We don't have an alternative nor the time to look for one. Dropbox was a much better system until it stopped working (and their customer service is totally unreliable)

I like the complexity of permissions and the possibility to seprate users and privileges

It takes too long to sync. Dropbox or Onedrive sync almost instantly, Filecloud takes several minutes and sometimes half hour. When working in a team these times are impossible. You start working on a file that has already been modified by someone else. This alone makes the software useless for certain types of work. It is so slow that we dropped it altogether and went back to vpn If you delete a file, sometimes the same one comes back with the same name (zero kb). This issue has been reported several times but never really fixed. It is much better with the latest versions but the problem is still there

It was the easiest to implement and was very promising

It was no longer supported on our system. We didn't even get a warning, it just stopped working overnight

Company size: 501-1,000 employees

Industry: Real Estate

Time used: More than 2 years


out of 5

Value for money

out of 5

Customer support

out of 5


out of 5

Extremely good. Very surprised how easy it is to use and setup, and how responsive they are. When the office closed down last year, the software was already in place and made the transition of working from home seamless.

Extremely easy to setup, very easy UI for both Admin and User. Support is very quick and good!

The company is very responsive, and over the years we have been using the software, they have always addressed shortcomings quickly, with in 2 releases. Currently the only pain point is the global cleaning up of user's shares... the controls are in each user's account space, so as Admin I would have to log in as that user to do the cleaning the user's avoid.

The Biscom product was difficult to use for the administrator, and near impossible to use for the users.

Popular FileCloud Comparisons

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Extremely helpful for daily needs

What do you like best?

This program downloads the necessary files very quickly.I also like the ability to save almost anything to a FileCloud drive. The interface design is very simple and constantly updated. This is great.

What do you dislike?

There is nothing I can dislike about this software. All expectations met.

What problems are you solving with the product? What benefits have you realized?

Use it to share files with others, perfect for team members who need documents, photos, or videos quickly. Getting the information you need right away can save you time and keep your files organized with this app.

Good Application

What do you like best?

I really enjoy using this app to organize my files. I also use it to share files with others which is great when a teammate needs a document, picture, or video quickly. It has helped me save time by having the information I need at my fingertips. I also find this app extremely quick to upload and download the files I need. At first, I had to double-check to make sure the file was actually uploaded because it is so quick. I also like the ability to save virtually anything to my FileCloud Dive. The UI design is incredibly easy to use and it keeps getting updated which is awesome! I recommend you try it out! Especially if you want to access your data hosted on FileCloud as you travel. When compared to other apps, FileCloud is leaps and bounds ahead of others.

What do you dislike?

"My files" don't sync at all. Other features work fine. This is one of the best solutions I could find though. Keeps freezing and won't connect to the server half the time.Sometimes does not work offline. Buy majority of time it does.

What problems are you solving with the product? What benefits have you realized?

Good app but needs some enhancement especially performance, also need to add share protection by a password.Cannot connect to the server all of a sudden. Hoping it fixes itself as it is nice when it works. Update. After looking into this I discovered it was my phone causing a space between words. Not file cloud causing the issue.

The fileCloud is very helpful to store documents

What do you like best?

It's great for increasing the security of all my files with features it has, such as auto-sync to server.

What do you dislike?

With this product, it may seem to complicated to use, but not impossible.

What problems are you solving with the product? What benefits have you realized?

I am able to share bigger sized files with people safely and efficiently without having uploaded files not being able to send, and provides back -up to all my files.


What do you like best?

Filecloud can be used via the drive or via the internet. My preference is to have filecloud via the drive up so that I can grab docs I need and upload to other folders. With the internet version it seems faster to access folders and documents. It's also faster to open up big files and pdfs. However I don't see that you can grab docs from the internet version and copy it over to a folder on the drive.

What do you dislike?

Nothing really, either version works for what I need it to do.

What problems are you solving with the product? What benefits have you realized?

I'm able to submit projects faster and with ease. User friendly.

Love using FileCloud

What do you like best?

I love using this application because it allows me to save files into the cloud at no hassle to myself and my new startup

What do you dislike?

There is nothing that I dislike about the company other than the price that you pay for their services is a bit steep but not insurmountable. I would highly recommend this application to all that are looking for a cloud-saving server.

What problems are you solving with the product? What benefits have you realized?

I am using FileCloud to save documents that are critical to my startup, and their encryption is military grade, so it's excellent.

Secure platform used in hosting and sharing files

What do you like best?

I no longer worry about the security of my files because all I have to do is set a schedule and FileCloud will auto-sync the files to the FileCloud server automatically

What do you dislike?

Large files take some time to sync but this is not common unless I am uploading very large sizes of files at the same time

What problems are you solving with the product? What benefits have you realized?

FileCloud provides secured system for data security and protection.
It is a backup for all our files for easy accessibility and security

Recommendations to others considering the product:

During the process of buying a file storage and sharing software it's good to check user reviews and comments to know whether they are satisfied with the software. As a user of FileCloud I am satisfied and I highly recommend it to other users.

A Cloud service for all your files!

What do you like best?

File cloud allows me to quickly able to upload and share with a customized link and easy to organize. Setting the restrictions is fairly easy as well and notifications of who accessed what is a good confirmation that the intended party received the files.

What do you dislike?

I would like a way to send things to file cloud through email. I tried installing the add-in but the installation failed, throwing a pretty serious error, so i aborted. Also while it's possible to share a link for one of your less savvy co-workers to use as an upload file, it isn't streamlined. Also it would be nice to have an "archive" shortcut.

What problems are you solving with the product? What benefits have you realized?

We are solving the issue of getting files securely to our intended parties without compromise. The benefits are that it works!

Recommendations to others considering the product:

Get over all the "box" sites, go to the "cloud" instead.

If you have the right Internet connection, this is a GREAT file sharing tool for business use

What do you like best?

Having self-hosted large file sharing has been a real benefit for us for control and security on our terms.

The FileCloud user interface is simpler and completely web based for full functionality, which is a nice change from the most popular cloud based file sharing tools. Drag and drop to copy, click to share, the URL for a file can be easily copied by any user who understands "Paste" into an email. We've had essentially no training issues.

Users have to be a member of a specific ActiveDirectory security group to have access to our FileCloud, and they use their Windows username and password to login. This makes day to day administration very straightforward. For backup, it's just another Windows VM, and Veeam does its usual fine job.

For mobile users, the client is easy enough to use, no worse or better than the other choices in the cloud, including device backup. The Outlook integration is decent, and included.

There IS a desktop client for Windows and you can even map a drive letter to it. I have a few users in remote locations using this to share network folders at the main office, it's not super fast but it is easier for them to manage than mapped drives over a VPN.

Support has been helpful and patient on the few occasions we've needed them.

Having sole control over our shared files and arbitrarily large disk space for those files, limited only by what a VM can be provisioned with, is a very good business result.

What do you dislike?

If you have a Windows SSL certificate, be prepared to disassemble the PFX file with OpenSSL to generate compatible certificates. Any Linux admin will be familiar with this, but it's something that may be foreign to a Windows admin.

The non-critical errors in the logs look worse than they are, so why are they there?

Finally, you won't save any money hosting your own file sharing system, it's more expensive than the cheap race-to-the-bottom options in the market. If you don't have the infrastructure to host your own on-prem servers with public IP's, adding all that just for file sharing makes no business sense. The licensing is reasonable but not inexpensive, so budget wisely.

What problems are you solving with the product? What benefits have you realized?

Sharing large files and plan sets with customers who have email attachment size limits is practical and easy with FileCloud. Not having to depend on churn-and-burn file sharing services in the cloud makes us feel better about security and control over our information. Giving off-site employees access to files in a secure manner, and providing for backup from mobile devices, is icing on the cake.

1 person found this helpful


What do you like best?

I like that I can use FileCloud to host files and share securely.

What do you dislike?

File cloud can mess up when self hosting which messes up its security.

What problems are you solving with the product? What benefits have you realized?

I am able to share files with collaborators, and share information by hosting files.

Recommendations to others considering the product:

Use self hosting when broadcasting to many members.

Easy transmitting and sharing of large files.

What do you like best?

The gui is simple to use and massive files can be exchanged with anyone anywhere in the world. Speeds for uploading and downloading seem pretty good and there have been no vendor issues when transferring files of 100 + mb to gb. This is necessary to keep our workflow moving quickly and keep schedules.

What do you dislike?

Quick online videos for troubleshooting. My interface on my Mac platform does not always match the interface shown in tutorial images.

What problems are you solving with the product? What benefits have you realized?

Our internal FTP did not provide enough space or protection for massive files to be forwarded to our global suppliers. Hightail and WeTransfer services with all vendors have not been successful. FileCloud has given us an easy-to-use interface to share files with everybody else.

Recommendations to others considering the product:

Then set up the free trial to make sure it works for you. We needed to share and distribute large files worldwide.

FileCloud Tutorial - Enterprise File Storing Solution

It’s important to choose the right cloud storage service for your company’s needs. There are many services out there, and we’ve separated the wheat from the chaff in our best EFSS roundup. FileCloud might make that list, but is several steps behind the best services on it in some of the categories. We’re going to talk about that in detail in this extensive FileCloud review.

That said, FileCloud can compete with the best in several categories. Its user management is powerful and specific enough so you don’t need to worry about dealing with users. That includes managing who can share what, and when it comes to sharing, FileCloud is one of the best. That holds true for security features, too.

We can’t say the same about its poor value, though. The list of its downsides includes the lack of a dedicated app library, the lack of telephone and chat technical support, its problematic sync and a user interfaces that need updating. If this doesn’t lessen your interest, stick with us as we go through the categories in detail below.

Strengths & Weaknesses


  • Hybrid cloud
  • Excellent sharing
  • Strong security features
  • Great support documentation
  • Good user management
  • File backup
  • Network drive
  • Private encryption


  • Small storage space
  • No app library
  • No chat or telephone support
  • User experience issues

Alternatives for FileCloud


70 % – Decent

FileCloud has two editions: “server” and “online.” They both let you store your files in the cloud, but the difference is that “server” lets you host your files locally, while “online” lets you use FileCloud’s servers.

FileCloud’s “server” edition is a great option because when you host files on your servers, you can make sure everything is configured as you see fit. The biggest benefits of that are a hands-on approach to server security and faster transfer speeds.

The FileCloud “server standard” plan is only $4.20 per month per user, but the low price is expected considering you’re using your own servers. It’s geared toward small organizations and includes NTFS, sharing, syncing and security, as well as administrator and collaboration features. The plan also provides an unlimited number of free, external accounts.

The “server enterprise” plan has everything the “server standard” plan does and adds premium support and compliance with policies, such as HIPAA and FINRA. Plus, it provides access to ServerSync, a feature that lets you upload files and permissions stored on your local Windows file servers to the cloud. That enables you to enjoy the benefits of hybrid cloud.

FileCloud ServerSync

ServerSync also works in the opposite direction, meaning you can store files in the cloud and on your local servers. However, the “server enterprise” plan requires a minimum of 50 users, so it’s a good choice for mid-sized to large organizations. You’ll have to contact FileCloud for a price estimate, though.

Both of these plans support unlimited storage because you’ll determine how much storage you have on the premises. That might be the biggest drawback for most, as one of the major benefits of cloud storage is that you don’t have to manage the servers yourself. Besides being a hassle, maintaining your own servers is expensive.

Fortunately, if you don’t want to have servers on the premises, you can subscribe to FileCloud “online.” Like the “server” edition, the “online” edition has “standard” and “enterprise” plans, and they both require a minimum of five users.

The “online standard” plan is $120 per year per user, and it provides you with 1TB of storage for the first five users and then adds 100GB for every additional user. It’s great for businesses that don’t need to host a lot of data and don’t require server or customization features. That said, the plan provides all the standard sync, share, security and collaboration features.

FileCloud vs OneDrive Pricing

It’s not the best value when you compare it to competitors, though. The biggest issue is the small storage space. For half the price, you could get 1TB per user with OneDrive for Business. For the same price per user, OneDrive for Business gets you unlimited storage, plus no minimum limit of users. For more information, read our OneDrive for Business review.

The last plan is FileCloud “online enterprise.” It’s $15 per month per user, and it also provides 1TB for the first five users but gets you a whopping 200GB for every additional user. The $5 increase is hardly justified by that, and potential users will have to get their money’s worth from the plan’s additional features over the “online standard” plan.

Those features include ServerSync, the option to set a custom business domain, Microsoft’s Active Directory and SAML single sign-on (SSO). With SSO in play, you can log in to separate business systems using the same credentials and at the same time.

Plus, the “online enterprise” plan includes server features, such as site replication and Amazon Web Services’ (AWS) GovCloud. You need to buy those features at an additional cost, though.

The feature list is extensive, so we can’t go into every option here, but you can learn what other features are available for each plan from FileCloud’s pricing page.

FileCloud Overview

FileCloud Logo

Visit FileCloud

Sync Folder
Block-Level Sync
Selective Sync
Bandwidth Throttling
Sync Any Folder
Max File Size Unlimited GB
Network Drive
File Sharing
File Link Sharing
Link Passwords
Link Expiry Dates
Folder Sharing
Folder Permissions
Link Download Limits
Upload Links
User Management
User Groups
Set User Roles
Monitor User Activity
Restrict User Storage
Remote Device Wipe
File Previews
Edit Files
In-App Collaboration
Office Integrations
Notes App
Media Playback
Mobile Apps
Deleted File Retention
At-Rest Encryption
In-Transit Encryption
Two-Factor Authentication
Client-Side Encryption
Data Residency
SSO Integration
Custom Password Requirements
24/7 Support
Live Chat Support
Telephone Support
Email Support
User Forum
Free Plan

User Experience

77 % – Good

You can interact with a FileCloud server using a desktop, web or mobile client. We applaud the fact that the desktop client works on Linux because many EFSS services don’t support it. The FileCloud download process is quick and easy.

That said, the desktop client is similar to those of other services. It consists of a system tray icon and a sync folder. The sync folder looks and behaves like a regular file system folder, but one that’s connected to the cloud. We’ll talk more about the sync folder and accompanying features in the sync section below.

You can double-click the system tray icon to open the sync folder or right-click it to choose an option. The options include accessing the settings, browsing files, searching the cloud, manually starting sync and opening the web client.


The default tab of the settings windows is “home.” It shows the status of your active syncs, recent activity, errors and skipped files, as well as the size and amount of your synced and backed up data.

We like the information the “home” tab supplies, but we wish it was in a less textual manner. This way, it feels a bit jumbled. There are also links in the “home” tab to open the sync folder, web app or file browser.

Other tabs let you browse the various activities in the log, tweak the settings and collect the data you need to supply to the technical support if you have an issue.


Most desktop clients have a settings app, but few include a cloud file browser and a search app. The file browser looks even more dated than the settings app, though, but it’s useful if you want to download files to a folder other than the sync folder without logging in to the web client. Plus, you can lock, unlock, edit and share files.

FileCloud Search

The search app is a useful addition if you have a lot of files in your sync folder and you don’t want to use the web client to look through them. However, we tried several times to search for our uploaded files, but every time there was no result.

The overall design isn’t as modern or attractive as it could be, but the desktop app is easy to use. You don’t have to rely on it, though, because you can also use the web client to access and manage your files in the cloud.


Its design has a bland and uninteresting color scheme, but from a functional perspective, it gets the job done. As the trend goes, you’ll use the left-side menu to navigate the app. The menu lets you access your shared files, favorites, search options, music player and settings. The top of the page holds the search bar and user options.

We tried searching for various files, but we successfully found a file only once, even though we searched for files that were present. All other instances either returned no files or the search just kept on going. The user options let you tweak the settings, show locked files and folders, access help and support, open the Facebook page and more.


The dashboard in the center pane shows your files and folders, shortcuts, activities and recent files. Although navigating through files and folders is intuitive, opening files requires that you select a file and perform an action. This is cumbersome, and it’s far more convenient to open files with a single click.

The actions you can perform from the top include open, preview, share, download, rename, delete and more. We also like that you can perform them by right-clicking.

FileCloud Advanced Navigation

Another plus is the right sidebar, which shows file details (including sharing, versions and comments), its activity and metadata. If you have a lot of files, you can sort through them using the filter items box.

You can upload files by dragging and dropping or clicking on the blue “upload” button. In addition, you can click the inconspicuous icon with a folder and a gear on the right to create a new folder, document and more. You can do the same if you click the empty space of the file browser. The web client is usable and will see you through, but it needs updating and fixing.


If you’re on the move, the best way to access your storage is by using the mobile app. It shows your files folder, which can display the data in a grid or list view. You can make every folder available offline or download individual files. You can also share them or send them via any of the installed apps capable of doing so.

Plus, the app lets you scan a document, take a picture, write a note and upload general files, images and videos.

There’s also a “settings” option, which you can access by first going to “accounts” from the burger menu and tapping the gear icon. It’s a convoluted way to access the settings for the app. Overall, though, the mobile app works without a hitch.

User Management

80 % – Good


To manage your team, you need to access FileCloud using the admin account information that was provided to you via email.


The left menu provides access to various features of the admin console, including the “users/groups.” We like how it has many individual entries, which means you won’t have to spend a lot of time searching for a feature.

The “users/group” section is divided between “users,” “groups” and “admins.” The “users” view lets you add new users, delete them and manage their policies.

When you create a user, you can set authentication to “default” or make it use Active Directory or LDAP. Access level can be “full,” “guest” or “limited.” Creating a guest account is a great way of adding external collaborators without the need to use a license. You can also add users in bulk by importing a CSV file or a specific Active Directory group.


If you need to further tweak what users can do, you can modify the policy of each individual user. You can enable or disable sharing, set a storage quota, define a number of days after which to remove deleted files and require two-factor authentication. Plus, you can set mobile application policies, manage device configurations and tweak notifications.

There’s no way to set a user policy when creating a user. To do that, you have to click the “edit user” button, navigate to “manage policy” and choose a policy from there.


If you want to make a user an administrator, you can do so from the admin panel, which lets you define what the new admin can manage.


To make managing multiple users easier, FileCloud lets you create groups of users. To create a group, you just need to specify a group name. You set everything else by hitting the “edit group” button associated with the desired group. Although this allows you to create empty groups faster, we’d prefer an option to set everything while creating a group.

FileCloud Add Members

Once you click the “edit group” button, you can choose to add new members, set a group policy or change the group name. One quibble we have with setting a group policy is that you can’t create one from the “edit group” dialog. Instead, you have to navigate to the “settings” view and create one there. After you do, you can assign new users and groups to it.

There’s no way to assign predefined roles, but that shouldn’t be a big lack considering you can make your own, and with a good degree of customization.


From the “generate reports” view, you can choose to generate19 different reports. After you select one, you can specify parameters for it, but you need to do it using the cumbersome JSON format. If you don’t specify any parameters, the default will be used.

Many of the reports failed to generate, showing the notification: “Report generation took too long to respond. Please try again later.” However, with repeated tries, most of them generated results.

Folder & File Sharing

95 % – Excellent

You can share files and folders using any of the three clients. We’re going to illustrate how sharing works using the web client. When you want to share a file or a folder, you generate a link pointing to it, which you can then tweak. The set of options you can manage is impressive.


Unlike many other services, FileCloud lets you name the share URL so you don’t have to see those random numbers and letters in it. Next, you can choose to copy it or send it via email. Before you do that, though, you can change the share permissions and options. Share permissions let you allow everyone — or only selected groups or users — to access the share.

If you select “groups and users,” you need to add groups and users to give them access to the share. In that case, you can set the link to expire and enable email notifications if the file changes. If you allow everyone to access the share, you can restrict the number of downloads and protect the share with a password.


Sharing a folder works in the same way but lets you specify different options. If you allow everyone to access the share, you can give those who access the folder one of five available permissions: “view + download,” “view + download + upload,” “view + upload,” “view only” and “upload only.”

Plus, you can specify an upload size limit and choose a file to be shown as a preview for the share.

Sharing from the desktop is analogous to sharing from the web, while sharing from the mobile app has fewer options but still lets you create “public” or “private” shares that you can protect with a password or specify users and groups you want to share with.


70 % – Decent

File synchronization — or “sync,” for short — is one of the most important features of an EFSS service because it lets you work on multiple devices without having to manage file transfers yourself. Plus, it enables you to collaborate with your teammates in almost real time.


We mentioned before that installing the desktop client creates a sync folder that is connected to the cloud. Well, any folder or file that you place in it will be replicated to the cloud and all your other devices will be connected to it. The same goes for files you create in the cloud and other devices.

Using the sync folder is straightforward, but we wish files had status badges, which could let you, for example, know at a glance whether the file is still uploading. There’s a clunky workaround: right-click the system tray icon and select “show syncing status.” This will show a small window that tells you which files are syncing, but not the remaining time.

What’s more, we created a folder using the web client, but it didn’t show in the sync folder, even when executed the “sync now” option from the tray icon. What makes this behavior weird is that the folder is visible when you open the “file browser.”

FileCloud Sync Options

However, there are other useful sync options that work like they’re supposed to. First among them is “selective sync,” which enables you to choose the folders you want to sync. That can help you reduce the use of your hard drive space.

If you find that sync takes too much of your system resources, you can increase the time between each sync. Plus, you can define active sync hours by selecting the start and end time in addition to the days. FileCloud also gives you the option to change the location of your sync folder. That’s a great addition and one that many other services don’t offer.

Besides the sync app, there’s also FileCloud Drive, which lets you preview and access your files from the cloud without downloading them to your hard drive. However, that means you won’t be able to access your files if you’re offline.

Its sync has problems. During our test, we created a folder using the web client, and it wasn’t synced even when we ran the “sync now” command.

In addition, we tried to sync our test folder several times, but the sync app wouldn’t start to sync. We solved all of these issues by using the settings button to log out and reset, but relying on it to make the sync work is plain bad.

FileCloud uses the AWS global network of servers to store your files. Because of that, we anticipated great results in our test, but that wasn’t the case. We used a 1GB folder to test the upload speed, but the sync operation took almost 10 minutes more than we expected. Furthermore, the sync app started to upload the file again after the initial upload.

Besides sync, the desktop app can back up content to the cloud. We also appreciate the fact that FileCloud has a backup scheduler, even though it’s not a dedicated backup service. If you need a service primarily focused on backup, though, read our best online backup for small business article.

Productivity Tools

35 % – Terrible

Having a sizable library of native and third-party apps is essential for a great EFSS service because they can help you boost collaboration and productivity. However, FileCloud doesn’t offer one. What it does offer, however, is a Microsoft Office integration so you can preview and edit Office files. Note that you need an Office 365 subscription to edit those files.

There are integrations for Salesforce and SIEM, but they’re available only for the “enterprise” editions.

In addition, there’s a “Save to FileCloud” extension for Chrome and Firefox, but only the link for Chrome works. Similarly, the link for the Gmail add-on just shows you the top of the FileCloud download page. If you’re shopping for a service that has many integrations, you should give Egnyte Connect a try. You can learn more about it in our Egnyte Connect review.


97 % – Excellent

Strong cloud security is important because cybercrime isn’t a rare occurrence. Additionally, ransomware attacks are becoming more sophisticated, according to the FBI. Ransomware works by encrypting your content and requiring you to pay a ransom to get your files back.

To prevent that, FileCloud uses a scanning engine that detects and blocks ransomware. Plus, you can use file versioning to revert your files to a previous state, not affected by ransomware.

File versioning also helps you undo mistakes or accidental deletions. To make sure your files are clean, you can also instruct FileCloud to use ClamAV or ICAP antivirus software.

On that note, FileCloud uses AES 256-bit encryption to scramble your files. This ensures that only those who have your encryption key can read your content in the cloud. However, FileCloud manages your key if you choose to store files on its servers.

If you self-host, you will be able to secure the master encryption key with your own password, which is a one-time password that FileCloud doesn’t store on its servers. This means you will enjoy the benefit of private encryption.

FileCloud Encryption

You can enjoy the same private encryption when using FileCloud “online” by leveraging Amazon S3’s ability to encrypt files using a customer-provided key. Note that you will have to request that from FileCloud.

That said, strong encryption — be it private or otherwise — won’t help against weak passwords, which your users might create. To make sure they create strong passwords, you can set a custom password policy setting.


Using such a policy, you can choose to require a specific password length to make it stronger, set the passwords to expire after a period or lock out the account after a specific amount of time, after a number of failed attempts and more.

Two-factor authentication is another feature that protects your user credentials. It works by requiring users to enter an additional security code they get via SMS when logging in from an unfamiliar device. You can enable it from the admin console using the global user policy.

FileCloud stores files on AWS servers with data center security that includes measures to prevent damage from natural disasters, such as earthquakes, floods and fires. Plus, Amazon uses surveillance, alarms, multi-factor access authentication and other security to prevent intrusions.

If one of your users loses a device or someone steals it, you can perform a remote wipe to delete the sensitive data you have on it and block it from accessing your cloud content. You can also define specific data-loss prevention rules, which can run when desired conditions are met.

To further manage your files, you can set a custom retention policy. Using it, you can specify that content needs to be stored for a specific duration before it can be accessed, deleted or archived.


60 % – Fair


If you encounter an issue, the quickest way to get help is to consult the support documentation, which is separated into categories to make it easy to find what you need. If that doesn’t help, you can use the search bar.

You can also select actions you need help with from a table split between FileCloud “server” and FileCloud “online,” and between administrators and users.

The documents are easy to follow, containing plenty of screenshots annotated with arrows and numbers that correspond with steps in the solution. If you’re using FileCloud “server,” you can watch videos that help you get acquainted with the product faster.

Plus, top-level and other categories steer you in the right direction by offering you links that correspond to action inside their scope.

Overall, the documentation is one of the best we’ve seen. However, if that doesn’t help, your options for contacting FileCloud are limited. In fact, the only support channel is email, which is available Monday through Friday from 7 a.m. to 5 p.m. CST.

That said, if email support doesn’t help, there’s an option to schedule a remote session. We were assured of that by a technical support representative.

The Verdict

FileCloud is a good service. It could be much better, though, if it took care of some of the issues regarding user experience and sync. Plus, the addition of an app library would make it a viable choice for those who need to collaborate using the cloud. Its value also isn’t competitive mainly because its “online” plans provide just 1TB of cloud storage.

Sync also has some issues, although they weren’t constant. However, the desktop client has many sync options that we like and also lets you backup files. Sharing folders and files is easy, and it works on all clients and provides great content control options.

The security is excellent and is even better if you choose to store files on your local server. Because there are so many security features, the chances of you requiring something that’s not available are slim.

FileCloud is a mixed bag, to be sure, but one that just might fit your business needs. If you think that’s not the case, though, consult our EFSS reviews for alternative ideas. What do you think about FileCloud? Let us know in the comments below. Thank you for reading.

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