Unexpected session ends, disconnects, session interrupts after a certain time
Sessions may end unexpectedly for various reasons. If you encounter interruptions after a specific amount of time into the session, go to Settings and switch to the Connections tab. Disable direct connections. You may also setup a listening port in your firewall for AnyDesk in the Security Settings.
Why do I have to type the unattended password/login information/authorization manually for a specific client?
The remote client must allow the option to save his login information. See Unattended Access
I cannot connect, because the request was "blocked/rejected by the AnyDesk settings".
If a client has an ACL-List (Whitelist) active that your ID/alias doesn't match, or if your interative access settings are set to disabled or don't allow connections in the background, then you'll get a message, telling that your request has been rejected. See Security Settings and adjust the settings on the remote client.
I cannot use AnyDesk for controlling Security/AntiVirus Software
Some applications are protected from external modification. Disable this feature locally in the settings, in order to get access from remote.
Can't get a session window, AnyDesk says: Waiting for Image
If this doesn't fix the issue, a headless display adapter will help, this will force your system to render the image.
Synchronization of the clipboard is not working
Check permissions. AnyDesk might have to be installed on the remote side.
Denied mouse cursor/no input on window
AnyDesk or launch it as an administrator on the remote client. Professional license userscan create a custom client that automatically requests administrator privileges upon startup. See also Customize AnyDeskand Administrator_Privileges_and_Elevation_(UAC)
AnyDesk shows 0 as ID
This means you can´t connect to our servers, please check if you have whitelisted AnyDesk in your firewall: Firewall
Transmission is too slow. What can I do?
Latency and rendering performance depend on hardware and driver. See Render Performance for more information.
Compatibility in Windows Vista Home Edition
Vista. If this happens, open the properties of the AnyDesk shortcut and select "Compatibility mode for WindowsXP".
Scrolling on Android
For connections from Android to Android, there are several options. Use Direct-Touch Mode for 1-finger scrolling(default for new connections) and 3-finger scrolling when in Touchpad or Touch(Mouse) Mode. See AnyDesk on Android
Keyboard input opens up automatically on Android
Per default, focused text input fields will open the soft keyboard on Android. This can be switched off in the settings. See»» settings» input» automatic keyboard. The soft keyboard can be opened manually via the pie menu. See Android App
How can I close sessions from other devices to free sessions?
Go to the Portal and close the session in the "Session" section. See MyAnyDesk Portal
I can't control the mouse and keyboard anymore on macOS
If this happened to you, please go to "System Preferences", "Security&Privacy", "Privacy", "Accessibility" and add "Anydesk" to your list of trusted apps. More information can be found in AnyDesk on macOS.
I get the message "Waiting for Image" or "desk_rt_ipc_error" on macOS
AnyDesk shows a message, to configure your system in the "System Preferences" to add AnyDesk to the trusted apps list in "Accessibility" and "Screen Recording". More information can be found in AnyDesk on macOS.
This article lists and explains the most common AnyDesk errors and status messages that may occur.
|1.||Waiting for image.||This message is either shown due to a slow internet connection, an improperly configured firewall or a general network problem.|
|2.||This desk is not available. Please make sure that AnyDesk is running on the remote computer and it is connected to the internet.||This message is either shown due to a slow internet connection, an improperly configured firewall or a general network problem.|
|3.||AnyDesk is not connected to the server. Please check your internet connection||This message is either shown due to a slow internet connection, an improperly configured firewall or a general network problem.|
|4.||Status: win32_||This error code is generated by Windows and displayed by AnyDesk. In almost every case this error occurs due to an improperly configured firewall. Please have a look at our Firewall article.|
|5.||Status: win32_||This error code is generated by Windows and displayed by AnyDesk. In almost every case this error occurs due to an improperly configured firewall. Please have a look at our Firewall article.|
|6.||Status: win32_||This error code is generated by Windows and displayed by AnyDesk. In almost every case this error occurs due to an improperly configured firewall. Please have a look at our Firewall article.|
|1.||Could not log in to the remote computer. AnyDesk's window must be open on the remote computer in order to connect.||Interactive Access must be configured on the remote computer to always show a connection request.|
|2.||The session was interrupted on the remote side. Please wait while AnyDesk is trying to restore the session.||Connection reset after some time due to improperly configured firewall|
|3.||The network connection was closed unexpectedly.||Connection reset after some time due to improperly configured firewall|
|4.||The Session was denied due to the access control settings of the remote computer.||Your ID is not whitelisted in the ACL (Access Control List) of the remote client.|
|5.||Your license does not allow more sessions. Please close other sessions or contact sales to obtain an upgrade.||This message is displayed in case the session limit of your license has been reached. |
In some rare cases sessions are not terminated and still run in the background.If that is the case, you can terminate the session in your customer space on my.anydesk.com.
|6.||The session has ended. Status: desk_rt_27||This message is displayed if the session has been automatically disconnected due to inactivity. |
This message is only displayed if the remote device is using AnyDesk for Windows or newer and the connecting device is not using AnyDesk for Windows or newer.
Messages while connected
|1.||Please wait for the remote user to accept the UAC dialog.||The remote side gets displayed a Windows UAC dialog and has to either enter administrator credentials or cancel the UAC request.|
|2.||Too many rejected connection attempts. Please try again later.||After several session requests have been rejected by the remote side no additional requests are possible for some time.|
|3.||Logging on to the remote computer is blocked by the AnyDesk settings.||The remote side is configured to not allow incoming connections.|
|4.||Remote display server is not supported (e.g. Wayland)||This message will be displayed in case the remote side uses Linux and any other display server as X In most cases you can change the display server on the login screen while the user is logged out of the session (this varies slightly between distributions)|
If a fatal error occurs in AnyDesk, from which it cannot recover, the crash dialog is displayed:
It contains technical information that helps us to find the problem. You can press "Send" to submit the information to us, helping us to locate and fix the problem. In addition to the information that can be seen in the dialog your IP address is also transmitted to our server. If you wish to help us even more, please copy the crash report into an email, add a description of what you were doing when the crash occurred and send it to us. Or even better, create a ticket here, so we can contact you as soon as the problem is solved.
When you try to run the hdloader application on your computer, you may experience a Could not connect to AnyDesk network error. This is probably because your firewall blocks the applications connection to the Internet. You can fix this by adding a local exception to the firewall. If you are using Windows Firewall, click Allow another app in the error window and choose the hdloader application.
The Could not connect to AnyDesk network error is a problem that can affect computer users using the AnyDesk software, particularly when trying to connect to an AnyDesk server via a mobile device such as a smartphone or tablet. The error message appears when the user attempts to use the AnyDesk software, and can be annoying due to the fact that it affects the users ability to remotely access their computer.
Anydesk is a remote desktop application that works on Windows, macOS, Linux, Android and iOS. Allows you to connect to a remote person to access their screen, take control and share files.
Users often see connection errors when trying to connect to Anydesk, such as. B. that a connection to the Anydesk network cannot be established. In this article, we will understand the causes of Anydesk errors and how to fix them quickly.
Also read : How do I fix the gateway authentication error?
To connect to Anydesk, both external applications must be running and also have an Internet connection. Missing any of these three elements can cause an Anydesk error.
The types of error messages in Anydesk are as follows:
Also read : How do I remotely access my computer with my phone?
Below are two of the most common Anydesk error messages, with their causes and solutions.
Error due to network problems
- Anydesk is not connected to the server. Check your internet connection.
- This table is not available. Make sure that Anydesk is running on the remote computer and that it is connected to the Internet.
- Im waiting for a picture.
This Anydesk error message occurs when your Internet connection is slow or weak. It may also be due to a misconfigured firewall or other network problem.
The first way to fix this error is to check your internet connection. Try moving closer to the router to get a better connection. If you cannot connect to the internet, check your firewall settings.
Firewall configuration error
- Status: win32_
- Status: win32_
- Status: win32_
Windows generates this error message due to misconfiguration of the firewall or changes to the firewall.
One solution to these Anydesk errors, to allow incoming connections for Anydesk, is to whitelist Anydesk with *.net.anydesk.com.
The TCP ports for Anydesk are 80, and To avoid this message for the portable client, disable the TCP listening ports in the user client.
Also read : How can I resolve the error This device cannot execute code 10?
Here are common Anydesk status messages, along with their causes and solutions.
Cannot connect to the remote computer. The AnyDesk window must be open on the remote computer to establish a connection.
This error often occurs because interactive access is disabled on your system. For all incoming sessions and requests, you must accept the request before it is automatically rejected.
Enabling interactive access is a quick fix for these Anydesk errors. After activation, you can click Accept to establish the connection, or another person must enter valid login information.
Visible when interactive access is enabled
Firewall configuration error
If the firewall is not configured correctly, the following two errors will be displayed.
- The session ended on the other side. Please wait while Anydesk attempts to restore the session.
- The network connection was closed unexpectedly.
Both errors are due to a misconfigured firewall. The connection is reset here in the middle of a session.
The solution to this Anydesk error is to allow incoming connections for Anydesk by whitelisting Anydesk with *.net.anydesk.com.
Session denied due to access control settings on the remote computer.
This error occurs when you have not been whitelisted by someone else in the access control list.
The solution to this Anydesk error is to add the persons name to the white list in the Access Control settings on the Security tab of the Preferences.
Access control list for whitelists
Your license no longer allows sessions. Close other sessions or contact the sales department for an update.
This error occurs when the limit of licensed sessions is reached. It can also be a problem if there are sessions running in the background that have not yet been completed.
The solution to such Anydesk errors is to either upgrade to make the application work smoothly, or end the multiple sessions running in the background with your customer area on my.anydesk.com.
Session ended. Status: desk_rt_27
Sometimes it terminates automatically due to an inactive session. This error can also occur if one person is using Anydesk or higher and the other is not.
The solution to these Anydesk errors is to first check your Anydesk version and update it if necessary. If you are in a session, maintain activity or log back in if you are automatically logged out.
You can also disable automatic shutdown or set a time limit for automatic shutdown. You can do this in the Security tab of the settings.
To disable or set the automatic disconnection limit.
Also read : How to enable Remote Desktop in Windows 10?
Below you will find common error messages when connecting to Anydesk, the causes and solutions.
Please wait until the remote user has accepted the UAC dialog box.
UAC stands for admin rights and elevation of rights. After installation, Anydesk will automatically run as administrator and you can choose who is listed as administrator.
When you submit an upgrade request, a UAC dialog box appears on the other side where you can provide administrator credentials or cancel the UAC request. To resolve this Anydesk error, obtain administrator rights by asking the remote user to accept the request and assigning rights.
Too many connection attempts rejected. Try again later.
This error usually occurs if the remote station has repeatedly rejected your request.
Try contacting the remote party to grant access, or try again later when the remote party is available. You can also log in with unattended access credentials if the third party has provided them.
The connection to the remote computer is blocked by AnyDesk settings.
Each user has the ability to configure and block incoming calls and connection requests that may cause this error.
To resolve this Anydesk error, contact the remote user directly to unblock it so you can connect. You can do this in the Security tab of the settings.
Settings for incoming connection requests
External playback server is not supported
This error occurs when a remote user is using Linux or display servers such as X
Anydesks solution to these errors is to change the display server on the login screen when the user logs out of the session.
Also read : What is HVAC? How does it work?
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Frequently Asked Questions
How do I fix connection to the AnyDesk network?
If youre a user of the AnyDesk software, you may have noticed that your connection to the AnyDesk network has started to become intermittent. The most likely reason for this is that your local network simply isnt fast enough to handle the demands of the AnyDesk software and the many other devices you have connected to your wireless router. If you cant afford to upgrade your router, consider connecting a computer to the router with an ethernet cable to provide a more stable connection. If you are an AnyDesk user who is connecting to the AnyDesk network, you may encounter an error message that says Unable to connect to the AnyDesk network. This error message appears if the AnyDesk Network Manager is unable to connect to the AnyDesk network. The AnyDesk Network Manager is an application that is found in the Windows Control Panel. This application is the main interface between your computer and the AnyDesk network. If you are connected to the internet, you will see the AnyDesk Network Manager icon in your system tray. The AnyDesk Network Manager icon will appear as an unlocked network icon if you have a connection to the AnyDesk network. If you are unable to connect to the network, the icon will
How do I connect to AnyDesk local network?
We will be using anydesk to remotely connect to our computers, laptops etc. But in order to do that, we will first have to connect to the anydesk network. For anydesk to connect to your machine, you will need to have a public ip address, which is assigned by your ISP. In most cases, this is the automatically assigned ip address. If you cant find your ip address, go to google and type my ip. This will lead you to a site that will show you your public ip address. Before you start, you will need to install anydesk on your computer and register for an account at https://anydesk.com/ . Make sure both your computer and your phone are connected to the same wifi network and then follow these steps: Go to the start menu on your computer and search for the application “anydesk remote desktop” and launch it. Click on the + in the top right corner of the application and click “anydesk”. In the pop-up window, enter your email address that you used to register with anydesk in the first box and your password in the second box. In the next box, click “next”. Click on the i
How do I enable allow AnyDesk?
Youve just downloaded anydesk on your PC. Its a great program that lets you remote desktop into your favorite devices. Youve probably heard of the anydesk mobile app, but did you know there are also apps for Mac, Windows, Linux, and even tablets? All you have to do to use anydesk is to install it on your device. Once youve completed that, you can connect to it using the anydesk desktop app on your PC. AnyDesk is a tool for connecting to your computers. If you have a fast internet connection, you can use it to control your computer from another location. This is especially useful if you have a computer that is too slow to use, but still have a fast internet connection. Sometimes, AnyDesk doesnt want to run. Usually, this is because you have an antivirus running that is blocking it for some reason. Just disable your antivirus for a while, and you should be fine.
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